19 Apr 2024 by Customer Care Team
Hello, Thank you for your feedback. We are delighted to hear that you appreciated our convenient location and found our comfortable bed conducive to a good night's rest. At Zedwell, we have intentionally designed our rooms to promote a minimalist and distraction-free environment to enhance sleep quality. While we understand your desire for hooks on the walls for coats or backpacks, our focus is on providing a serene and clutter-free space for optimal relaxation. We value your input and will certainly consider ways to enhance the functionality of our rooms while maintaining our commitment to simplicity and tranquility. Should you require any assistance during your stay, our team is always available to help. We hope to welcome you back to Zedwell Underground Tottenham Court Road for another peaceful retreat in the heart of the cityBe well… Zedwell,AfshanZedwell Family
27 Feb 2024 by Customer Care Team
Hello Gresa,Thank you for staying at Zedwell and for taking the time to rate us. We appreciate your feedback and regret to hear that our cleanliness and housekeeping failed to exceed your expectations. We hold ourselves to a much higher calibre of service, so we'll be sure to address your concern with our housekeeping team so we may improve our processes. We trust that everything else was in order, and we look forward to an opportunity to welcome you back and hope to delight you with a more enjoyable experience on your next visit. Thank you for choosing Zedwell - a hotel you check in to tune out.Be well… Zedwell,AfshanZedwell Family
6 Feb 2024 by Customer Care Team
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
20 Jul 2023 by Be well... Zedwell
Thank you for sharing your feelings regarding your recent stay at Zedwell Hotels. We appreciate your thoughts, as we are a new hotel and are looking to continuously improve our guest experience.We are sorry to hear you were unable to connect with our Zedwell experience. Perhaps if we explained our vision more clearly you would have gotten the chance to take in the private sanctuary, that is Zedwell, amidst the chaos of the city. We hope you will give us another chance to win back your trust in the future.
As a guest of Zedwell Underground Hotel Tottenham Court Road, you'll find express check-in and a lift. WiFi is free in public spaces.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi
Zedwell Underground Hotel Tottenham Court Road offers 187 accommodations with air conditioning. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Bathrooms include a shower with a rainfall showerhead. Housekeeping is provided on a daily basis.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. Guests are recommended to download the property's TBC mobile app before check-in.
Front desk staff will greet guests on arrival. Guests are recommended to download the property's TBC mobile app before check-in.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard and debit cards. Cash is not accepted.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
