We had an absolutely lovely experience at the Salwey Arms this week. The hotel was spotlessly clean, the food was excellent and the service throughout our stay was warm and welcoming. A special mention to the owners, Ben and Jack, who went above and beyond to make us feel at home. Ben even took the time to have a personal chat with us - a genuinely kind and engaging gesture that made our visit feel even more special.
We wouldn't hesitate to recommend The Salwey Arms to others, and are already looking forward to returning. A real gem!
We didnt actually stay stay at the hotel but paid for friends to stay and had dinner with them on the evening. Our frends found the room ok but they didn't rave about it.
The meal was ok but we did have a very long wait, over an hour, without any updates. We ordered a bottle of red wine which came as an opened bottle with some removed.
How can somone serve a bottle wine and not notice its opened and not full. They did replace it but the apology lacked conviction.
All in all everthing was okish but not special.
Breakfast was included in the price, but they had an early start and breakfast didnt start until 7.30. We did ask if they could provide a takeaway breakfast but this apparently wasnt possible. Disappointing. Surely they could have prepared this on the evening ready for them next morning. Are our friends the only people who need an early start?
There was also some confusion on how they.were going to be able to exit the building. Again there did not seem to be a policy, procedure for such events.
We expected better for the price.
venue is located on a cross roads of the A49 between Ludlow and Leominster which is a fairly busy junction at many times of day & night.
Also located next to a 24hour Asda service station and travel lodge which created vehicle move movements at all times of day & night.
We ate in the Salway hotel each night in addition to Breakfast and found the food & service helpful and attentive and the room adequate for our needs.
We had been to the hotel previously and found it suitable to our needs.
An excellent experience, the room was quiet and the windows opened fully to let in fresh air on a warm evening
The staff were welcoming and friendly. The food was delicious including the generous cooked breakfast that was included in the charge for the stay. I would happily use Salwey Arms again.
All good, the only let down was no internet, and as a working stay , no work could be done, But that was the only down side. My evening meal and breakfast were excellent.
We were in the smallest room, Tern; the only one available out of the 5 rooms at the property when we booked. No issue with that at all however it felt like it had been overlooked and was given the least attention. The single glazed sash window frames were dirty and dusty, especially in the shower room. There were cobwebs around the ceiling and the carpet was badly stained. It wasnât possible to put make up on or dry hair in front of a mirror due to the way the furniture and plugs were positioned. Upon arrival , it was unseasonably cold and the heating in our room and shower room wasnât working. A plumber was called out the following day but our bathroom was unpleasantly cold, with no means to warm or dry towels. Extra ones were provided but overall it didnât make for a comfortable stay. When we checked out we asked for a reduction on the room rate as nothing had been taken off to reflect the issues weâd encountered. We were told that Expedia still hadnât paid the hotel for our room (not sure how this had anything to do with us); and we received a small reduction. All of the staff, apart from the woman who served breakfast on our final morning and checked us out, were friendly and helpful. The bed was comfortable and the plumbing problem was fixed eventually but it impacted upon the first evening and first day of our stay. An apology at checkout would have gone a long way but we were made to feel like we were being unreasonable.
For our one night stay there is nothing that wasn't good about this property. The staff were kind and helpfull. The location was perfect for our visit to Ludlow Castle and town. Would definitely recommend.
Lovely place, rooms and public spaces immaculate. Dinner and breakfast were great. The only thing that was a bit disappointing was the view from our room, we were looking out onto the kitchen roof, complete with ventilation ducts, didnât spoil out stay but some screening would have been nice. We had a nice stay and the staff were lovely.
Great accomodation, staff were excellent. Food was really good plenty of options. Only complaint was the road noise in the room as no double glazing and lots of heavy traffic going past..
This old coaching inn has been well revamped, service is first class. The food was excellent with good response to individual needs. Although pricey the rooms were up to a high standard.
The roll top bath, with no screen, was a triumph of design over functionality. There was nowhere to put the soap! Having a shower without flooding the floor was tricky.
The Chef produced first class dishes on every occasion.
Excellent staff. Room was comfortable and spotlessly clean. Bathroom had underfloor heating. Bathroom had a bit of a damp smell but wasnât a problem. Breakfast was delicious.
Very pleasant friendly people, plenty of free parking. A real up to date clean bar, a comfy relaxing atmosphere. The room was clean and all upto date,again very comfy and we both had a good nights sleep. We had an evening meal snd breakfast, and it was beautiful, well presented , well proportional and very very tasty. A big thank you to all, i made our stay very enjoyable.
Very convenient location. Hot water pipes under our floor kept the room too warm so we turned radiators off. Couldnât open windows as 24hour petrol station one side and an industrial unit the other. Shaggy rugs on top of the carpet were unnecessary and must be impossible to keep clean with multiple use from other visitors. Drinks expensive and dinner overpriced. Breakfast was amazing and beautifully presented.
Lovely place with fantastic staff. Located near a busy junction so was a bit noisy but nothing major. A bit out of town and we struggled to get a taxi but the staff managed to get us one in the end. Great breakfast.