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Aparthotel

Lanai Riverside Apartments

4.5 star property

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Photo gallery for Lanai Riverside Apartments

Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Front of property
Apartment, 3 Bedrooms | 1 bedroom, individually decorated, individually furnished
Apartment, 3 Bedrooms | Private kitchen | Full-sized fridge, microwave, stovetop, dishwasher

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Kitchen
  • Washing machine
  • Dryer
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
20 River Street, Mackay, QLD, 4740
  • Place, Bluewater Lagoon
    ‪2 min walk‬
  • Place, Caneland Central
    ‪2 min walk‬
  • Place, Mackay Enertainment and Convention Centre
    ‪10 min walk‬
  • Airport, Mackay, QLD (MKY)
    ‪9 min drive‬

Room options

View all photos for Apartment, 1 Bedroom

48-inch LCD TV with digital channels, TV

Apartment, 1 Bedroom

  • 97 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | 1 bedroom, individually decorated, individually furnished

Apartment, 2 Bedrooms

  • 120 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Apartment, 3 Bedrooms

Apartment, 3 Bedrooms | 1 bedroom, individually decorated, individually furnished

Apartment, 3 Bedrooms

  • 158 sq m
  • 3 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

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About this property

Lanai Riverside Apartments

An outdoor pool, a restaurant and a fitness centre are available at this smoke-free aparthotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a sauna, a conference centre and conference space. Each apartment provides a kitchen with a fridge, a stovetop, a microwave and a dishwasher. For a bit of entertainment, an LCD TV comes with digital channels, and guests can also appreciate conveniences, such as a washer/dryer and a dining area. Housekeeping is available on request.
Lanai Riverside Apartments offers 36 accommodations, which are accessible via exterior corridors and feature washers/dryers and coffee/tea makers. Rooms open to furnished balconies. This individually decorated and furnished accommodation has separate sitting areas. Accommodation at this 4.5-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include complimentary toiletries and hairdryers.

This Mackay aparthotel provides complimentary wireless Internet access. 48-inch LCD televisions come with digital channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on request.

Recreational amenities at the aparthotel include an outdoor pool, a sauna and a fitness centre.

Children aged under 10 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Lanai Riverside Apartments. During your stay, you'll be connected to a shopping centre and just a quick walk from Bluewater Lagoon. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool. Built in 2009, this luxury aparthotel has 36 apartments over 11 floors. Each apartment offers free WiFi and a kitchen.
  • Each apartment offers a kitchen, a washer/dryer and a furnished balcony
  • Free WiFi
  • Free self-parking and extended parking
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym and a sauna
  • Steps from Bluewater Lagoon and 4 minutes on foot from Caneland Central
There's a restaurant on site. WiFi is free in public spaces. Lanai Riverside Apartments offers its guests an outdoor pool, a sauna, and a fitness centre. Event space at this aparthotel measures 172 square feet (16 square metres) and includes a conference centre. A terrace, barbecue grills, and tour/ticket assistance are also featured at the luxury Lanai Riverside Apartments. Free self parking is available.

This 4.5-star Mackay aparthotel is smoke free.

Tropical Phoenix Garden – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Marque Bar & Grill – This restaurant serves breakfast, lunch and dinner. Open daily.
Lets Do Greek – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Beach

  • Beach towels

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas
  • Sauna

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking
  • Free extended parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Family friendly

  • Cot: AUD 15 per night

Restaurants on site

  • Lets Do Greek
  • Marque Bar & Grill
  • Tropical Phoenix Garden

Kitchen

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Toaster

Dining

  • A restaurant
  • Room service (limited hours)

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • 48-inch LCD TV with digital channels

Outdoor areas

  • Barbecue grill
  • Furnished balcony
  • Garden
  • Picnic area
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Conference centre (172 square foot of space)
  • Laptop workspace
  • Meeting room

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Smoke-free property

Services and conveniences

  • Guidebooks
  • Housekeeping (on request) (for a fee)
  • Iron/ironing board
  • Local maps
  • Luggage storage
  • Restaurant dining guides
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • Connected to a shopping centre
  • In a business district
  • In a shopping district
  • In the city centre
  • Near the airport
  • On the boardwalk/promenade
  • On the riverwalk
  • On the waterfront

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 11 floors
  • 36 units
  • Access via exterior corridors
  • Banquet hall
  • Built in 2009
  • Garden
  • Housekeeping (on request)
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 6:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: AUD 50
Express check-out available

Special check-in instructions

The property charges 2.2 per cent for credit card payments
The front desk is open Monday - Friday (8:00 AM - 6:00 PM) and Saturday - Sunday (10:00 AM - 4:00 PM)
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, lockbox

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for AUD 15.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: AUD 50 (subject to availability)
  • Housekeeping fee: AUD 100 per stay; may vary based on unit size
  • Crib (infant bed) fee: AUD 15.0 per night
  • Credit card charges are subject to a surcharge of 2.2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
This property's front desk is open during the following times:
  • Monday - Friday: 8:00 AM - 6:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Lanai Riverside Apartments Mackay
Lanai Riverside Apartments
Lanai Riverside Mackay
Lanai Riverside
Lanai Riverside Apartments Mackay
Lanai Riverside Apartments Aparthotel
Lanai Riverside Apartments Aparthotel Mackay

Lanai Riverside Apartments Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 271 out of 451 reviews
Rating 8 - Good. 120 out of 451 reviews
Rating 6 - Okay. 31 out of 451 reviews
Rating 4 - Poor. 22 out of 451 reviews
Rating 2 - Terrible. 7 out of 451 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Nigel

Liked: Cleanliness, amenities, property conditions & facilities, communication
A good stay very convenient.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Derek

Liked: Cleanliness, amenities, property conditions & facilities, communication
2nd stay there and a great spot, room was not directly in the afternoon sun, so the room is not so boiling hot that the AC couldn’t cope,unlike the last place we stayed at across the road starting with an O, on our last visit to MacKay.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Therese

Liked: Cleanliness, amenities, property conditions & facilities, communication
The location is great and the staff were very friendly.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Veronica

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location and accommodation
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

meghan

Liked: Cleanliness, amenities, property conditions & facilities
Amazing as usual we always stay here when we are in Mackay.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Kathleen

Liked: Cleanliness, amenities, property conditions & facilities, communication
A wonderful place to stay
Stayed 2 nights in Sep 2023
Verified

8/10 Good

Jillian

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very happy with our overnight stay.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Kathleen

Liked: Cleanliness, property conditions & facilities, communication
We loved our stay. Will always stay again. Close to everything you need. All within walking distance.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication

Best place

Love staying here, so clean, comfortable close to town, river views.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Jeremy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Rooms were bigger and better then expected and pool area was excellent
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Pasindu

The property was great , with awesome views, check in was easy and i would stay again
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Wiillem

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great property!!
Stayed 5 nights in Sep 2023
Verified

8/10 Good

Gai

Liked: Cleanliness, amenities, property conditions & facilities, communication
Liked the location of property.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, amenities, property conditions & facilities, communication
The apartment was perfect and so were the views of the river. Will definitely stay here again. Loved every minute of my stay
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Jane

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location, beautiful apartment - booked at the last minute, and very glad we did!!
Stayed 1 night in Jul 2023
Verified

8/10 Good

Geoff

Liked: Cleanliness, room comfort, communication
Great location, beautiful view from balcony
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort

Quiet, spacious stay

Clean, quiet, and the room was better than expected. No issues at check-out, and staff were polite throughout.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Leanne

Liked: Cleanliness, amenities, property conditions & facilities, communication
Apartment was very large , has everything you need , views are great and the shopping centre is no more than a 5 minute walk. Would stay again.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

darren

Liked: Cleanliness, room comfort, communication

Great place

Beautiful
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice and spacious rooms
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, amenities, property conditions & facilities, communication
This is not the first time I have stayed here and as always it was a great stay
Stayed 2 nights in May 2023
Verified

10/10 Excellent

Mrs R

Liked: Cleanliness, amenities, property conditions & facilities
Really clean apartment with all the facilities you need.
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent choice for us as a family of four- a highlight of our drive from Brisbane to Cairns.
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Gavin

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities, communication
Lovely property. Very friendly staff.