Nice hotel with very good staff.
The room was clean, the bed was really good. We slept very well.
The breakfast was also very good, the croissant was really tasty and good!
The hotel is really close to rodeo drive and on a good neighborhood l!
Likes: Location, ease to airport, hot water.
Downsides: Poor customer services / concierge, reservation system challenges - considerable time to resolve, digital key system buggy, accessibility is limited - lots of steps for entry and accessing second floor, towels dirty, showers poorly designed and mouldy.
the hotel had a modern feel. we stayed in the king room, it had a pull out couch for an extra guest. The room also had a refrigerator and a coffee/tea bar. The features of the room were much nicer than other hotels. The celebrity artwork a surprise to see. Bathroom was a nice size loved the concrete design. Staff were very friendly, immediately jumped up to help with our bags and showed us to our room. Valet was a decent price, even with the parking garage right across the street. Will Stay again :)
Beware of this property. I booked my stay through Expedia and, as expected, was fully charged for this stay at the time of booking. The day after I checked in at Sonder this facility charged me AGAIN for the same stay. Understand I did not provide Sonder with my credit card so the only way I can envision they got the information to charge my card, without my knowledge or permission, is from Expedia. Now I have no confidence that Expedia and/or Sonder have my credit card information available for other improper charges. Additionally, while I was on the phone with the Sonder rep I was told they would have to "investigate" this billing (understanding I gave them the dates of each charge and the amounts charged) despite the fact they admitted they were able to see I had paid Expedia as I had stated. When my discussion this Sonder representative was going nowhere I requested to speak with his supervisor and that request was REFUSED. Unless you want to pay double and have your credit card information at risk do not stay at any Sonder property......I am now working with Marriott to see if they can get this resolved so not sure if Marriott is to blame here, yet.
This is an older, historic property. There were some spiders and some stains on the furniture. The rooms were very small, and the bathroom smaller. Perk is I wasnât in the room much, and this is walking distance to all that Beverly Hills has to offer.