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Astoria Lucerne

4.0 star property

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Photo gallery for Astoria Lucerne

3 bars/lounges, rooftop bar
3 bars/lounges, rooftop bar
Terrace/patio
Reception
Design Twin Room (Panoramic View) | In-room safe, desk, free cots/infant beds, free WiFi

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Air conditioning
  • 24/7 front desk
  • Gym

Explore the area

View in a map
Pilatusstrasse 29, Lucerne, 6003
  • Place, Chapel Bridge
    ‪5 min walk‬
  • Place, Lucerne Town Hall
    ‪6 min walk‬
  • Place, KKL Lucerne
    ‪8 min walk‬
  • Airport, Zürich (ZRH)
    ‪53 min drive‬

Room options

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, desk, free cots/infant beds, free WiFi

Standard Twin Room

8.4 out of 10
Very good
(17 reviews)
  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Twin Room

In-room safe, desk, free cots/infant beds, free WiFi

Superior Twin Room

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room

In-room safe, desk, free cots/infant beds, free WiFi

Deluxe Twin Room

  • 27 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room, 1 King Bed (King)

In-room safe, desk, free cots/infant beds, free WiFi

Standard Double Room, 1 King Bed (King)

8.6 out of 10
Excellent
(26 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Design Twin Room (Panoramic View)

Design Twin Room (Panoramic View) | In-room safe, desk, free cots/infant beds, free WiFi

Design Twin Room (Panoramic View)

  • 28 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Triple Room, Multiple Beds

In-room safe, desk, free cots/infant beds, free WiFi

Standard Triple Room, Multiple Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Trundle Bed

View all photos for Superior Triple Room

In-room safe, desk, free cots/infant beds, free WiFi

Superior Triple Room

8.0 out of 10
Very good
(3 reviews)
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, free cots/infant beds, free WiFi

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(12 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Astoria Lucerne

Hotel in Lucerne with 4 restaurants and bars/lounges
Along with 4 restaurants, this smoke-free hotel has a nightclub and 3 bars/lounges. WiFi in public areas is free. Additionally, a health club, a rooftop terrace and a coffee shop/cafe are on-site.
Astoria Lucerne offers 252 air-conditioned accommodations with a safe and complimentary bottles of water. 55-inch flat-screen televisions come with cable channels.

Rooms have partially open bathrooms. Bathrooms include a shower and hairdryers. This Lucerne hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a health club.
Our customers tell us that they can't get enough of the helpful staff at Astoria Lucerne. During your stay, you're just a quick walk from Museum Sammlung Rosengart. Free WiFi in public areas, 4 restaurants and 3 bars are available.
  • Free WiFi
  • Enjoy Thai cuisine at Thai Garden, one of the property's 4 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Just a 3-minute walk from Museum Sammlung Rosengart and 5 minutes on foot from Franciscan Church
  • Pets welcome for a fee
There are 4 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces. A health club, a nightclub, and a rooftop terrace are also featured at Astoria Lucerne. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Lucerne hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 11:00 AM.
Thai Garden – This restaurant specialises in Thai cuisine.
La Cucina – This restaurant specialises in Italian cuisine.
Mekong – This restaurant specialises in Asian cuisine.
Pacifico – This restaurant specialises in Mexican cuisine.
Penthouse – On-site rooftop bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (CHF 55 per night)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CHF 30 per person
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe

Restaurants on site

  • La Cucina
  • Mekong
  • Pacifico
  • Penthouse
  • Thai Garden

Things to do

  • Health club
  • Nightclub

Family friendly

  • In-room cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Wheelchair-accessible path to lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: CHF 40 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.80 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 30 per person
  • Covered self-parking fee: CHF 55 per night
  • Pet fee: CHF 40 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
Property Registration Number KZV-SLU-000100

Property is also known as

Astoria Lucerne Hotel
Astoria Lucerne Hotel
Astoria Lucerne Lucerne
Astoria Lucerne Hotel Lucerne

Reviews

Astoria Lucerne Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 403 out of 812 reviews
Rating 8 - Good. 270 out of 812 reviews
Rating 6 - Okay. 80 out of 812 reviews
Rating 4 - Poor. 33 out of 812 reviews
Rating 2 - Terrible. 26 out of 812 reviews

Reviews

6/10 Okay

Surekha

Travelled with family
Disliked: Cleanliness, amenities
Very dingy rooms
Stayed 2 nights in Aug 2025

8/10 Good

Smitha Gopi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Daydí

Stayed 3 nights in Aug 2025

8/10 Good

Nila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

4/10 Poor

Prem Thiyagarajan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front staff while checking in was not friendly…
Stayed 4 nights in Jul 2025

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Close to everything. Excellent breakfast buffet
Stayed 1 night in Aug 2025

2/10 Terrible

Fahad

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I would never stay here ever again. There is a rooftop bar on the seventh floor of the property, which is actually a full blown night club. They had me on the 6th floor and i could hear everything going on in the club until 4 am on Friday and Saturday night. I got 0 sleep and it completely ruined what plans I had for Saturday and Sunday morning, because of going out early i had to now catch up on sleep. I spoke to the front desk about it and the response was "I'm sorry, they are allowed to do it". Clearly whoever owns the property does not care, because people have been complaining about this issue for a long time. Avoid this hotel like the plague for weekend trips. The parking garage is also tight and can be difficult to maneuver. And the bathroom has a 3-in-one (hair, face, body) wash. Not sure how this hotel has 4 stars. I've stayed at 3 stars that were far more comfortable and at least i could get a good, quiet night of sleep.
Stayed 3 nights in Jul 2025

6/10 Okay

Andrea

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2025

8/10 Good

Lidia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location.
Stayed 3 nights in Jul 2025

4/10 Poor

Vishwas, Bensalem

Liked: Cleanliness, staff & service
Ultra expensive property , the only plus point is all the key areas of Lucerne are at walking distance. But that does not justify the rates, which are even more than new York City
Stayed 2 nights in Jul 2025

10/10 Excellent

Johnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing not to like about this property! Absolutely perfect in all aspects. Great restaurants, rooftop lounge. Stayed here once before, almost 50 years ago; now I'm back again. My only place to stay in Lake Lucerne!!!
Stayed 4 nights in Jul 2025

6/10 Okay

Lucas

Travelled with partner
Liked: Cleanliness, amenities
The reception was very polite and we enjoyed the rooftop bar. However, housekeeping tried to barge into our room at 8:30 the morning of our checkout. They returned at 11:00. We were still packing and running a little late. They insisted they come in now, and when we asked them to please give us a couple more minutes, they got upset, said a few words, and stormed off. The breakfast is quite poor and I do not recommend wasting 30ch on it, as there are many better cafes nearby.
Stayed 2 nights in Jul 2025

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fab stay

Really lovely hotel in a great location. Room was large and comfortable. Breakfast was excellent. Good facilities across the sites. Only two small negatives, no fridge in the room and the signage, particularly on where restaurants were/how to access them was confusing.
Stayed 3 nights in Jul 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay, great location, yummy breakfast!

Enjoyed our stay here! Great location, easy walk to train station and old town, lake Lucerne as well. Quiet room, comfy bed. Breakfast was good, although it seemed to end a but earlier than stated, so don't wait till last minute!
Stayed 3 nights in Jul 2025

10/10 Excellent

Anurag, Edison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, walkable from station even with luggage. Very clean and quiet. Good service and the staff was very helpful. Ironing was inconvenient as they don’t allow iron in the rooms - they make iron available to use in a common conference room.
Stayed 4 nights in Jul 2025

2/10 Terrible

Van

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The hotel areas is nice however the receptionist and her manager are terrible and inflexible to help and make any corrections for the guests.
Stayed 3 nights in Jul 2025

2/10 Terrible

Tram

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The reservation was clearly made for 1 room with 1 guest, but we were incorrectly charged for 2 guests. When we brought this issue to the attention of your front desk staff, we were surprised to find that there was no effort to correct the charge or accommodate our concern. Your team was not only unhelpful but also unwilling to show any flexibility or care in resolving the matter. This experience was extremely disappointing. We expect transparency and fairness in pricing, and a basic level of customer service—especially when the mistake is on the hotel’s side. Please also provide an explanation of why this issue was ignored despite being raised during the stay. If this matter is not resolved within 7 business days, I will be compelled to leave a formal public review and report this issue to the booking platform and relevant consumer protection services.
Stayed 3 nights in Jul 2025

10/10 Excellent

Claudio

Stayed 1 night in Jul 2025

8/10 Good

Hussain, alyarmouk

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast is not that good, the pillows not too comfortable
Stayed 2 nights in Jul 2025

10/10 Excellent

Shraddhanjali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, cosy rooms with all amenities. Location is great, all attractions of Lucerne are within walking distance. Great connectivity to station and bus stop, mostly walkable. Local bus stop is right in front of the hotel. Polite and helpful hotel staff. Breakfast spread is also good.
Stayed 3 nights in Jul 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to train station and old town
Stayed 2 nights in Jul 2025

10/10 Excellent

Abraham

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Upscale looking hotel with a/c. Showers are very small like cruise ship
Stayed 2 nights in Jul 2025

10/10 Excellent

Jayantha Ratnakumara

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Great location. Room was kept clean and tidy. All staff were very polite and pleasant
Stayed 4 nights in Jul 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

6/10 Okay

Sameer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

Good room, great breakfast, average amenities

The room said panoramic view but it was essentially a full glass wall facing the road! And despite being so expensive it offered a combined hair and body wash with no conditioner, shampoo and body lotion. However breakfast was very extensive and very good quality
Stayed 5 nights in Jun 2025