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ICON Embassy

4.0 star property

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Photo gallery for ICON Embassy

Relax in a stylish dining area with comfortable seating and natural light pouring in through large windows.
Stairs lead upwards, flanked by a stone wall and a metal handrail.
Relax in this stylish lounge area with sofas, tables, and chairs for dining or socializing.
Guests can enjoy a meal on the balcony with a view of the surrounding cityscape.
Experience the charm of a historic building with ornate balconies and lush green surroundings.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet-friendly
  • Room service
  • 24/7 front desk

Explore the area

Map
Calle de Serrano, 46, Madrid, Madrid, 28001
  • Prado Museum
    ‪19 min walk‬
  • Bernabéu Stadium
    ‪4 min drive‬
  • El Retiro Park
    ‪5 min drive‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪12 min drive‬

Room options

View all photos for Standard Double Room

Cozy retreat with a neatly made bed and a small nightstand featuring a vase with a plant.

Standard Double Room

9.2 out of 10
Wonderful
(30 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Quadruple Room

Cozy retreat with a bunk bed and single bed, featuring a potted plant and a bedside table with a lamp.

Quadruple Room

9.0 out of 10
Wonderful
(9 reviews)
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Single Room

Enjoy a restful stay in this stylish room with a comfortable bed and convenient bedside table.

Single Room

9.2 out of 10
Wonderful
(15 reviews)
  • 18 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Superior Double Room, City View

Relax in a stylish room with a neatly made bed, bedside table, and cozy seating area.

Superior Double Room, City View

9.2 out of 10
Wonderful
(19 reviews)
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room, Terrace, City View

Guests can enjoy a meal on the balcony with a view of the surrounding cityscape.

Deluxe Double Room, Terrace, City View

8.8 out of 10
Excellent
(8 reviews)
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room

Relax in a spacious room with a large bed, flat-screen TV, and a bedside table.

Triple Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

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4.5 out of 5, Wonderful, (610)
The price is CHF 188
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includes taxes & fees
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About this property

ICON Embassy

Hotel with free breakfast, steps from Golden Mile
This smoke-free hotel features a restaurant, a bar/lounge and a snack bar/deli. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a conference centre, free use of bicycles and concierge services.
ICON Embassy offers 76 air-conditioned accommodations with minibars and laptop-compatible safes. 50-inch Smart televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and complimentary toiletries.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include complimentary bicycles.
Our customers tell us they can't get enough of ICON Embassy's great location. During your stay, you're just a quick walk from Paseo de la Castellana. You'll find features such as free breakfast and free WiFi in public areas, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes complimentary bicycles
  • Guests have great things to say about the helpful staff and the location
  • Steps from Golden Mile and El Corte Inglés
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly ICON Embassy.

This 4-star Madrid hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 7:30 AM to 10:30 AM and at the weekend from 7:30 AM to 11:00 AM.
Flora Fina – This restaurant serves lunch and dinner.
Room service (during limited hours) is available.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking; discounts available

Food and drink

  • Free buffet breakfast available 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Flora Fina

Things to do

  • Free bicycle rentals

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 25 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
This property offers central heating or air conditioning, depending on the season.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Petit Palace Embassy
Petit Palace Embassy Serrano
Petit Palace Embassy Serrano Hotel
Petit Palace Embassy Serrano Hotel Madrid
Petit Palace Embassy Serrano Madrid
Petit Palace Serrano
Petit Palace Embassy Madrid
Petit Palace Embassy Hotel Madrid
ICON Embassy Petit Palace Hotel Madrid
ICON Embassy Petit Palace Hotel
ICON Embassy Petit Palace Madrid
ICON Embassy Petit Palace
ICON Embassy Petit Hotel
ICON Embassy Hotel
ICON Embassy Madrid
ICON Embassy Hotel Madrid
ICON Embassy by Petit Palace

ICON Embassy Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 662 out of 871 reviews
Rating 8 - Good. 156 out of 871 reviews
Rating 6 - Okay. 33 out of 871 reviews
Rating 4 - Poor. 11 out of 871 reviews
Rating 2 - Terrible. 9 out of 871 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Genevieve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, great shopping, beautiful facility. Breakfast buffet is delicious and is an added bonus. I would come back again.
Stayed 4 nights in May 2025

6/10 Okay

Sebastian

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Madrid home

We had an excellent stay at Icon Embassy. The staff were incredibly welcoming and helpful from the moment we arrived. The location was perfect—safe and close to our favorite shops. Breakfast each morning was healthy and delicious. I would highly recommend this hotel to anyone visiting the area and will definitely be staying here again.
Stayed 3 nights in Apr 2025

10/10 Excellent

Maria Lourdes

Liked: Staff & service
Excelente servicio durante el apagón!! Miguel nos mantenía informados y tranquilizaba a los huéspedes.
Stayed 3 nights in Apr 2025

10/10 Excellent

Roberto

Stayed 2 nights in Apr 2025

10/10 Excellent

Yesenia

Es Mi Segunda vez Que me hospedo en ICON Embassy, me encanta la location y sobre todo el personal Que te hacen sentir como en casa, Gracias. A todos! Nohemi muy especial, lo repetire!
Stayed 3 nights in Apr 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel

The hotel is in very busy part of city— very nice hotel with nicely furnished rooms— nice breakfast buffet. Parking is convenient but very expensive —€38
Stayed 1 night in Apr 2025

8/10 Good

SUSANA, aventura

Stayed 3 nights in Apr 2025

10/10 Excellent

Armando, Miami

Stayed 6 nights in Apr 2025

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Great location, bring Clorox.

Hotel needs a serious deep cleaning. While it is in a great area and looks nice in photos, so many aspects of the property itself grossed me out. Crud everywhere. It actually felt unsanitary with mildew, mold and crud in the bathroom sink, shower, on baseboards, door sills, etc.
Stayed 1 night in Apr 2025

4/10 Poor

alicia

Stayed 5 nights in Mar 2025

2/10 Terrible

Myriam

Stayed 1 night in Mar 2025

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Nir

Liked: Cleanliness, property conditions & facilities
Great hotel in an excellent location. Rooms are clean, nicely setup and comfortable. Service was truly excellent accommodation all our requests. We highly recommend this hotel.
Stayed 3 nights in Mar 2025

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Icon Embassy is in a great part of town. Easy to walk to many parts of the city, close to shopping and coffee shops. The staff was very welcoming and helpful. The room was clean and comfortable. The included breakfast was excellent…so many options.
Stayed 3 nights in Mar 2025

8/10 Good

Gonzalo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Lorraine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly, warm and very professional
Stayed 3 nights in Mar 2025

8/10 Good

carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees /staff were super nice and helpful. Great location.
Stayed 5 nights in Mar 2025

10/10 Excellent

Tariq

Stayed 4 nights in Mar 2025

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

hanan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

6/10 Okay

Rene

Stayed 5 nights in Nov 2024

8/10 Good

Francisco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

John

Stayed 6 nights in Feb 2025

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is the perfect location. Hotel is extra clean and staff is very friendly. The first room I got was very small but then the staff put me in a bigger room and it was perfect
Stayed 3 nights in Feb 2025