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Hotel Emperador

4.0 star property
VIP Access

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Photo gallery for Hotel Emperador

Exterior
Lobby lounge
Outdoor pool, pool loungers, lifeguards on site
Bar (on property)
Outdoor dining

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Room service
  • Housekeeping

Explore the area

View in a map
Gran Via 53, Madrid, Madrid, 28013
  • Place, Gran Via
    ‪1 min walk‬
  • Place, Puerta del Sol
    ‪10 min walk‬
  • Place, Plaza Mayor
    ‪10 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪15 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Club Room, 1 Double or 2 Single Beds

Club Room, 1 Double or 2 Single Beds | Minibar, in-room safe, desk, soundproofing

Club Room, 1 Double or 2 Single Beds

9.8 out of 10
Exceptional
(20 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Single Room (Interior)

Minibar, in-room safe, desk, soundproofing

Single Room (Interior)

8.2 out of 10
Very good
(20 reviews)
  • 9 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Habitación Club Pemium balcon

Habitación Club Pemium balcon | Minibar, in-room safe, desk, soundproofing

Habitación Club Pemium balcon

9.0 out of 10
Wonderful
(12 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Double or Twin Room

Minibar, in-room safe, desk, soundproofing

Standard Double or Twin Room

8.8 out of 10
Excellent
(150 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Triple Room

Triple Room | Minibar, in-room safe, desk, soundproofing

Triple Room

9.6 out of 10
Exceptional
(18 reviews)
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds OR 1 Single Bed

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About this property

Hotel Emperador

Hotel with a rooftop terrace, steps from Gran Via
This smoke-free hotel features an outdoor pool, a fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli and a rooftop terrace are on-site.
Hotel Emperador offers 232 accommodations with minibars and a safe. Satellite televisions are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us that they can't get enough of the breakfast at Hotel Emperador. During your stay, you're just a quick walk from Gran Via. Enjoy features like free WiFi in public areas, plus an outdoor pool and a gym.
  • Free WiFi
  • The coffee shop/cafe, poolside bar and bar/lounge offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a lifeguard on-site, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests really like the accommodation for the overall comfort and cleanliness
  • Steps from Gran Via and Plaza de España - Princesa
Hotel Emperador offers its guests an outdoor pool and a fitness centre. There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre, 11 meeting rooms, and limo/town car service. Event space at this hotel measures 2153 square feet (200 square metres) and includes a conference centre. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hotel Emperador. A complete renovation of Hotel Emperador was completed in April 2020.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Limo/town car service

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 19 for adults and EUR 19 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • Art gallery
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Conference centre (2,153 square foot of space)

Outdoors

  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Built in 1947
  • Lifeguards
  • Reception hall
  • Renovated entire property - April 2020
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 66.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 19 for adults and from EUR 19 for children
  • Rollaway bed fee: EUR 66.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Emperador
Emperador Hotel
Emperador Madrid
Hotel Emperador
Hotel Emperador Madrid
Madrid Emperador Hotel
Hotel Emperador Hotel
Hotel Emperador Madrid
Hotel Emperador Hotel Madrid

Reviews

Hotel Emperador Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 1249 out of 1771 reviews
Rating 8 - Good. 373 out of 1771 reviews
Rating 6 - Okay. 98 out of 1771 reviews
Rating 4 - Poor. 25 out of 1771 reviews
Rating 2 - Terrible. 26 out of 1771 reviews

Reviews

10/10 Excellent

Aaliyah

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Rooftop Pool & Bar was excellent! Hotel could use a renovation but overall very pleased with the location & amenities.
Stayed 2 nights in Jun 2025

10/10 Excellent

Miroslav, Beverly Hills

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 4 nights in Mar 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Only stayed 1 night. Hotel was very clean, the beds were comfortable, and the view out the window was very nice. I would recommend this hotel.
Stayed 1 night in Jun 2025

2/10 Terrible

Christian

Liked: Amenities
Disliked: Property conditions & facilities
Location is only thing good. On Gran Via and close to all. Receptionist were good, profesional and welcoming.
Stayed 2 nights in Jul 2025

10/10 Excellent

Karla

Stayed 5 nights in Jun 2025

10/10 Excellent

Taylon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The check-in process was smooth and they helped us with getting a taxi to the airport for our very early flight when we left. Overall it was a pleasant experience. The only negative would be that at certain times of the day there may be long wait times for the elevators.
Stayed 2 nights in Jul 2025

10/10 Excellent

Erin

Stayed 1 night in Jul 2025

4/10 Poor

Frensi

Travelled with partner
Disliked: Amenities, property conditions & facilities
The bathroom smells. Really old property and for the price that you pay its not worth it.
Stayed 3 nights in Jun 2025

10/10 Excellent

RAUL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mattress was uncomfortable. It does not match a great hotel such as the Emperador. Same goes for lack of light in the bathroom area. As for the rest, this hotel is a beautiful, well loccated property with an excellent staff.
Stayed 4 nights in Jun 2025

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El servicio en la terraza debe mejorar. En ocasiies mucho la espera inclusive para recibir el menú
Stayed 2 nights in Jun 2025

8/10 Good

Filip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Jerome

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are EXCELLENT. The whole lobby ambience is wonderful. Great loaction to Madrid!
Stayed 1 night in Jun 2025

10/10 Excellent

Jerome

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel with big pool and lots of space. We loved it and recommend it to families traveling with a baby too.
Stayed 4 nights in May 2025

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Dan S

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved the location, very convenient to all the places to visit in Madrid. Very friendly stuff and knowledgeable for helping a tourist with directions.
Stayed 5 nights in Jun 2025

8/10 Good

Marie

Stayed 3 nights in Jun 2025

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff, and breakfast was excellent
Stayed 1 night in Jun 2025

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central. Staff very helpful
Stayed 3 nights in Jun 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, room comfort
Superb service from check in to departure. Everyone friendly, helpful and efficient. Rooftop pool always spotless clean. Great waiting staff by pool. Good food for lunch and snacks. Superb ambiance in the evenings. Room was large, clean and perfect for us. Breakfast fine. Good choice. Always being replaced. Tables kept clean.
Stayed 2 nights in Jun 2025

10/10 Excellent

Anthony, GRAND RAPIDS

Liked: Cleanliness, amenities, property conditions & facilities
Live the terrace. Almost there
Stayed 1 night in Jun 2025

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, nice and clean rooms, good breakfast and shopping options around
Stayed 1 night in May 2025

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location, cleanliness, attention
Stayed 3 nights in Jun 2025

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two night break in Madrid

We had two nights here and was very happy with the hotel and service. Blas that served us on the terrace provided excellent service. Have booked to come again with friends in September for three nights.
Stayed 2 nights in Jun 2025

10/10 Excellent

Brenda, Vega Baja

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a great place in the middle of everything but once you got inside it was all quite
Stayed 1 night in Jun 2025