There was a party going on until the wee hours in the next room each night of my stay. I sent a message to the hotel after my stay and never got a response.
The room itself was fine, but I couldn't get any sleep because of the noise.
Room is clean and spacious but poor customer service. Pillow is very thin. Shower door fell off the rails and nearly fell on our friend while in the shower. Escalated this to the receptionist but he just shrugged it off. Not coming back here.
Stayed here for a visit to the O2. Good location close to transport links. Nice clean rooms, recently renovated. Only downside was no aircon/fan so had to keep windows open which meant noise from outside could be heard. Will definitely stay again.
We booked this for its closeness to the O2. It ended up, not that accessible for the O2, the outside of the building and area isnât the best but the room itself made up for it, spacious, modern and very clean. So overall, great value for the price
There are many very negative reviews for this Hotel on other sites but it has recently be refurbished and is in a good location, clean and staff helpful only downside is no air conditioning
The room was nice. There didnât seem to be room service. Had to ask for more towels and a trash bag since I was there for 4 nights. Overall it was great.
The place has been renovated. Everything looks new and very clean. I was afraid of some bad reviews but it was not the case. We spent a nice and quiet night.
I was worried as i had read teally bad google reviews, however this was pre renovation. The building isnt aesthetically pleasing but one you are inside, it is immaculate. The staff were brilliantand extremely helpful. Woukd recommend to all.
Odd rooms, separate toilet/shower to share with others. The sofa chair was stained and the pillows underneath the cases were very yellow. Wasnât filthy but wasnât cleaned to a good standard - lots of dust and some of the plug sockets were broken. Tv wasnât facing the bed/chair so would have hand to stand to watch it! Bathroom was very clean. Staff were lovely. Good location and value for money I suppose if youâre not going to be spending a long time in there.
I recently stayed at this hotel and found the room to be very clean, with a comfortable bed that ensured a great night's sleep. The toilet and shower facilities were also clean and well-maintained. Overall, the room offered excellent value for the price. It's conveniently located about 20 minutes away from the O2 Arena, making it a great choice for events.
The only downside is the need for more plug sockets; I could have used a few extra for all my devices. The staff were exceptionally friendly and even escorted me to my room, which added a personal touch to my stay. Overall, I had a wonderful experience and will definitely be back!
Very clean and spacious room. We had low expectations reading the reviews but surprised us a lot!
Showed to our room by a lovely man. We just used as a base as we had a gig at 02. Complimentary water, tea, shampoo, conditioner and shower gel.
Would definitely use again. Used for a girls weekend. Informed the staff when we would roughly arrive, as i got a message asking. No one was on the desk when we got there so i called the number from the website and a member of staff turned up within 5 mins. Friendly and polite. Room modern and clean!
Small room , bathroom outside the room , tv didnât swivel on bracket so just faced the door side on to the bed cleanliness could have been better but not awful