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Thistle London Heathrow Terminal 5

3.5 star property

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Photo gallery for Thistle London Heathrow Terminal 5

Daily buffet breakfast (GBP 16.50 per person)
Executive Double Room, 1 King Bed with Sofa bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Reception
Breakfast, lunch, dinner served; British cuisine
Terrace/patio

Reviews

8.2 out of 10
Very good

Popular amenities

  • Air-conditioning
  • Parking available
  • Business services

Explore the area

View in a map
Bath Road, Longford, West Drayton, England, UB7 0EQ
  • Place, Thorney Park
    ‪3 min drive‬
  • Place, Windsor Castle
    ‪11 min drive‬
  • Place, LEGOLAND® Windsor
    ‪14 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪8 min drive‬

Room options

View all photos for Family Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Room

  • Sleeps 3

View all photos for Standard Twin Room

Standard Twin Room | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Twin Room

8.4 out of 10
Very good
(106 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

Standard Double Room | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Double Room

8.2 out of 10
Very good
(392 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Room

7.4 out of 10
Good
(24 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds OR 1 Single Bed and 1 Double Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Twin Room

8.0 out of 10
Very good
(11 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Double Room, 1 King Bed

7.4 out of 10
Good
(39 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room, 1 King Bed with Sofa bed

Executive Double Room, 1 King Bed with Sofa bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Double Room, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(10 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Double Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Double Room

  • Sleeps 2

View all photos for Standard Twin Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Twin Room

  • Sleeps 2

View all photos for Deluxe King Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe King Room

  • Sleeps 2

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Twin Room

  • Sleeps 2

View all photos for Executive King Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive King Room

  • Sleeps 4

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About this property

Thistle London Heathrow Terminal 5

Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a conference centre, a coffee shop/cafe and self parking.
Thistle London Heathrow Terminal 5 offers 266 air-conditioned accommodations with laptop-compatible safes and a hairdryer. 38-inch flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This West Drayton hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Our customers tell us that they can't get enough of the comfortable beds at Thistle London Heathrow Terminal 5. During your stay, you'll be close to Airport Bowl. Free WiFi in public areas, a restaurant and a bar are available.
  • Free WiFi
  • Enjoy British cuisine while dining at Aviator Sports Restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include a concierge, tour or ticket assistance and a porter
  • Guests really like the accommodation for the cleanliness and comfy beds
  • 11 minutes by car from Windsor Castle and 12 minutes from Pinewood Studios
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre, 11 meeting rooms, and coworking spaces are available.

Public spaces have free WiFi. Event space at this hotel measures 5490 square feet (510 square metres) and includes a conference centre. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Thistle London Heathrow Terminal 5. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star West Drayton hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
Aviator Sports Restaurant – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Lobby Lounge – This lobby lounge only serves light fare. Open daily.
Aviator Sports Bar – This bar specialises in British cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Uncovered parking on site (GBP 18 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: GBP 16.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aviator Sports Bar
  • Aviator Sports Restaurant
  • Lobby Lounge

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Conference centre (5,490 square foot of space)
  • Coworking space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 1 floor
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1968
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 38-inch flat-screen TV with digital channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property offers an airport shuttle service to Heathrow Airport, Terminal 5, via the Heathrow Pod.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 16.50 per person
  • Uncovered self-parking fee: GBP 18 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Heathrow Thistle
London Thistle Heathrow
Thistle Heathrow
Thistle Heathrow London
Thistle London
Thistle London Heathrow
Thistle London Hotel
Thistle London Hotel Heathrow
Thistle London Heathrow Hotel West Drayton, Greater London
Thistle London Heathrow West Drayton
Thistle London Heathrow T5 Hotel West Drayton
Thistle London Heathrow T5 Hotel
Thistle London Heathrow T5 West Drayton
Thistle London Heathrow T5
Thistle London Heathrow T5
Thistle London Heathrow Terminal 5 Hotel
Thistle London Heathrow Terminal 5 West Drayton
Thistle London Heathrow Terminal 5 Hotel West Drayton

Thistle London Heathrow Terminal 5 Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1318 out of 3271 reviews
Rating 8 - Good. 1108 out of 3271 reviews
Rating 6 - Okay. 523 out of 3271 reviews
Rating 4 - Poor. 175 out of 3271 reviews
Rating 2 - Terrible. 147 out of 3271 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Michael

Stayed 2 nights in Dec 2025

8/10 Good

Julia, Carmichael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient if you are flying out of Heathrow T5. A bit dated, but they’ve clearly worked to maintain it.
Stayed 1 night in Jan 2026

2/10 Terrible

Lloyd

Stayed 1 night in Jan 2026

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, and comfortable
Stayed 2 nights in Dec 2025

10/10 Excellent

Mark

Stayed 1 night in Dec 2025

8/10 Good

Stuart

Stayed 1 night in Dec 2025

10/10 Excellent

RODERICK

Liked: Cleanliness, amenities, property conditions & facilities
Great stay as usual. Got the room I requested Staff always welcoming and attentive. Room had all I needed. Clean and warm.
Stayed 2 nights in Dec 2025

4/10 Poor

John

Disliked: Amenities, property conditions & facilities
I asked the staff for help with something, they forgot about it and I had to chase. The shower didn't work until they helped me and even then it took 5 minutes, the TV in the room didn't work, apparently a problem with their dish and the heating/air con was ineffectual - not a good stay and wouldn't recommend
Stayed 1 night in Dec 2025

4/10 Poor

Scott

Disliked: Staff & service
Hotel was a bit dated. It is only two storeys high - but there was no lift and quite a few stairs had to be tackled with heavy luggage. We are a couple in our 60s. The bathroom did not have a mixer tap and the hot water outflow was scalding. Dangerous!
Stayed 1 night in Dec 2025

4/10 Poor

Ekaterina

Disliked: Property conditions & facilities
Would not stay here again. Very small rooms and very old hotel. But, clean and fresh bedding and towels.
Stayed 1 night in Dec 2025

2/10 Terrible

Marie, Gosport

Disliked: Cleanliness, amenities, property conditions & facilities
The whole room felt like it was made for tiny people.. the bed had a duvet that didn’t even reach both sides. So one of us went cold during the night. The toilet I couldn’t even sit on it as it was to small. The window didn’t lock properly, the curtains let in a lot of light from the carpark. As a person on the spectrum lights are a big trigger.
Stayed 1 night in Dec 2025

8/10 Good

Carole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was very good apart from beds. We had twin room. The beds were small and very uncomfortable. My Son's dipped in middle and was squeaky. The bed covering also was not adequate. I would however like to praise staff for their excellent customer service and friendly approachable manner
Stayed 1 night in Dec 2025

6/10 Okay

Rajesh

Liked: Cleanliness
Disliked: Amenities
The hotel is conveniently located. However it is old, the rooms are dated and there are no lifts.
Stayed 1 night in Dec 2025

8/10 Good

Justin

Liked: Cleanliness, amenities
Very basic room for the night before your flight
Stayed 1 night in Dec 2025

8/10 Good

Emma

Liked: Cleanliness, amenities
Great hotel for overnight stop had good bar and food with sport on tv
Stayed 1 night in Dec 2025

10/10 Excellent

Kerry

Liked: Cleanliness, amenities, property conditions & facilities
So convenient for T5
Stayed 1 night in Dec 2025

8/10 Good

Changyun, sunnyvale

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room is old but clean , restaurant is very good and taste good that it’s huge plus, no lift so big luckages could be issue. early morning public bus is very convenient and save money near front gate
Stayed 1 night in Dec 2025

2/10 Terrible

Zoe

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
disgusting hotel furniture nasty dirty everywhere . Dirty wipe in windowsill Dead fly on bathroom light. Towels dirty Noisy Rude staff
Stayed 1 night in Dec 2025

8/10 Good

John

Stayed 1 night in Dec 2025

4/10 Poor

Thorsten, New York

Disliked: Cleanliness, amenities, property conditions & facilities
So this hotel is apparently labeled a 3 star hotel, which is completely ridiculous, because you are basically staying in a place that looks like army barracks from the 1960s and has the room quality and amenities of a 1-star motel. It does have convenient access to terminal 5 via the pod car system, but the rooms are a 1960s time capsule (not in a good way), not properly cleaned (hair all over the bathroom), they have these heavy wooden doors so any time anybody within a 10-room radius enters or leaves you will hear this thud. When I arrived the room was 95 F degrees because the hvac system had been left that way. I have stayed at dozens of 3-star hotels in the US and continental Europe, so for this hotel to be labeled one is basically a scam.
Stayed 1 night in Dec 2025

6/10 Okay

Clarissa

The automated pods to Heathrow T5 were super convenient however the hotel is very old and the bed was not comfy at all. There was hair on the bed and the bathtub had some rust on it. I didn’t get the breakfast but they have a bar upstairs which seemed decent. Ok for a night and close to T5 terminal at Heathrow Airport.
Stayed 1 night in Dec 2025

8/10 Good

Conor, Wembley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall fine stay at hotel. Got a refurbished deluxe room on 1st floor. Was ok for us with luggage. Comfortable bed, good aircon, tiny bathroom. Restaurant service was good and food was tasty. Good option for heathrow especially terminal 5 with pods.
Stayed 1 night in Dec 2025

8/10 Good

victoria

Stayed 1 night in Dec 2025

10/10 Excellent

Neil Robert

Stayed 1 night in Dec 2025

4/10 Poor

Oliver

Disliked: Property conditions & facilities, room comfort
Had a very noisy room, heating didn’t seem to really work properly and was constantly too hot. Generally the hotel is very old, tatty and worn. Reception area is going through a refurb but other than that not much seems to be improving over the 3 times that I’ve stayed there during the last 12 months.
Stayed 1 night in Dec 2025