Shower didnât drain fast enough. So you are ankle deep in water pretty quickly. The door key pads also donât work quite right. Some touches donât register and even when they make a tone that they do, for some reason they donât. The whole kiosk check in process doesnât run smoothly either.
Other than that theyâve done enough to make it look pretty enough for a picture.
For the price, I didn't know what to expect but was pleasantly surprised. It was very clean (inside and out), check in at the kiosk was easy and location was great. Only downside was no microwave in room.
No parking even though I paid for parking (and was directed to park in handicap spot... not ok)
Then police arrived at 3am after other room fighting.... couldn't sleep at all. Would have
The room was clean but very small and spartan. The bed also feels like a futon and I had to get my back adjusted later in the week because it was so painful. The virtual check-in is also more than a little weird and the keypad lock locked me out twice. Thereâs much more comfort for a similar price nearby. Expedia/hoteks.com should put a warning on the hotel posting. I also think most of the positive reviews are likely fake.
My last stay was disappointing. Around 2 am, police arrived due to a couple's fight, resulting in an hour of screams and yelling. I had nightmares all night. Additionally, the bathroom was in poor condition, with visible orange mold. I previously enjoyed stays at this hotel, but my recent experience was very upsetting.
The service was great. Despite the lobby being staffed by a virtual kiosk with rotating admin professionals, they were very attentive to my needs. However, there were routine disruptions on a nightly basis. I had to report several incidents to local law enforcement.
I definitely got what I paid for.
Despite my unpleasant interactions with the area, my neighbors at the hotel, and pretty creepy passersby, the room was tidy and room service is speed upon request.
The location is very convenient if you are visiting the Universal studios. The room was ok, it was smaller than expected, but it was clean and comfortable. I did not liked the virtual desk⊠it felt like you were on your own in case anything happened⊠but everything went well.