18 Jul 2023 by Hugo Gonçalves | The General Manager
Dear Mr. Roger, Thank you for your preference for the Tivoli Marina Vilamoura and for the wonderful score. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves The General Manager
21 Sep 2022 by Tivoli Marina Vilamoura
Dear Mrs. Faye, Thank you for your preference for the Tivoli Marina Vilamoura and for assessing your recent stay. We are thrilled to have provided you such a great experience. Looking forward to have the pleasure of welcome you back at Tivoli Marina Vilamoura soon and continue to provide you great moments. Best regards, Hugo Gonçalves The General Manager
21 Dec 2020 by The General Manager Hugo Gonçalves
Dear Guest, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us as we strive to improve with each and every stay. We are deeply sorry to know that your experience fell short of your expectations. We truly apologize for having to experience such inconvenience and, although we realize that explanations cannot completely erase the unsatisfying experience, this was an unfortunate isolated incident which do not reflect the usual standard. We have taken note of your comments in order to improve our service and we sincerely hope you will give us the opportunity to welcome you back and provide you a pleasant experience on a next stay. Best regards, The General Manager Hugo Gonçalves
4 Sep 2020 by The General Manager, Hugo Gonçalves
Dear Ms. Lea, Guest comments and suggestions are fundamental for a continuous optimisation of our levels of service, for which reason the Hotel's team would like to thank you for assessing your recent stay. Your lovely words are very rewarding as we work every day to improve our offer and we stay very happy and delighted to read that you had an incredible experience! It would be a pleasure to welcome you back to Tivoli Marina Vilamoura soon. Best regards,
19 Feb 2020 by Hugo Gonçalves General Manager
Dear Ms. Nicola, Thank you for your kind feedback regarding your stay with us. We hope to continue earning your trust and providing you with many more memorable holidays in the years ahead. Thank you. Best regards, Hugo Gonçalves General Manager
7 Sep 2019 by Hugo Gonçalves General Manager
Dear Guest, Thank you for your comments. It will be a pleasure to welcome you back soon. Best regards, The General Manager Hugo Gonçalves
4 Jun 2019 by Hugo Gonçalves General Manager
Dear Guest, Thank you for sharing your recent and lovely stay. It’s extremely valuable for us and we feel warmly flattered to have been able to correspond entirely to your expectations and provide you a fabulous experience at the Hotel and at both Purobeach. We regret that our breakfast did not meet your expectations, we will have your comments in considerations for further improvements. We hope to continue earning your trust and providing you and your family with many more memorable holidays in the years ahead. Best regards, The General Manager Hugo Gonçalves
14 May 2019 by Hugo Gonçalves - General Manager
Dear Guest, Thank you for sharing your recent stay at Tivoli Marina Vilamoura. It’s extremely valuable for us and we feel warmly flattered to have been able to correspond entirely to your expectations and provide you a fabulous experience. Our Team does their best to provide a unique hospitality and we remain at your entire disposal for any further assistance you may intend for necessary and hopefully welcome you back soon in the Hotel. Best regards, The General Manager Hugo Gonçalves
20 Sep 2018 by Jorge Beldade General Manager
Dear Guest, Thank you very much for your lovely review regarding your stay in our Hotel. On behalf of the entire team we would like to let you know that we work every day to provide the best experience to our valued guests. t will be a pleasure to welcome you back in our property to provide you memorable moments. We wait anxiously for you! Best regards,
24 May 2018 by General Manager
Dear Guest, We truly appreciate your lovely comments regarding our delicious breakfast and amazing location. It will be a huge pleasure to welcome you and your family back soon at Tivoli Marina Vilamoura. Best regards, Jorge Beldade General Manager