2/10 Terrible
Shay
Travelled with partner
16 Jan 2026
Disliked: Amenities
My stay at Hotel Figueroa was disappointing and did not justify the cost. The experience began with poor valet service—despite charging over $60 per night, the valet did not receive or park my vehicle and instead instructed me to park myself. No luggage assistance was offered unless requested, which is unacceptable at this price point.
There were a few positives: the bellhop, Andrew, was kind, helpful, and knowledgeable about the hotel and its art, and the check-in staff were pleasant and professional.
Unfortunately, the negatives outweighed the positives. After checking in, only one elevator was functioning, causing inconvenience. While the room was clean, both the room and restroom were extremely small and did not meet expectations for the rate charged.
Later, I visited the lobby bar, which was visually appealing and staffed by friendly employees. However, during the final hour before closing, I ordered two glasses of the “house” Chardonnay and was charged over $60. This pricing felt excessive and unreasonable.
Overall, the service issues, limited amenities, small accommodations, and high costs made this stay a poor value. Until these issues are addressed, I cannot recommend Hotel Figueroa.
Shay
Stayed 2 nights in Jan 2026