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Sun Plaza Motel Mackay

3.0 star property

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Photo gallery for Sun Plaza Motel Mackay

View from property
Free WiFi, bed sheets
Interior entrance
Property amenity
Front of property

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Room service

Explore the area

View in a map
35 Nebo Road, West Mackay, QLD, 4740
  • Place, Caneland Central
    ‪15 min walk‬
  • Place, Mackay Base Hospital
    ‪4 min drive‬
  • Place, Harrup Park
    ‪7 min drive‬
  • Airport, Mackay, QLD (MKY)
    ‪9 min drive‬

Room options

View all photos for Family Double or Twin Room

Free WiFi, bed sheets

Family Double or Twin Room

8.0 out of 10
Very good
(4 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Room

Free WiFi, bed sheets

Standard Room

8.6 out of 10
Excellent
(13 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Free WiFi, bed sheets

Family Room

8.0 out of 10
Very good
(3 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Twin Room

Free WiFi, bed sheets

Twin Room

8.6 out of 10
Excellent
(4 reviews)
  • 29 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Large Family Room

Free WiFi, bed sheets

Large Family Room

8.0 out of 10
Very good
(2 reviews)
  • 29 sq m
  • Sleeps 5
  • 1 Queen Bed and 3 Single Beds

View all photos for Standard Studio Suite, 1 Double Bed

Free WiFi, bed sheets

Standard Studio Suite, 1 Double Bed

7.8 out of 10
Good
(11 reviews)
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Free WiFi, bed sheets

Double Room

8.6 out of 10
Excellent
(25 reviews)
  • City view
  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Sun Plaza Motel Mackay

This smoke-free motel features an outdoor pool, a children's pool and laundry facilities. Free WiFi in public areas and free self parking are also provided. Other amenities include tour/ticket assistance and barbecues.
Sun Plaza Motel Mackay offers 32 air-conditioned accommodations with coffee/tea makers and free toiletries. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower.

This Mackay motel provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site.
Our customers tell us that they can't get enough of the helpful staff at Sun Plaza Motel Mackay. During your stay, you'll be within walking distance of Jubilee Park. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance
  • Guests have great things to say about the value of their stay and the helpful staff
  • Just a 2-minute drive from Mackay Regional Botanic Gardens and a few minutes from Pioneer Valley
Sun Plaza Motel Mackay offers its guests an outdoor pool and a children's pool. Public spaces have free WiFi. Barbecue grills, tour/ticket assistance, and laundry facilities are also featured at Sun Plaza Motel Mackay. Self parking is free.

This 3-star Mackay motel is smoke free.

Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Limited on-site self parking
  • Onsite parking options include a carport

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Refrigerator
  • Room service
  • Toaster

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: noon; check-in end time: 6:30 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee: AUD 12 for check-in between 7:30 PM and 11:30 PM
Minimum check-in age - 21

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 8 AM - 6 PM
Front desk staffed during limited hours
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between 22 June and 4 July.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 75.00 per stay
  • A damage deposit of AUD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-in fee: AUD 12 for check-in between 7:30 PM and 11:30 PM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 8 AM - 6 PM.
Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Property is also known as

Sun Plaza Motel Mackay
Sun Plaza Motel
Sun Plaza Mackay
Sun Plaza Motel Mackay Motel
Sun Plaza Motel Mackay West Mackay
Sun Plaza Motel Mackay Motel West Mackay

Sun Plaza Motel Mackay Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 126 out of 407 reviews
Rating 8 - Good. 147 out of 407 reviews
Rating 6 - Okay. 78 out of 407 reviews
Rating 4 - Poor. 29 out of 407 reviews
Rating 2 - Terrible. 27 out of 407 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Lars

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff, were rude and obnoxious, and very pushy, it was like being interigated by militry police...the motel needs to be renovated and pension off the management...
Stayed 1 night in Dec 2025

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are the nicest people you will ever meet. Always accommodating should any issues arise. Parking is adequate and the rooms are clean and comfortable. The pool is lovely and refreshing.
Stayed 1 night in Oct 2025

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a nice reasonable place to stay a night or two i always stay here when visiting Mackay which is often
Stayed 2 nights in Dec 2025

8/10 Good

Philip

Stayed 1 night in Dec 2025

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Great stay nice and neat room.
Stayed 3 nights in Nov 2025

8/10 Good

Geoff

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable room. Courteous staff. good amenities. Postage stamp sized TV.
Stayed 1 night in Nov 2025

6/10 Okay

Donna

Travelled with family
Room smelt mouldy upon opening, did minimise once turned a/c on. no ceiling fan as advertised. No spare toilet roll. Bed comfy, shower pressure n hot water good. Awesome under cover parking
Stayed 1 night in Nov 2025

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained
Stayed 1 night in Nov 2025

8/10 Good

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are always clean and tidy, the receptionist/s are the nicest people you will meet, always go above and beyond to make sure your stay is wonderful. Ample parking, comfy beds, hot showers.
Stayed 1 night in Nov 2025

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Clean quiet room. Receptionist was fantastic
Stayed 1 night in Oct 2025

2/10 Terrible

Lee-Anne

Stayed 1 night in Oct 2025

8/10 Good

Glenn

Liked: Cleanliness, staff & service
Liked my stay no worries
Stayed 2 nights in Oct 2025

2/10 Terrible

Kascie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms are filthy and infested with roaches. Staff go into ur room as soon as u leave and look through your things. It’s gross. Caught them out twice
Stayed 4 nights in Oct 2025

6/10 Okay

Jaime

Stayed 1 night in Oct 2025

8/10 Good

Simone

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here 3 years and was happy to come back and stay again
Stayed 1 night in Sep 2025

10/10 Excellent

shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 3 nights in Sep 2025

8/10 Good

Mark, St Adolphe d'Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to botanical gardens so it was nice to run.
Stayed 1 night in Sep 2025

6/10 Okay

Charles

Stayed 2 nights in Sep 2025

10/10 Excellent

Thomas

Great service
Stayed 1 night in Sep 2025

2/10 Terrible

Robyn

Stayed 1 night in Sep 2025

10/10 Excellent

Sukhchain singh

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and safe
Stayed 1 night in Aug 2025

4/10 Poor

Lesley

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Paid above listed rate no service to room in 4 days linen tired
Stayed 4 nights in Aug 2025

6/10 Okay

Jennifer

I was asked for my drivers licence which staff member then went over to photocopy. I was given it back straight away when I demanded it before she copied it. It is illegal to photocopy a person’s licence. I asked another couple who were staying there re this & they had not been asked for their licence. I had booked only for myself. There was no mention or note in room of an internet password but I didn’t ask either so there may have been access.
Stayed 1 night in Aug 2025

10/10 Excellent

Michaeline

Travelled with family
Liked: Cleanliness, staff & service
The property was close to fast food outlets. Bridge road has eateries down the opposite side of the motel. Hostess was friendly and supportive. The room was quiet and there was no noise from the road.
Stayed 1 night in Jul 2025

6/10 Okay

Ryan, Moranbah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Everything was ok. Bathroom door couldn’t close and there was no bin in one of our rooms
Stayed 1 night in Jul 2025