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Hotel Regina

4.0 star property
VIP Access

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Photo gallery for Hotel Regina

Suite Exterior (Aduana) | Hypo-allergenic bedding, down duvets, Select Comfort beds, minibar
Property video
Junior Suite (Alcalá) | Bathroom | Designer toiletries, hair dryer, bidet, towels
Gym
Luxury Penthouse, Hot Tub (Terrace) | Hypo-allergenic bedding, down duvets, Select Comfort beds, minibar

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar

Explore the area

View in a map
Alcala 19, Madrid, Madrid, 28014
  • Place, Gran Via
    ‪2 min walk‬
  • Place, Puerta del Sol
    ‪3 min walk‬
  • Place, Plaza Mayor
    ‪11 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪21 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Double Room (Interior)

Hypo-allergenic bedding, down duvets, Select Comfort beds, minibar

Superior Double Room (Interior)

9.4 out of 10
Exceptional
(67 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Large Single Beds OR 1 Queen Bed

View all photos for Junior Suite (Interior)

Junior Suite (Interior) | Hypo-allergenic bedding, down duvets, Select Comfort beds, minibar

Junior Suite (Interior)

10.0 out of 10
Exceptional
(21 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Large Single Sofa Bed

View all photos for Junior Suite (Alcalá)

Junior Suite (Alcalá) | Hypo-allergenic bedding, down duvets, Select Comfort beds, minibar

Junior Suite (Alcalá)

9.6 out of 10
Exceptional
(13 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Large Single Sofa Beds

View all photos for Deluxe Room (Alcalá)

Deluxe Room (Alcalá) | Hypo-allergenic bedding, down duvets, Select Comfort beds, minibar

Deluxe Room (Alcalá)

9.6 out of 10
Exceptional
(27 reviews)
  • City view
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Penthouse, Terrace

Hypo-allergenic bedding, down duvets, Select Comfort beds, minibar

Penthouse, Terrace

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Penthouse, Hot Tub (Terrace)

Penthouse, Hot Tub (Terrace) | Hypo-allergenic bedding, down duvets, Select Comfort beds, minibar

Penthouse, Hot Tub (Terrace)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Penthouse, Hot Tub (Terrace)

Luxury Penthouse, Hot Tub (Terrace) | Hypo-allergenic bedding, down duvets, Select Comfort beds, minibar

Luxury Penthouse, Hot Tub (Terrace)

8.0 out of 10
Very good
(1 review)
  • City view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (Aduana)

Hypo-allergenic bedding, down duvets, Select Comfort beds, minibar

Double Room (Aduana)

9.4 out of 10
Exceptional
(13 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds OR 1 Queen Bed

View all photos for Superior Double Room (Aduana)

Hypo-allergenic bedding, down duvets, Select Comfort beds, minibar

Superior Double Room (Aduana)

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds OR 1 Queen Bed

View all photos for Superior Room, 2 Bedrooms, Connecting Rooms (Interior)

Superior Room, 2 Bedrooms, Connecting Rooms (Interior) | Hypo-allergenic bedding, down duvets, Select Comfort beds, minibar

Superior Room, 2 Bedrooms, Connecting Rooms (Interior)

9.6 out of 10
Exceptional
(9 reviews)
  • 50 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Large Single Beds

View all photos for Suite Exterior (Aduana)

Suite Exterior (Aduana) | Hypo-allergenic bedding, down duvets, Select Comfort beds, minibar

Suite Exterior (Aduana)

10.0 out of 10
Exceptional
(3 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Large Single Sofa Beds

Family Suite

  • City view
  • 70 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 2 Large Single Beds and 2 Single Sofa Beds

View all photos for Single Room (Interior)

Single Room (Interior) | Hypo-allergenic bedding, down duvets, Select Comfort beds, minibar

Single Room (Interior)

9.4 out of 10
Exceptional
(74 reviews)
  • 15 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room (Interior)

Standard Double Room (Interior) | Hypo-allergenic bedding, down duvets, Select Comfort beds, minibar

Standard Double Room (Interior)

9.8 out of 10
Exceptional
(125 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Large Single Beds OR 1 Queen Bed

Similar properties

Exterior
Hotel Riu Plaza España
  • Pool
  • Free Wi-Fi
  • Restaurant
  • Gym
4.7 out of 5, Exceptional, 4,705 reviews
The price is CHF 153
includes taxes & fees
15 Mar - 16 Mar
Hotel Riu Plaza España

About this property

Hotel Regina

Along with a restaurant, this smoke-free hotel has a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a coffee shop/cafe and concierge services are on-site.
Hotel Regina offers 175 accommodations with minibars and a safe. Select Comfort beds feature down duvets. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include designer toiletries, bidets, complimentary toiletries and hairdryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hotel Regina. During your stay, you'll be connected to the convention centre and just a quick walk from Gran Via. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy Mediterranean cuisine while dining at Caramba
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the cleanliness and overall comfort
  • Just a 3-minute walk from Gran Via and 4 minutes on foot from Puerta del Sol
  • Airport and shopping centre shuttle service available for a fee
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An airport shuttle (available 24 hours) and a shopping centre shuttle are available for a fee. A 24-hour fitness centre, tour/ticket assistance, and concierge services are also featured at the business-friendly Hotel Regina. The hotel can provide limo/town car service and wedding services.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 11:00 AM and at the weekend from 7:00 AM to 11:30 AM.
Caramba – This restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (EUR 36 per day)
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Shopping centre shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; EUR 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Caramba

Things to do

  • 24-hour gym
  • Hot tub

Family friendly

  • Art supplies
  • Baby bath
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar in shower
  • Handrails in stairways (100 centimetre high)
  • Hardwood flooring in room
  • Lift (85 centimetre wide door)
  • Low-height counter and sink (75 centimetre high)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (115 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1928
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Select Comfort mattress

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 per person
  • Airport shuttle fee: EUR 75 per vehicle (return, maximum occupancy 7)
  • Nearby parking fee: EUR 36 per day(164 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Hotel Regina offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Regina Hotel Madrid
Regina Madrid
Hotel Regina Madrid
Hotel Regina Hotel
Hotel Regina Madrid
Hotel Regina Hotel Madrid

Hotel Regina Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 2003 out of 2294 reviews
Rating 8 - Good. 213 out of 2294 reviews
Rating 6 - Okay. 45 out of 2294 reviews
Rating 4 - Poor. 16 out of 2294 reviews
Rating 2 - Terrible. 17 out of 2294 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything excellent, Super Convenience location and friendly staff.
Stayed 2 nights in Dec 2025

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was excellent
Stayed 3 nights in Dec 2025

10/10 Excellent

Theresa

Liked: Cleanliness, amenities, property conditions & facilities
Great location , beautiful spaces , staff is so welcoming and helpful . Enjoyed my stay . Will definitely go back
Stayed 2 nights in Dec 2025

10/10 Excellent

Warren, Memphis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was well furnished and spotlessly clean. Breakfast buffet was delectable. Most of all, the entire staff was professional, courteous and exceedingly helpful. This hotel provides a thoroughly wonderful experience.
Stayed 2 nights in Nov 2025

8/10 Good

Carmen, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in several hotels in Madrid but Hotel Regina has always been my best place. The true sign of caring about your customers is not when things are going well, it's when issues arrive. We were placed in a room where the heating did not work. I contacted the front desk and someone was sent to try and fix it- Gonzalo. After 30 minutes or so there was no change so I had to follow up with front desk. I was initially told that I couldn't move rooms because of availability and the manager had agreed to give us a portable heater and free dinner in the adjoining restaurant. I did not agree to this for two reasons. I had just arrived from USA on a long flight and the amount of money I paid per night to stay here. The resolution had to be different. Eventually we were given the opportunity to move to an upgraded room for 1 night but told we would have to move back once the situation was fixed. It was a little annoying but I was quite alright with 2nd option. I must say that through the entire encounter, Gonzalo was amazing!! He was empathetic, forth coming and assisted us with leaving and returning to our original room. I never spoke or saw the manager. I was only being provided info through the front desk or him. I still enjoyed my stay despite the situation. Breakfast is always one of the best parts of the stay and the hotel Christmas decorations was top notch. The outside decor was a hit! Everyone took pictures in front. Overall I was OK with how things worked out. I jus
Stayed 4 nights in Nov 2025

10/10 Excellent

Mordecai

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean modern with smart room technology. The staff was outstanding. The concierge Gonzalo and the whole staff were outstanding giving excellent tour advice, restaurant advice, restaurant appointments and taxi appointments, etc The breakfast was OUTSTANDING!! Recommend to anyone and we will return soon.
Stayed 10 nights in Nov 2025

10/10 Excellent

Luis Gerardo

Stayed 3 nights in Dec 2025

10/10 Excellent

Halyna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in walking distance to the major attractions. Beautifully decorated for Christmas inside and outside. The room was clean and not too small. Delicious breakfast, one of the best ones we’ve had in the hotels when traveling. There’s a restaurant next to the hotel as well as coffee shops and shopping. Will stay again, highly recommend.
Stayed 5 nights in Nov 2025

10/10 Excellent

Meredith

Stayed 4 nights in Nov 2025

10/10 Excellent

Trent

Liked: Cleanliness, staff & service, amenities
Design, decor, friendly staff.. Gym was open and offered water and towels
Stayed 3 nights in Dec 2025

10/10 Excellent

Manizha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Stayed 1 night in Dec 2025

10/10 Excellent

Jeremiah

Stayed 2 nights in Nov 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpfull Room :SUPER CLEAN Great location A must!
Stayed 4 nights in Nov 2025

10/10 Excellent

Therese C

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful elegant, understated boutique hotel. Centrally located and yet quiet once inside the hotel. A box of candies placed on the bed during turndown service was a nice touch. Highly recommended.
Stayed 1 night in Oct 2025

10/10 Excellent

Michael, Irvine

Liked: Cleanliness, amenities, property conditions & facilities
amazing room upgrade and service
Stayed 1 night in Dec 2025

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was Greta Suite was great I love this hotel and my experience here
Stayed 3 nights in Nov 2025

10/10 Excellent

Grayston

Liked: Cleanliness, property conditions & facilities
amazing service and attention to detail
Stayed 3 nights in Nov 2025

10/10 Excellent

Jose

Stayed 1 night in Nov 2025

10/10 Excellent

Armando

Stayed 1 night in Nov 2025

10/10 Excellent

Ramiro L.

Stayed 1 night in Nov 2025

10/10 Excellent

Gregory, North Richland Hills

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, staff was helpful and amazing! It was the center of everything and most easily accessible.
Stayed 1 night in Nov 2025

8/10 Good

Carole

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Apparently I was upgraded to a superior room, which was very pleasant. I was entitled to one free gift - I believe that was a little box of sweets in this case.
Stayed 3 nights in Nov 2025

10/10 Excellent

Marianna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stat is Very friendly and helpful
Stayed 4 nights in Nov 2025

10/10 Excellent

Warren, Memphis

Travelled with family
Liked: Cleanliness, property conditions & facilities
The customer service was superb! I can recommend this hotel to anyone who wants to see Centro Madrid. The night manager Raz helped us with our bags during check in. Truly a wonderful place to stay. Looking forward to our return!
Stayed 1 night in Nov 2025

10/10 Excellent

Harwant

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved the location and everything about it. Superb options in breakfast, topclass cleanliness and amenities
Stayed 4 nights in Nov 2025