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Hyatt Centric Gran Via Madrid

5.0 star property

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Photo gallery for Hyatt Centric Gran Via Madrid

Terrace/patio
Creator video - submitted by Caligirlwholoves2travel
Suite, Terrace | View from room
Exterior
Staircase

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Gran Via 31, Madrid, Madrid, 28013
  • Place, Gran Via
    ‪1 min walk‬
  • Place, Puerta del Sol
    ‪5 min walk‬
  • Place, Plaza Mayor
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

Room options

View all photos for Room, 1 King Bed (Gran Via View)

Room, 1 King Bed (Gran Via View) | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed (Gran Via View)

9.4 out of 10
Exceptional
(22 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds

9.0 out of 10
Wonderful
(16 reviews)
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Terrace (Grand Via View)

Room, 1 King Bed, Terrace (Grand Via View) | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Terrace (Grand Via View)

10.0 out of 10
Exceptional
(7 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Premium bedding, minibar, in-room safe, desk

Executive Suite

9.6 out of 10
Exceptional
(4 reviews)
  • 60 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Grand Via View)

Junior Suite (Grand Via View) | Premium bedding, minibar, in-room safe, desk

Junior Suite (Grand Via View)

10.0 out of 10
Exceptional
(8 reviews)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Bathroom | Designer toiletries, hair dryer, towels

Room, 1 King Bed

9.2 out of 10
Wonderful
(37 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds

Room, 2 Single Beds | Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds

9.2 out of 10
Wonderful
(17 reviews)
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, Terrace

Suite, Terrace | Premium bedding, minibar, in-room safe, desk

Suite, Terrace

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, Multiple Beds

Family Suite, Multiple Beds | Premium bedding, minibar, in-room safe, desk

Family Suite, Multiple Beds

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Gran Via)

Suite (Gran Via) | Premium bedding, minibar, in-room safe, desk

Suite (Gran Via)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Fenix)

Suite (Fenix) | Premium bedding, minibar, in-room safe, desk

Suite (Fenix)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for King Terrace Gran Via View

Premium bedding, minibar, in-room safe, desk

King Terrace Gran Via View

  • Sleeps 2

View all photos for Junior Suite Non smoking

Premium bedding, minibar, in-room safe, desk

Junior Suite Non smoking

  • Sleeps 2

View all photos for Double Room With Two Double Beds

Premium bedding, minibar, in-room safe, desk

Double Room With Two Double Beds

  • Sleeps 2

View all photos for Executive Suite Non smoking

Premium bedding, minibar, in-room safe, desk

Executive Suite Non smoking

  • Sleeps 3

View all photos for Terrace Suite Non smoking

Premium bedding, minibar, in-room safe, desk

Terrace Suite Non smoking

  • Sleeps 2

View all photos for Twin Room Non smoking

Premium bedding, minibar, in-room safe, desk

Twin Room Non smoking

  • Sleeps 2

View all photos for King Room with Gran Via View Non smoking

Premium bedding, minibar, in-room safe, desk

King Room with Gran Via View Non smoking

  • Sleeps 2

View all photos for King Room with Balcony

Premium bedding, minibar, in-room safe, desk

King Room with Balcony

  • Sleeps 2

View all photos for One King Bed

Premium bedding, minibar, in-room safe, desk

One King Bed

  • Sleeps 2

View all photos for Family Room

Premium bedding, minibar, in-room safe, desk

Family Room

  • Sleeps 4

View all photos for Junior Suite Gran Via View

Premium bedding, minibar, in-room safe, desk

Junior Suite Gran Via View

  • Sleeps 2

View all photos for Premium King Room

Premium bedding, minibar, in-room safe, desk

Premium King Room

  • Sleeps 2

View all photos for Executive Suite Non Smoking

Premium bedding, minibar, in-room safe, desk

Executive Suite Non Smoking

  • Sleeps 3

Similar properties

Exterior
Thompson Madrid, by Hyatt
  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
4.8 out of 5, Exceptional, 316 reviews
The price is CHF 252
includes taxes & fees
14 Jan - 15 Jan
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About this property

Hyatt Centric Gran Via Madrid

Luxury hotel with bars/lounges and 24-hour fitness centre
This smoke-free hotel features a restaurant, 2 bars/lounges and a 24-hour fitness centre. WiFi in public areas is free. Additionally, 24-hour room service, a business centre and conference space are on-site.
Hyatt Centric Gran Via Madrid offers 159 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. Televisions come with satellite channels. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hyatt Centric Gran Via Madrid. During your stay, you're just a quick walk from Gran Via. You'll find features such as free WiFi in public areas, plus 2 bars and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy international cuisine while dining at Hielo y Carbon
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the proximity to shopping
  • Steps from Gran Via and 6 minutes on foot from Puerta del Sol
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business centre and meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 2121 square feet (197 square metres) and includes conference space. A 24-hour fitness centre, a terrace, and multilingual staff are also featured at the luxury Hyatt Centric Gran Via Madrid.

This 5-star Madrid hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Hielo y Carbon – This restaurant specialises in international cuisine.
Jardin de Diana – On-site rooftop bar. Open daily.
Ondas Bar – On-site lobby lounge. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking; discounts available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 27 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • Hielo y Carbon
  • Jardin de Diana
  • Ondas Bar

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2,121 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 10 floors
  • Banquet hall
  • Double-glazed windows
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per pet, per day
  • Only dogs and cats are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 27 per person
  • Pet fee: EUR 50 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hyatt Centric Gran Via Madrid Hotel
Hyatt Centric Gran Via Hotel
Hyatt Centric Gran Via
Hyatt Centric Gran Via Madrid Hotel
Hyatt Centric Gran Via Madrid Madrid
Hyatt Centric Gran Via Madrid Hotel Madrid

Hyatt Centric Gran Via Madrid Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 796 out of 1000 reviews
Rating 8 - Good. 135 out of 1000 reviews
Rating 6 - Okay. 37 out of 1000 reviews
Rating 4 - Poor. 21 out of 1000 reviews
Rating 2 - Terrible. 11 out of 1000 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gilberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything very convenient very walkable to center,plaza mayor,puerta del sol and royal palace
Stayed 2 nights in Oct 2025

10/10 Excellent

Hazem, cairo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff! Decent rooms walking distance to all the shops
Stayed 2 nights in Sep 2025

8/10 Good

Mary, Cedar Grove

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
reception staff rude , food excellent, restaurant staff super
Stayed 2 nights in Sep 2025

10/10 Excellent

JOSE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo en general es excelente
Stayed 2 nights in Sep 2025

10/10 Excellent

Ehab

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s clean property and friendly staff
Stayed 1 night in Sep 2025

10/10 Excellent

Richard

Stayed 3 nights in Sep 2025

10/10 Excellent

Federico

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Jennifer, San Antonio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing! John made us lattes in the morning and sangria at night. I would stay here again if traveling to Madrid!
Stayed 3 nights in Sep 2025

10/10 Excellent

Orlando, MIAMI

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 3 nights in Sep 2025

8/10 Good

Ravi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Zulma

Stayed 1 night in Aug 2025

10/10 Excellent

Amna

Liked: Cleanliness
Stayed 3 nights in Aug 2025

10/10 Excellent

Ricardo

Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities, room comfort

Best staff at a hotel I’ve had in a long time

Very helpful staff the entire trip. Made everything easy. Rooms are big enough and quiet. Staying right on Gran Vía is similar to staying in Times Square, La Rambla, erc. Only issue is the elevators are slow to begin with, can’t hold much weight, and broke during my stay. It would be nice for the rooftop restaurant to give preference to guests staying at the hotel but that’s minor.
Stayed 3 nights in Aug 2025

4/10 Poor

Shilo

Disliked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Luzmey

Liked: Cleanliness, staff & service, property conditions & facilities
I love how convenient it is
Stayed 2 nights in Aug 2025

10/10 Excellent

Solmaire

Stayed 2 nights in Aug 2025

8/10 Good

christopher

Stayed 1 night in Aug 2025

4/10 Poor

kfir, qiryat ono

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
There was only one lift that can cary 3 people . So you need to climbe the stairs all the time . Also the room key is terrible and sometime work and some not . The hotel use to be match better these is my 4 time here and it will be my last
Stayed 4 nights in Aug 2025

10/10 Excellent

Karine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff of the hotel truly made the experience memorable. Christina Cordero welcomed us and tried to help with all the questions we had. From the moment we arrived, hotel staff went above and beyond to make sure everything was perfect. Everyone was professional, attentive, and genuinely caring, ensuring that every detail of our stay was handled with the highest level of hospitality. Hopefully I could come again in January
Stayed 1 night in Aug 2025

8/10 Good

Christopher C Y

Stayed 4 nights in Aug 2025

10/10 Excellent

Majd

Stayed 1 night in Jul 2025

10/10 Excellent

Patrick

Stayed 2 nights in Jul 2025

8/10 Good

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful. The only one thing was one of three elevators didn’t work and at one point only one elevator was operating. We had to take the stairs up to the eight floor a few times. Otherwise, everything was amazing here. Perfect location. Didn’t need a cab or Metra to get to where we wanted to go. 5 stars for me.
Stayed 3 nights in Jul 2025

10/10 Excellent

Ubah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with excellent staff and great location.
Stayed 4 nights in Jul 2025