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HA San Mateo Suites

3.0 star property

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Photo gallery for HA San Mateo Suites

Front of property
Lobby sitting area
Minibar, desk, free WiFi, bed sheets
Property entrance
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
21 Calle de San Mateo, Planta 2, Madrid, Madrid, 28004
  • Place, Plaza de España - Princesa
    ‪10 min walk‬
  • Place, Gran Via
    ‪10 min walk‬
  • Place, Puerta del Sol
    ‪16 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪21 min drive‬

Room options

View all photos for Double Room

Minibar, desk, free WiFi, bed sheets

Double Room

7.8 out of 10
Good
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Minibar, desk, free WiFi, bed sheets

Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Single Room

Minibar, desk, free WiFi, bed sheets

Single Room

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Large Single Bed

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About this property

HA San Mateo Suites

This smoke-free hotel features free Wi-Fi in public areas. Housekeeping is available on request.
HA San Mateo Suites offers 18 air-conditioned accommodations with minibars and espresso makers. Smart televisions are featured in guestrooms.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is provided on request.

Our customers tell us that they can't get enough of the helpful staff at HA San Mateo Suites. During your stay, you're just a quick walk from Plaza de Chueca. Enjoy features like free WiFi in public areas and breakfast (surcharge).
  • Free Wi-Fi (speed: 25+ Mbps)
  • Full breakfast served weekends for a fee
  • Amenities include locker space and a lift
  • Within a 15-minute walk of Gran Via and Puerta de Alcalá
HA San Mateo Suites offers its guests a lift. Public spaces have free WiFi.

This 3-star Madrid hotel is smoke free.

For a fee, guests can enjoy a full breakfast on weekends from 9:00 AM and 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Weekend full breakfast available 9:00 AM to 11:00 AM for a fee: EUR 15 for adults and EUR 15 for children

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Lockers

Guest services

  • Housekeeping on request

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Smart TV

Food and drink

  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately EUR 15 for adults and from EUR 15 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
The front desk at this property is open daily from 9:00 AM - 6:00 PM.
Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Madrid Suites San Mateo Hostal
Suites San Mateo Hostal
Madrid Suites San Mateo
HA San Mateo Suites Hotel
HA San Mateo Suites Madrid
HA San Mateo Suites Hotel Madrid

HA San Mateo Suites Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 69 out of 211 reviews
Rating 8 - Good. 87 out of 211 reviews
Rating 6 - Okay. 30 out of 211 reviews
Rating 4 - Poor. 15 out of 211 reviews
Rating 2 - Terrible. 10 out of 211 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Lisa, Mount Pleasant

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location is amazing! Room was clean and staff were nice. The room was a bit small er than expected but this is likely due to the fantastic location.
Stayed 2 nights in Oct 2025

4/10 Poor

Nicole

Liked: Cleanliness
Disliked: Staff & service

Misleading but clean

Photos on website are misleading; there are no kitchen facilities anywhere on premises; not even a way to boil water for tea or coffee. Additionally, the link to enter the hotel didn’t work for me when I arrived on a Sunday evening and would have been locked out if someone else hadn’t left the building while I was standing outside. As it was, I couldn’t leave to get dinner and I never received ANY reply from the management to my texts or attempts to call when I reported that I was locked out of the hotel.
Stayed 5 nights in Oct 2025

6/10 Okay

CARLOS

Travelled with partner
Liked: Property conditions & facilities
Unique property.
Stayed 2 nights in Sep 2025

10/10 Excellent

Daniel

Stayed 1 night in Jul 2025

2/10 Terrible

John, Milano

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and fixtures were broken . The bed and pillows were stiff. The TV was placed above the door. Another guest tried to break into my room at 2 AM. It was the worst hotel I’ve ever visited.
Stayed 3 nights in Jul 2025

6/10 Okay

Noa

Liked: Cleanliness
Stayed 1 night in May 2025

4/10 Poor

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a pleasant stay. Room was a bit small for my liking but if you want a convenient location in the city to just sleep & shower, this place is perfect. Walls are pretty thin so don’t plan on sleeping in because you’ll most definitely be woken up by everything going on outside your door.
Stayed 2 nights in May 2025

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Rrr
Stayed 5 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

MARGARET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Great central place to stay.
Stayed 4 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was very helpful. Printed some museum tickets for us and switched our room to a street view room with a balcony. The room was large, comfy, and lovely.
Stayed 2 nights in Mar 2025

10/10 Excellent

Linette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen hotel

Buen hotel
Stayed 1 night in Feb 2025

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is clean, well located, good staff but extremely small rooms! Specially beds and bathrooms!
Stayed 3 nights in Jan 2025

6/10 Okay

Simon

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Tiny room in noisy, poor repair. Good location

Hmmmm. Calling them "suites" is a stretch. The smaller room that we initially booked was very small. It was acceptable for a younger, single person but not a couple. Luckily the toilet valve was leaking, so the cistern topped up every two minutes, which was disturbingly noisy and the shower controller was broken, so we were moved to a larger, bigger room after one night. The vaccuum device in the toilet activated every five minutes or so, but at that point we'd given up on the property. The location was very good, the linen and bed clean and the recep guy very pleasant and helpful, but we'll not be using this or any other properties of this chain again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and affordable stay, staff soo kind and helpful. definitely recommended
Stayed 2 nights in Dec 2024

10/10 Excellent

Jaime

Just great

Was great and the people very friendly.
Stayed 4 nights in Nov 2024

10/10 Excellent

leymir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is really clean, staff is friendly and it’s super close to La gran via!
Stayed 1 night in Nov 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 3 nights in Nov 2024

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Jake

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

glo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can walk to Gran Via and touristic areas
Stayed 3 nights in Jul 2024

6/10 Okay

Luiggi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed there for 3 nights as a solo traveler. Location was convenient to the metro and walkable to most areas. Didn’t interact with staff much but they were super friendly and let me check in early. Room covered all your basic necessities and I appreciated the A/C and fast wifi. Keep in mind bathroom is private but no separate partition with room (didn’t mind as a solo traveler). Shower had a really great water pressure. Walls are a bit thin, where you can hear normal sounds from other guests (if you are a light sleeper, bring ear plugs). Overall it was a good place.
Stayed 3 nights in Aug 2024

10/10 Excellent

Philmon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You honestly cant get a better hotel in Madrid for the price that you're paying! Youre literally in the heart of Madrid. With that being said, most of the tourist attractions are walking distance. As far as the hotel room, it had a Comfortable bed, strong A/C (definitely a must if you're visiting during the summer), decent sized restroom with a great shower. This is the first place I would try to book if I come back to Madrid.
Stayed 7 nights in Jul 2024