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H10 Puerta de Alcalá 4* Sup

Property class: 4

Choose dates to view prices

Photo gallery for H10 Puerta de Alcalá 4* Sup

A balcony with a breakfast setup including croissants, juice, and a glass of water, overlooking a cityscape at sunset.
A restaurant with a view of a cityscape at night, featuring tables set with wine glasses and plates, and modern chairs.
A beach with clear turquoise water and a sandy shore. There are several umbrella-like structures along the beach.
A rooftop pool area with lounge chairs and a city view.
A hotel room with a balcony, wicker furniture, a white sink, and a view of the cityscape at sunset.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Business services
  • Bar

Explore the area

View in a map
Alcala, 66, Madrid, Madrid, 28009
  • Place, Calle de Alcalá
    ‪1 min walk‬
  • Place, El Retiro Park
    ‪2 min walk‬
  • Place, Plaza de Cibeles
    ‪14 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

Room options

View all photos for Classic Room

A modern hotel room with a large bed, a green bench, a wooden headboard, a nightstand, and a wall-mounted TV.

Classic Room

9.2 out of 10
Wonderful
(54 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Classic Room

A hotel room with a large bed, a desk with a laptop, a nightstand with a lamp, and a window with curtains.

Classic Room

7.8 out of 10
Good
(7 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for City Room, City View

A modern hotel room with two beds, a desk with two chairs, a TV, and framed artwork on the wall.

City Room, City View

9.4 out of 10
Exceptional
(44 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for City Room, City View

A hotel room with a large bed, a bedside table, a small table with a chair, a window with curtains, and a TV mounted on the wall.

City Room, City View

9.4 out of 10
Exceptional
(9 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room

A modern hotel room with a large bed, a sofa, a flat-screen TV, and a wall-mounted lamp.

Superior Room

9.2 out of 10
Wonderful
(12 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Classic Room, Terrace

A hotel room with a bed, a bedside table, a lamp, a framed picture, and a window with a city view at sunset.

Classic Room, Terrace

8.0 out of 10
Very good
(4 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room

A hotel room with a large bed, a sofa, a desk with a flat-screen TV, and a wall-mounted TV.

Deluxe Room

9.2 out of 10
Wonderful
(10 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed OR 1 Single Bed
  • Free Wi-Fi

View all photos for Essential Single

A hotel room with a large bed, a chair, a small table, and a window with curtains.

Essential Single

7.6 out of 10
Good
(5 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Room

A hotel room with a large bed, a sofa, a desk with a flat-screen TV, and a wall-mounted TV.

Deluxe Room

10.0 out of 10
Exceptional
(3 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Superior Room (2 adults + 1 child)

A modern hotel room with a large bed, bedside tables, a desk, and a green armchair.

Superior Room (2 adults + 1 child)

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Essential Double

A hotel room with a large bed, a chair, a small table, and a window with curtains.

Essential Double

8.8 out of 10
Excellent
(15 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room, Terrace, City View

A neatly arranged hotel room with a large bed, a desk with a lamp, and a wall-mounted TV.

Deluxe Room, Terrace, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room

A hotel room with a large bed, a sofa, a desk with a flat-screen TV, and a wall-mounted TV.

Deluxe Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Large Single Sofa Bed OR 2 Single Beds and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Room

A hotel room with a large bed, a sofa, a desk with a flat-screen TV, and a wall-mounted TV.

Deluxe Room

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Single Sofa Bed OR 2 Single Beds
  • Free Wi-Fi

Room

  • Sleeps 10
  • Free Wi-Fi

Room

  • Sleeps 8
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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About this property

H10 Puerta de Alcalá 4* Sup

A restaurant, a bar/lounge and a poolside bar are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a snack bar/deli, a 24-hour business centre and a conference centre are on-site.
H10 Puerta de Alcalá 4* Sup offers 138 accommodations with minibars and a safe. Each accommodation is individually furnished. Beds feature down duvets. A pillow menu is available. 42-inch flat-screen televisions come with digital channels.

Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, complimentary toiletries and hairdryers. This Madrid hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at H10 Puerta de Alcalá 4* Sup. During your stay, you're just a quick walk from El Retiro Park. Free WiFi in public areas, a free manager's reception and a restaurant are available.
  • Free WiFi
  • Enjoy international cuisine while dining at Alcala Restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the location
  • Just a 3-minute walk from El Retiro Park and 9 minutes on foot from Puerta de Alcalá
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 1076 square feet (100 square metres) and includes a conference centre. A seasonal outdoor pool, a terrace, and multilingual staff are also featured at H10 Puerta de Alcalá 4* Sup.

This 4-star Madrid hotel is smoke free.

The hotel hosts a free manager's reception daily.
H10 Puerta de Alcalá 4* Sup has a restaurant serving breakfast only.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: EUR 25 for adults and EUR 11 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Alcala Restaurant

Things to do

  • Seasonal outdoor pool
  • Stereo

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (1,076 square foot of space)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Living plant wall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Cleaning products are eco-friendly
  • Individual furnishings
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The property’s pool will be closed occasionally due to private events on the terrace.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 15 October to 16 May:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 11 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses some solar energy
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Pool access available from 10:00 AM to 7:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

NH Alcalá
H10 Puerta de Alcalá Hotel
NH Alcalá Madrid
NH Puerta Alcalá Hotel Madrid
NH Puerta Alcalá Hotel
NH Puerta Alcalá Madrid
NH Puerta Alcalá
Nh Alcala Hotel Madrid
H10 Puerta Alcalá Hotel Madrid
H10 Puerta Alcalá Hotel
H10 Puerta Alcalá Madrid
H10 Puerta Alcalá
H10 Puerta de Alcalá Madrid
H10 Puerta de Alcalá Hotel Madrid

H10 Puerta de Alcalá 4* Sup Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 756 out of 1013 reviews
Rating 8 - Good. 178 out of 1013 reviews
Rating 6 - Okay. 46 out of 1013 reviews
Rating 4 - Poor. 14 out of 1013 reviews
Rating 2 - Terrible. 19 out of 1013 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

VERONICA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Madrid and nice rooftop hotel
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Ghayth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, close to park, nice roof top, helpful staff,
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I loved my stay
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds, staff excellent, roof top bar fantastic.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Catia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location and an amazing roof top bar
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, so easy to walk to many places. Would definitely love to come back.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, amenities
Room was lovely, location is great.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect, close to everything. The staff is always helpful, the rooms are well appointed, the rooftop is super cool and the food is good
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another wonderful stay. Excellent location next to the park. So helpful with any questions and very clean.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a great part of Madrid, close to the Retiro, lots of restaurants and shops
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Amr Ahmed

Modern and chill
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Location was great. Easy to walk to other historical places. Great, helpful staff.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Tiffany

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel with lovely spaces.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Brenda Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Will book again. Patio and staff awesome!!!!
Hubby in Madrid at H10 having fun!!!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room and staff was helpful. Great location to see Madrid, shop and dine!
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about H10 Puerta de Alcalá! The building, the atmosphere, my room, the view, and the service. I would definitely stay there the next time I visit Madrid.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Carolyn

Liked: Cleanliness, amenities, property conditions & facilities
Clean, great location, friendly and helpful staff
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop itself was worth the stay but the front desk was very helpful, the breakfast and restaurant staff excellent, and the rooms clean, quiet, and comfortable. The only knock was construction noise and mess on the lower floors.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Andres

Liked: Cleanliness, property conditions & facilities
Clean room, the bar is excellent and the staff amazing!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never disappoints
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay...and staff is super friendly.
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Ivette

Liked: Cleanliness, staff & service, amenities
The floor in my room was very loud! Close to the elevators and the construction 🚧 or remodeling that they were doing. The rooftop is great!
Stayed 2 nights in Apr 2026