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Altstadt Hotel Krone Luzern

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Photo gallery for Altstadt Hotel Krone Luzern

Standard Twin Room | Minibar, in-room safe, desk, blackout curtains
Reception
Front of property
Daily buffet breakfast (CHF 23 per person)
Standard Single Room, 1 Single Bed | Bathroom | Free toiletries, hair dryer, towels, soap

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Parking available
  • Business services

Explore the area

View in a map
Weinmarkt 12, Lucerne, CH-6004
  • Place, Lucerne Town Hall
    ‪2 min walk‬
  • Place, Chapel Bridge
    ‪3 min walk‬
  • Place, KKL Lucerne
    ‪8 min walk‬
  • Airport, Zürich (ZRH)
    ‪52 min drive‬

Room options

View all photos for Standard Single Room, 1 Single Bed

Standard Single Room, 1 Single Bed | Minibar, in-room safe, desk, blackout curtains

Standard Single Room, 1 Single Bed

9.0 out of 10
Wonderful
(4 reviews)
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Twin Room

Standard Twin Room | Minibar, in-room safe, desk, blackout curtains

Standard Twin Room

9.0 out of 10
Wonderful
(76 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Triple Room

Triple Room | Minibar, in-room safe, desk, blackout curtains

Triple Room

8.6 out of 10
Excellent
(7 reviews)
  • 31 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Quadruple Room

Quadruple Room | Minibar, in-room safe, desk, blackout curtains

Quadruple Room

8.8 out of 10
Excellent
(13 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed OR 2 Single Beds

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About this property

Altstadt Hotel Krone Luzern

Historic hotel in Lucerne with a restaurant
This smoke-free hotel features a restaurant, valet parking and a business centre. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
Altstadt Hotel Krone Luzern offers 29 accommodations, which are accessible via exterior corridors and feature minibars and espresso makers. Televisions come with premium digital channels. Bathrooms include complimentary toiletries and hairdryers.

This Lucerne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include portable fans and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
The breakfast at Altstadt Hotel Krone Luzern gets high marks from our customers. During your stay, you're just a quick walk from Lucerne Town Hall. Enjoy features like free WiFi in public areas, plus a restaurant and a business centre.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the breakfast
  • Steps from Lucerne Town Hall and Mill Bridge
  • Pets welcome for a fee
There's a restaurant on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business centre on site. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Altstadt Hotel Krone Luzern. Parking is available for a fee.

This Lucerne hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to noon.
Altstadt Hotel Krone Luzern has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Valet parking on site (CHF 32 per day)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: CHF 23 for adults and CHF 16 for children
  • A restaurant

Things to do

  • Shopping

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance

More

  • 1 building
  • 5 floors
  • Built in 1800
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with premium digital channels

Food and drink

  • Espresso maker
  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Heated floor
  • Heating
  • Iron/ironing board on request
  • Phone
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 25

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: CHF 50.00

Special check-in instructions

The front desk is open daily from 6:30 AM - 11:00 PM
Front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternative location: [Hotel des Balances, Weinmarkt, Lucerne]
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Check-in 11 PM-6:30 AM takes place at the Hotel des Balance across the street. The Hotel Krone Lucerne is located in a pedestrian-only zone. Cars are allowed to park in front of the hotel only during arrival and departure.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 10 per pet, per day

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 0.06 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.50 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 23 for adults and from CHF 16 for children
  • Valet parking fee: CHF 32 per day
  • Pet fee: CHF 10 per pet, per day
  • Late check-out fee: CHF 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 6:30 AM - 11:00 PM.
Guests arriving after hours will need to go to the following location to check in: Hotel des Balances, Weinmarkt, Lucerne
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Best Western Hotel Krone
Best Western Hotel Krone Lucerne
Best Western Krone
Best Western Krone Lucerne
Best Western Lucerne
Lucerne Best Western
Hotel Krone Lucerne
Krone Lucerne
Hotel Krone
Altstadt Hotel Krone Luzern Lucerne
Altstadt Hotel Krone Luzern
Altstadt Krone Luzern Lucerne
Altstadt Krone Luzern
Altstadt Krone Luzern Lucerne
Altstadt Hotel Krone Luzern Hotel
Altstadt Hotel Krone Luzern Lucerne
Altstadt Hotel Krone Luzern Hotel Lucerne

Altstadt Hotel Krone Luzern Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 521 out of 1002 reviews
Rating 8 - Good. 365 out of 1002 reviews
Rating 6 - Okay. 88 out of 1002 reviews
Rating 4 - Poor. 15 out of 1002 reviews
Rating 2 - Terrible. 13 out of 1002 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff and excellent location
Stayed 3 nights in Oct 2025

8/10 Good

Sheryll

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Thank you for the personal touch
Stayed 2 nights in Oct 2025

10/10 Excellent

Matthew Alan

Liked: Staff & service, amenities
Quite large room comfortable bed sufficient towelling.Coffee maker A1!
Stayed 2 nights in Oct 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
D
Stayed 1 night in Oct 2025

8/10 Good

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be sure to ask about any construction in or around the property before booking.”
Stayed 1 night in Oct 2025

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to various parts of Lucerne
Stayed 5 nights in Oct 2025

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very walkable to visit the city
Stayed 2 nights in Oct 2025

6/10 Okay

Lachlan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Request ignored

This was a very nice hotel, but I booked months in advance and requested two twin beds as I was staying with my mother. I ended up sleeping on the floor because they didn’t organise two twin beds. Very disappointed after a long drive. My back is hurting today and I paid $360AUD for one night
Stayed 1 night in Oct 2025

8/10 Good

doreen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but room was very hot on fourth floor. They told us the only way to cool it down was to open the windows. Too noisy at night to keep them open while sleeping
Stayed 2 nights in Oct 2025

2/10 Terrible

Jaskaran

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor
Stayed 2 nights in Oct 2025

10/10 Excellent

Dominic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and large rooms
Stayed 2 nights in Oct 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

Loved the location of the Hotel. We were happy that they had valet parking. Our room was clean and management was very helpful with our stay. We loved Lucerne.
Stayed 2 nights in Oct 2025

10/10 Excellent

Sandra

Stayed 2 nights in Oct 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Evelyne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Nathalie

Stayed 2 nights in Sep 2025

10/10 Excellent

Joan Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Close to shopping, restaurants and historic sights. We loved it!
Stayed 2 nights in Sep 2025

4/10 Poor

Linda

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Because there was no air conditioning, we had to open windows (it does cool off nicely at night) and leave drapes open. Room was facing the square and a huge construction project was going on next door. If we managed to fall asleep over the noise of the small room fan provided by the hotel, we were awakened in the very early morning by the incredible noise of hammering, trucks, cranes, delivery vehicles—you get the picture. This started at 6 am. Probably got a very light 6 hours of sleep in two nights. Room was huge, had an extra twin bed? Okay bathroom. Front desk staff efficient. Couldn’t wait to check out and get a good nights sleep anywhere else. PS: I always check for elevators and AC when I book hotels overseas. I like the small boutique hotels for their charm and character. I might have missed the lack of air but . . . This hotel also lacked charm and character. Ver, very disappointing.
Stayed 2 nights in Aug 2025

6/10 Okay

Collette

Disliked: Amenities, property conditions & facilities
Great location and easy to walk to from Luzern train station. Property needs to be renovated; the room showed a lot of wear and tear. Wasn't very clean either. Bathroom was fine and shower was decent for European standards. It was okay for the few days I was in Luzern but should I return I would not stay here again.
Stayed 3 nights in Aug 2025

10/10 Excellent

Yu Hua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent. Staff was good.
Stayed 1 night in Aug 2025

6/10 Okay

Kannis

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The location was great and was within walking distance to almost all of our points of interests. The room was spacious and had pretty good amenities, but with only one fan (triple room), it became unbearable at times to sleep through the active heatwave. We tried asking the receptionist for an extra fan, but we were told that all were in use. The beds were generally comfortable, and fortunately, the receptionist/housekeeping was able to rearrange our three beds to maximize the fan’s reach. The other receptionist also helped called us a taxi to the train station. The wifi was unfortunately very unstable. There were hours where there was basically no wifi in our room. A lot of the TV channels were also not available. I wish we were told in advance that a Lucerne Visitor Pass would be provided as part of our stay, since it would have affected how we purchased the Swiss Travel Pass. Had we known that the Lucerne Visitor Pass would have provided basically the same benefits, we would have purchased a different travel pass instead and saved more money.
Stayed 1 night in Aug 2025

2/10 Terrible

Thomas

Disliked: Staff & service, room comfort

Awful

The receptionist was very rude. The one room available at the time we arrived was tiny and extremely hot, not at all what the photos and description of the hotel showed on Hotels.com. The luggage storage room was unlocked and open to everyone. We left immediately after checking in and paying fees and breakfast for 3 nights as well as the original pre-payment for the 2 rooms for 3 nights of $1,908.62. We told the clerk that we wanted refunds but he didn't respond so we left. We still want a refund!!
Stayed 3 nights in Jul 2025

10/10 Excellent

Geon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

danette

Stayed 2 nights in Aug 2025

10/10 Excellent

Alexandra, Tampa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel! Close to everything including the train station.
Stayed 1 night in Aug 2025