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The Pilgrm Hotel

3.0 star property

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Reception
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Reception
Terrace/patio
Small Single | Premium bedding, in-room safe, iron/ironing board, free WiFi

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Bar
  • 24/7 front desk

Explore the area

View in a map
25 London Street, London, England, W2 1HH
  • Place, Paddington Central
    ‪6 min walk‬
  • Place, Hyde Park
    ‪6 min walk‬
  • Place, Kensington Gardens
    ‪6 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪55 min drive‬

Room options

View all photos for Large

Large | Premium bedding, in-room safe, iron/ironing board, free WiFi

Large

8.4 out of 10
Very good
(32 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Medium

Medium | Premium bedding, in-room safe, iron/ironing board, free WiFi

Medium

7.0 out of 10
Good
(39 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Small

Small | Premium bedding, in-room safe, iron/ironing board, free WiFi

Small

7.4 out of 10
Good
(16 reviews)
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Small Single

Small Single | Premium bedding, in-room safe, iron/ironing board, free WiFi

Small Single

7.6 out of 10
Good
(8 reviews)
  • 8 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Bunk

Bunk | Premium bedding, in-room safe, iron/ironing board, free WiFi

Bunk

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bunk Bed

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About this property

The Pilgrm Hotel

Hotel with a restaurant, 8-minute walk to Hyde Park
A restaurant, a bar/lounge and a coffee shop/cafe are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area and a 24-hour front desk are on-site. Housekeeping is available once per stay.
The Pilgrm Hotel offers 73 accommodations with laptop-compatible safes and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with digital channels.

Bathrooms include a shower. This London hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided once per stay.

The Pilgrm Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Hyde Park. Enjoy features like free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include coffee/tea in a common area and a water dispenser
  • Guests have great things to say about the location and the helpful staff
  • Within a 10-minute walk of Hyde Park and Kensington Gardens
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The Pilgrm Hotel also features coffee/tea in common area and a water dispenser.

This 3-star London hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to noon.
The Lounge – On-site restaurant.
On-site venue No. 2 – coffee shop. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to noon for a fee: GBP 18.50 for adults and GBP 18.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Lounge

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Change of towels on request
  • Housekeeping (once per stay)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

More

  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GBP 18.50 for adults and from GBP 18.50 for children
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

The Pilgrm Hotel Hotel
The Pilgrm Hotel London
The Pilgrm Hotel Hotel London

The Pilgrm Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 327 out of 745 reviews
Rating 8 - Good. 232 out of 745 reviews
Rating 6 - Okay. 107 out of 745 reviews
Rating 4 - Poor. 50 out of 745 reviews
Rating 2 - Terrible. 29 out of 745 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities
My third stay at this hotel. Mere minutes from Paddington station.
Stayed 1 night in Nov 2025

10/10 Excellent

Heleen

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, clean, and near the station. Loved staying here!
Stayed 1 night in Nov 2025

10/10 Excellent

Louisa

Liked: Cleanliness, property conditions & facilities
Great staff, perfect room. Amazing location for getting around
Stayed 2 nights in Oct 2025

10/10 Excellent

Mario

Stayed 1 night in Nov 2025

10/10 Excellent

Angela, carlisle

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location for Paddington station. Nice coffee bar in the lobby. Nice, but small, rooms.
Stayed 5 nights in Oct 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities
Carpet looked like it had just had a deep clean! Staff super friendly!
Stayed 1 night in Oct 2025

8/10 Good

Philip, Bristol

Stayed 2 nights in Aug 2025

10/10 Excellent

Jim

Stayed 1 night in Oct 2025

8/10 Good

Erika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As every other review mentioned: the rooms are TINY but you’re not booking this place for the room - you’re booking it because it’s in a fantastic location. You cannot beat the convenience, walkability, proximity to transportation hubs, restaurants, bars, attractions, etc. plus the property makes up for the size in other great ways: they have a cold water bottle filling station, the body products are lovely, the property is beautiful, and the bed is comfortable.
Stayed 1 night in Oct 2025

6/10 Okay

Meghan

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Nowhere to store clothes in a ‘large’ bedroom
Stayed 4 nights in Oct 2025

6/10 Okay

Leah

Travelled with partner
Liked: Cleanliness
Check in was underwhelming by having to self serve ourselves, the reception area was unclear and difficult to find as it turned out to be people that looked like they were hot-desking. We were able to check in early, which was a bonus. However the room was small! It was labelled a medium but it was small for two adults and limited room to walk around one side of the bed. Good breakfast, however service was very slow. Good location right by Paddington station, which I can see makes the hotel more expensive. However, the hotel costs the same as the Hoxton chain and I feel they offer better value for money
Stayed 1 night in Oct 2025

4/10 Poor

Monica

Travelled with partner
Disliked: Property conditions & facilities
Very convenient location. Our room was behind the kitchen and we had to pile our luggage at the door to the bathroom. Coffee was excellent.
Stayed 1 night in Oct 2025

10/10 Excellent

Rory

Stayed 1 night in Sep 2025

10/10 Excellent

Polly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

8/10 Good

Jesse

Stayed 4 nights in Sep 2025

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean, but edge of sink needed a little attention. The rubber trim was lifting in the corners, they took care of it right away. It is a cute hotel, but the rooms are on the small side. We booked the large room and that was a bit of a stretch for us both, but we don't spend much time in our room, we are out and about. It is a cozy hotel, close to pubs, easy to walk to sites, Paddington station is across the street. We choose this place for location and convenience.
Stayed 3 nights in Sep 2025

8/10 Good

Bram

Stayed 1 night in Aug 2025

8/10 Good

David

Business traveller
Liked: Cleanliness
Stayed 1 night in Sep 2025

10/10 Excellent

Erinn

It was unique. Room was small but ok for one person.
Stayed 2 nights in Sep 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service
Disliked: Amenities
Great option for being close to Paddington Station. Excellent breakfast, coffee and service!
Stayed 1 night in Sep 2025

10/10 Excellent

Abhijeet

Stayed 1 night in Sep 2025

4/10 Poor

Larry

Business traveller
Liked: Cleanliness
Disliked: Room comfort
This hotel is a tale of two halves. The lobby and dining areas are lovely and quite stylish. Describing the room as "basic" is a complement. It was miniscule with no space to hang your clothes. Worse is the labrynth of stairs that you must travel to get to your room once getting out of the lift. It may hold a certain charm for folks who like old buildings, but it is a unsafe nightmare for a person like me, who has a disability. Also, you have to walk through an outdoor bridge in the rain to get to the wing with your room. All of this would be fine and fair if there was some sort of description of the venue in the hotel details upon booking. Then, the customer would have the chance to make an informed decision about whether to book a stay. Instead, you are greeted by a hipper-than-thou clerk who impatiently explains the weird and winding journey you must take to get to your cell-size room. No where near worth the price.
Stayed 1 night in Sep 2025

8/10 Good

Dean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Pilgrim

Great breakfast included in the room rate. Clean and comfortable room, with an amazing (and hot) shower. Friendly staff and nothing too much trouble. Also, a great, central location and very convenient to get around. We had a street facing room and worried we wouldn’t sleep due to noise - no issues whatsoever, slept well and comfortably with minimal sound. Would recommend and stay again if ever in London overnight.
Stayed 1 night in Sep 2025

10/10 Excellent

Feny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little hotel. Very good breakfast at the lounge.
Stayed 1 night in Sep 2025

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful charm! Rooms are small, but workable as we only slept there.
Stayed 3 nights in Aug 2025