"No problems at all - the appartment was in the centre of the city and had everything we needed. The receptionist at the hotel was helpful and friendly ... " More
9 Aug 2018 by Ingrid, Marta & colleagues
Thank you so much for your so very kind review!
15 Jul 2017 by Palazzo Busdraghi
What a pity...moreover, there are pictures on the website showing how the apartment is...and the name "Romantic Apartment via Buia 32" tells that it is a different address from the hotel... miserable, uncomfortable...this is definitely your opinion, many other guests loved it! Concerning the wifi, we wish to make clear that it may have been a problem with your own device, as our colleague came during your stay (you forgot to mention) and fixed it, just resetting it, and following guests did not have any problem. We are really sorry for all misunderstanding. Marta & colleagues
The property is closed between 2 January and 13 March.
Hotel A Palazzo Busdraghi, Residenza d'Epoca offers its guests multilingual staff, tour/ticket assistance, and concierge services. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. The business-friendly Hotel A Palazzo Busdraghi, Residenza d'Epoca also features dry cleaning/laundry services, room service (during limited hours), and a front desk safe. For a fee, parking is available. This Lucca residence is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Offsite parking discounted rates available
Hotel A Palazzo Busdraghi, Residenza d'Epoca offers 8 accommodations with a safe and complimentary slippers. Each accommodation is individually decorated. Beds feature down duvets. Digital televisions are provided. Bathrooms include bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs.
Room service (during limited hours) is available.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 8:00 PM. To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Please note that the check-in for guests staying in the apartment is available from 2 PM and 8 PM. Check-out is at 10 AM.
Hotel A Palazzo Busdraghi, Residenza d'Epoca offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. The front desk at this property is open daily from 7:00 AM - 8:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, American Express, JCB International, Eurocard, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
