"This hotel was amazing. It is the second hotel in this chain that I have stayed in and this one lived up to my expectations. The staff were excellent. ... " More
12 Feb 2022 by Guest Experience Manager
Dear Lorena, First of all, I would like to thank you for having chosen Hospes Puerta de Alcalá ***** for your recent visit to Madrid. Nevertheless I am also concerned regarding your disappointment, and I am sorry to know that your stay was not as satisfactory as it should be. We will make it better the next time you will visit us. I am at your entire disposal to help you with anything you might need from Hospes Puerta de Alcalá*****. It will be a pleasure for me to welcome you personally in your Hotel in Madrid. Sincerely yours, Leticia Garcia Guest Experience Manager
25 Mar 2020 by Responsable des opérations
Chere cliente, Je vous remercie infiniment d'avoir pris le temps de partager votre expérience parmi nous.C'est avec plaisir que je note votre satisfaction quant aux équipements de la chambre ainsi que du service. J'espère avoir néanmoins l’opportunité de vous recevoir très bientôt. Bien à vous Responsable des opérations
7 Jan 2020 by Guest Experience Department
Dear Guest, Thank you very much for sharing your comments with us! Thank you for highlighting our staff, it is a great honor to know that we were able to exceed your expectations! We are looking forward to welcome you again in our little palace. With our best wishes, Guest Experience Department
Hospes Puerta de Alcalá, a Member of Design Hotels offers its guests a full-service spa, a steam room, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business centre and meeting rooms are available. Event space at this hotel measures 1830 square feet (170 square metres) and includes conference space. A library, a terrace, and multilingual staff are also featured at the luxury Hospes Puerta de Alcalá, a Member of Design Hotels. A shuttle from the hotel to the airport (available 24 hours) and an area shuttle are available for a fee. For a fee, parking is available. This 5-star Madrid hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Valet parking (surcharge)
Hospes Puerta de Alcalá, a Member of Design Hotels offers 42 accommodations with minibars and laptop-compatible safes. Beds feature down duvets and premium bedding. Plasma televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and designer toiletries. This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily.
Independencia – This restaurant specialises in Spanish cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
24-hour room service is available.
Recreational amenities at the hotel include a steam room and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has 3 treatment rooms, including rooms for couples. Services include sports massages, Thai massages, facials and body wraps. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic. The spa is open daily.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Hospes Puerta de Alcalá, a Member of Design Hotels offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
