"Beautiful and stylish hotel in the very centre . Stuff made every effort to make our stay most enjoyable! " More
1 May 2023 by Guest Experience Team, CoolRooms
Dear @Joanne, Thank you so much for your rating! We sincerely hope you had the best stay ever with us and that we will see you again in your future visits to Madrid! Best wishes,Sonia Yagüe - Guest Experience Manager, Palacio de Atocha by CoolRooms Manor Hotels
4 Aug 2019 by Desirée M.Villaverde (Guest Relations Director)
Dear guest: Thank you for granting us with the maximum score. We hope to serve you again soon. Kind regards, #becool #indulgeyourself @coolroomshotels
21 Feb 2019 by Desirée M.Villaverde (Guest Relations Director)
Dear guest: Thank you so much for choosing us during your most recent visit to Madrid.The comments and observations of all our guests are incredibly important to us in order to constantly improve our service.I am delighted to read that you had an excellent stay with us. We are also very happy that you noticed the central location of our house as well as our friendly and helpful staff. Thank you once again for sharing your comments, the CoolRooms family look forward to welcoming you back in the future. Kindest regards,
8 Sep 2019 by Desirée M.Villaverde (Guest Relations Director)
Cher client: Nous vous remercions fortement pour ce charmant commentaire que vous avez partagé sur Ebookers. Quel plaisir remarquable d'apprendre que nous avons pu répondre à vos besoins durant votre séjour. De lire votre satisfaction est la plus belle récompense pour nous. Soyez assuré que vos compliments seront partagés avec toute l'équipe. Nous serions ravis de vous accueillir à nouveau au sein de notre établissement. Bien cordialement,
9 May 2019 by Desirée M.Villaverde (Guest Relations Director)
Sehr geehrter Herr gast: Vielen Dank, dass Sie sich die Zeit genommen und uns eine Rückmeldung zu Ihrem letzten Aufenthalt in unserem Hotel gegeben haben. Schade, dass wir Ihren Erwartungen nicht entsprechen konnten. Ihre Zufriedenheit ist uns sehr wichtig - wir werden Ihr Feedback zur Verbesserung unseres Angebotes nutzen, damit wir unseren Gästen zukünftig einen noch angenehmeren Aufenthalt bieten können. Wir hoffen, dass wir Sie trotz des ersten Eindrucks nochmals bei uns begrüssen dürfen und wir so die Gelegenheit haben werden, Ihren Aufenthalt zu einem ganz besonderen Erlebnis zu gestalten. Freundliche Grüsse aus Madrid.
30 Apr 2019 by Desirée M.Villaverde (Guest Relations Director)
Lieber JS zunächst möchten wir uns recht herzlich für Ihren Aufenthalt im CoolRooms Atocha bedanken und dafür, dass Sie sich die Zeit genommen haben, um unser Haus zu bewerten. Es freut uns sehr, dass wir einen Teil zu einem angenehmen Aufenthalt in Madrid beitragen konnten. Besonders freuen wir uns aber natürlich, wenn unsere Gäste spüren,wie wichtig uns Ihr Wohlgefühl im Hause ist. Vielen Dank für Ihre netten Worte.Wir hoffen, Sie auch in Zukunft wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen,
27 Feb 2019 by Desirée M.Villaverde (Guest Relations Director)
Lieber gast: herzlichen Dank, dass Sie erneut zu Gast in unserem CoolRooms Atocha waren und uns im Nachgang so eine schöne Bewertung mit auf den Weg gegeben haben. Ihr positives Feedback ist auch eine große Motivation für das gesamte Team. Vielen Dank dafür! Ich hoffe, dass Sie uns bald wieder besuchen und sende,freundliche Grüße
4 Jan 2019 by Desirée M.Villaverde (Guest Relations Director)
Dear guest: thanks for granting us with the maximum score. Kind regards,
6 Jan 2019 by Desirée M.Villaverde (Guest Relations Director)
Bonjour Madame, Monsieur, Je vous présente dans un premier temps tous mes vœux en cette nouvelle année.Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées. Cordialement,
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a terrace, and tour/ticket assistance are also featured at CoolRooms Palacio de Atocha. Parking is available for a fee. This Victorian Madrid hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
CoolRooms Palacio de Atocha offers 35 air-conditioned accommodations with minibars and a safe. Memory foam beds feature down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 11:00 AM.
CoolRooms Palacio de Atocha has a restaurant on site.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an outdoor pool.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
CoolRooms Palacio de Atocha offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses geothermal energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Union Pay, Carte Blanche, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses geothermal energy, plus eco-friendly cleaning products.
For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-out is available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
