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Hotel Des Balances

4-star property
Weinmarkt, Lucerne, LU 044 511 21 42
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4.6 out of 5
Wonderful!
See all 22 ebookers Reviews

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Double Room, City View (Queenroom)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CHF 395* Per night/room 19 May - 20 May

Junior Suite, River View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double or Twin Room, River View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Romantic Suite, 1 King Bed, Balcony, River View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Triple Room, River View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Triple Room, City View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Hotel Des Balances. During your stay, you're just a quick walk from Chapel Bridge. You'll find features such as free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Enjoy French cuisine while dining at Restaurant Balances
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Just a 3-minute walk from Chapel Bridge and 7 minutes by car from Swiss Transportation Museum
  • Airport shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Hotel Des Balances ratings based on 22 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Des Balances

Everyone (11) Couples (9) Family (1)
5 out of 5

Posted by on 26 Feb 2020

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Comment from Hotel Management

27 Feb 2020 by Guest Relations Manager

We thank you a lot for your fantastic rating and we are glad that you had a pleasant time staying at our hotel. Come visit us soon again, we look forward to it.

5 out of 5
Balcony and breakfast were divine

Posted by on 16 Apr 2024

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5 out of 5
Hervorragendes Hotel in der Altstadt von Luzern. Coole Bar, schönes Frühstück, ausgezeichnetes Restaurant (15 Gault M.). Zimmer (Suite) gegen die Reuss: Sehr ruhig und gemütlich mit Regendusche, Whirlpool-Wanne und 2 WC‘s. Tolle Location mit familiärem Touch.

Posted by on 23 Nov 2023

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Comment from Hotel Management

26 Nov 2023 by Guest Relations Manager

Herzlichen Dank für Ihre hervorragende Bewertung und für Ihre positiven Rückmeldungen! Es freut uns wirklich sehr, dass Sie einen rundum gelungenen Aufenthalt bei uns hatten. Mit grosser Freude begrüssen wir Sie bald wieder einmal im Des Balances.

5 out of 5

Posted by on 21 Dec 2022

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2 out of 5
Apprécier la décoration et service en salle. Pas apprécier: bruit suit aux éliminations des bouteilles vide du restaurant dans la nuit, pas de service de conciergerie pour les valises. Ils faut monté et descendre une 12 marches et l’antipathie des réceptionnistes envers francophone. On s dû attendre 30’ à l’extérieur pour la voiture priorité donner aux suisses allemand et allemands.

Posted by on 5 Nov 2022

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Comment from Hotel Management

20 Nov 2022 by Guest Relations Manager

Merci pour votre feedback! Nous sommes contents que vous ayez apprécié notre service dans notre restaurant. Nous sommes désolés que votre séjour a été perturbé par le bruit de la fête dans notre hôtel cette nuit, nous vous prions d'accepter nos excuses les plus sincères. Vos critiques sur le comportement de nôtre personnel nous tiennent à cœur et nous en parlerons en conséquence au sein de notre équipe. Nous serions contents de recevoir une deuxième chance afin de vous convaincre des qualités de notre établissement, cela nous réjouierais.

4 out of 5

Posted by on 24 Apr 2022

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5 out of 5

Posted by on 22 Nov 2021

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5 out of 5
Alles war sehr gut.

Posted by on 1 Nov 2021

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Comment from Hotel Management

3 Nov 2021 by Guest Relations Manager

Schön, dass Sie einen tollen Aufenthalt bei uns hatten! Wir danken Ihnen vielmals für Ihre ausgezeichnete Bewertung und würden uns freuen, Sie schon bald wieder bei uns willkommen heissen zu dürfen.

4 out of 5
Très bon acceuil , la vue sur la rivière depuis la chambre est magnifique ! Deux verres offerts à notre arrivée, le repas du midi en terrasse était tres sympa toujours avec une exceptionnelle Le petit-déjeuner est très complet et de qualité,une bonne surprise La chambre est par contre de style vieillot et quelconque mais la vue depuis le balcon nous le fait oublier Je recommande cet hôtel

Posted by on 9 Aug 2021

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Comment from Hotel Management

12 Aug 2021 by Guest Relations Manager

Merci beaucoup pour votre bonne évaluation et aussi pour votre feedback! Nous sommes contents que vous ayez passé un agréable séjour et nous espérons pouvoir vous accueillir à nouveau dans le proche futur.

5 out of 5
Lage war hervorragend

Posted by on 20 Jun 2021

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Comment from Hotel Management

25 Jun 2021 by Guest Relations Manager

Herzlichen Dank für Ihre hervorragende Bewertung! Wir freuen uns zu hören, dass es Ihnen bei uns gefallen hat und Ihnen besonders die gute Lage unseres Hotels zugesagt hat. Mit grosser Freude begrüssen wir Sie gern bald wieder bei uns.

About the Hotel Des Balances

Location Weinmarkt, Lucerne, LU 6004

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and meeting rooms. WiFi is free in public spaces. Event space at this hotel measures 1970 square feet (183 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Hotel Des Balances. Parking is available for a fee. This 4-star Lucerne hotel is smoke free.

  • 1 building
  • 56 guestrooms or units
  • 7 levels
  • Conference rooms
  • 1970 sq ft of conference space
  • 183 sq. m of conference space
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Lucerne (QLJ-Lucerne Train Station) (1.9 km / 1.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hotel Des Balances offers 56 air-conditioned accommodations with iPod docking stations and minibars. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • iPod dock
  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Combined shower/bath
  • Housekeeping (daily)
  • Local calls (free)
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.

Restaurant Balances – This restaurant specialises in French cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required.

Balances Lounge – This bar only serves light fare. Reservations are required. Open daily.

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Hiking/biking trails nearby

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 70.0 per night.

Pet Policy

  • Pets: CHF 25 per pet, per day
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Eurocard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

  • One child stays free
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property is not currently implementing any guest safety measures
  • Property is cleaned with disinfectant
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 6
  • Property follows regional sanitisation guidelines Clean & Safe (Switzerland)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.10 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.80 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 35 per person
  • Self-parking fee: CHF 33 per night
  • Valet parking fee: CHF 33 per day (in/out privileges)
  • Pet fee: CHF 25 per pet, per day
  • Rollaway bed fee: CHF 70.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Des Balances
  • Des Balances Lucerne
  • Hotel Des Balances
  • Hotel Des Balances Lucerne
  • Des Balances Hotel
  • Hotel Balances Lucerne
  • Hotel Balances
  • Balances Lucerne
  • Des Balances Hotel
  • Des Balances Lucerne
  • Hotel Des Balances Hotel
  • Hotel Des Balances Lucerne
  • Hotel Des Balances Hotel Lucerne

You should know

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.