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Novotel Madrid Center

4.0 star property
VIP Access

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Photo gallery for Novotel Madrid Center

Relax in style with a comfortable seating area and modern amenities.
Relax on the rooftop with outdoor seating and a refreshing pool overlooking the city.
Relax in a spacious room with a large bed, bedside table, and comfortable chair.
Experience a welcoming atmosphere in our lobby, featuring plush seating and a cozy reading nook.
Fresh pastries, fruits, and vegetables are available at the hotel's bakery counter, offering a convenient breakfast option.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Gym

Explore the area

Map
O'donnell 53, Madrid, Madrid, 28009
  • WiZink Center
    ‪3 min walk‬
  • El Retiro Park
    ‪19 min walk‬
  • Gran Via
    ‪3 min drive‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪12 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Executive Room, 1 Queen Bed

9.6 out of 10
Exceptional
(9 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Standard Room, 2 Single Beds

7.4 out of 10
Good
(9 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Standard Room, Multiple Beds

9.0 out of 10
Wonderful
(27 reviews)
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(24 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Standard Room, 1 Queen Bed with Sofa bed

8.8 out of 10
Excellent
(49 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Superior Room, 1 Queen Bed

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Superior Room, 1 Queen Bed

8.6 out of 10
Excellent
(4 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room with Sofa

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Standard Twin Room with Sofa

9.4 out of 10
Exceptional
(17 reviews)
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Superior Room, 2 Single Beds

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Superior Room, 2 Single Beds

7.4 out of 10
Good
(3 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Room, 1 Queen Bed, Terrace

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Executive Room, 1 Queen Bed, Terrace

9.6 out of 10
Exceptional
(4 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Superior Suite, 1 King Bed with Sofa bed

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Superior Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Novotel Madrid Center

Central hotel connected to the convention centre in Madrid with bars
A restaurant, 2 bars/lounges and a 24-hour fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli and a conference centre are on-site. Housekeeping is available on request.
Novotel Madrid Center offers 790 accommodations with minibars and a safe. Beds feature down duvets. 37-inch LED televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Novotel Madrid Center. During your stay, you'll be connected to the convention centre and just a quick walk from WiZink Center. You'll find features such as free WiFi in public areas, plus 2 bars and a restaurant.
  • Free WiFi
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and a playground
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 4-minute walk from WiZink Center and a 2-minute drive from Puerta de Alcalá
Novotel Madrid Center offers its guests a 24-hour fitness centre and a seasonal outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. A terrace, a vending machine, and an arcade/games room are also featured at the business-friendly Novotel Madrid Center. For a fee, parking is available.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Eat Bar – This restaurant serves breakfast, brunch, lunch and dinner.
24-hour room service is available.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Covered parking on site (EUR 25 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 26 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Eat Bar

Things to do

  • 24-hour gym
  • Arcade/game room
  • Playground
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free cot
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (16,146 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Hand-held showerhead
  • Handrails in stairways (70 centimetre high)
  • Hardwood flooring in room
  • Lever door handles
  • Lift (75 centimetre wide door)
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 37-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 2 AM

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 26 per person
  • Covered self-parking fee: EUR 25 per day
  • Rollaway bed fee: EUR 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Pool access available from 11:00 AM to 8:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Convencion Hotel
Convencion Madrid
Hotel Convencion
Hotel Convencion Madrid
Novotel Madrid Center Hotel
Novotel Madrid Center
Novotel Madrid Center Hotel
Novotel Madrid Center Madrid
Novotel Madrid Center Hotel Madrid

Novotel Madrid Center Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 674 out of 1009 reviews
Rating 8 - Good. 246 out of 1009 reviews
Rating 6 - Okay. 58 out of 1009 reviews
Rating 4 - Poor. 18 out of 1009 reviews
Rating 2 - Terrible. 13 out of 1009 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Diego, Cali

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Apr 2025

10/10 Excellent

james

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
Excellent property. I enjoyed my stay and would highly recommend it.
Stayed 2 nights in Apr 2025

8/10 Good

Zulaika

Travelled with family
Liked: Cleanliness, staff & service
Great!
Stayed 2 nights in Dec 2024

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for Family
Stayed 3 nights in Apr 2025

10/10 Excellent

luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limpio, calmado y seguro.
Stayed 3 nights in Apr 2025

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Vladimir, Sammamish

Stayed 3 nights in Apr 2025

10/10 Excellent

Raúl René

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Paolo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking cost too hight. Discount received only applicable for food and not for other caregories.
Stayed 3 nights in Apr 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Martin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Ricardo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2025

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Everything we expected. I would stay here again if I was in the area!
Stayed 1 night in Mar 2025

6/10 Okay

Ruben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property is nice room was very dark and small. Staff was very nice restaurant was ok very few options
Stayed 3 nights in Mar 2025

10/10 Excellent

Mercie G.

Travelled with family
Clean and courteous staff
Stayed 3 nights in Mar 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Mar 2025

6/10 Okay

Shadi

Travelled with partner
Liked: Cleanliness, staff & service
Nicely located Smal room, hotel needs renovation
Stayed 4 nights in Mar 2025

10/10 Excellent

samerand, Tehran

Liked: Amenities
It was wondefull everythings
Stayed 4 nights in Mar 2025

8/10 Good

Julian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location close to most landmarks and great restaurants, walls seem to be thin bc you can hear everything that is my only complaint. if u are a soft sleeper be prepared. loved everything else
Stayed 3 nights in Mar 2025

10/10 Excellent

Junho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Isabel, Camarillo

Stayed 1 night in Feb 2025

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel, no complaints, but I do want to add, this is a very large in a central section in Madrid. This is one of the largest hotels I have ever stayed in so the lobby area and restaurant section is a bit noisy.
Stayed 2 nights in Mar 2025

10/10 Excellent

Eric

Stayed 1 night in Mar 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all very attentitive and willing to offer support/advice where needed. Good location for getting to both football grounds and the airport.
Stayed 3 nights in Mar 2025