"Stuff were very friendly, helpful and polite... breakfast was good... This hotel is right at the centre of the city.... " More
6 Sep 2019 by TCR
Dear Guest, We would like to thank you for having chosen Petit Palace Tres Cruces for your stay in Madrid and for having taken your time to share your experience with the Tripadvisor Traveller´s Community. We are pleased to know that you enjoyed our Healthy-Mediterranean buffet breakfast, it was especially designed for our guests by the famous health mentor Carla Zaplana, we are also thrilled to read that you appreciated our Ambassador´s skills, ( your comments will be shared into the team), and we are thankful for your recognition to their efforts. We hope to see you back soon! Regards Pablo Rozas Host
30 May 2019 by David Brañas
Dear guest, We are pleased to know that in general terms you have enjoyed your stay thanks to our location, the treatment of our staff and our services, especially breakfast. Hoping to have soon the pleasure of greeting you again, Sincerely, David Brañas | Experience Manager
23 Aug 2023 by Elena Naranjo
Dear Veronika,First of all, I would like to convey my deepest gratitude for having trusted us for your visit to Madrid and for having dedicated a few minutes of your valuable time to share your kind assessment of your stay, since the opinion of our clients is very important to us. .It makes us very happy to know that your experience at Petit Palace Tres Cruces has been more than satisfactory, meeting your expectations and needs, and making you feel at home.Reviews like yours are our best reward and encourage us to continue giving our best every day.We look forward to welcoming you back in the future!Best regards,Elena Naranjo, Guest Service Petit Palace Tres Cruces
11 Jul 2023 by Pilar Mendoza- Experience Manager
Dear Alexander, Thank you for choosing our hotel and for taking the time to share your feedback. We are glad to know that you could discover our city esasily thanks our central location but we truly regret your disappointment and would like to apologize for any inconvenience during your stay. We hope you can give us another chance in the future to show you all our efforts to improve and I can assure you that we will do our best to give you the great hotel experience that so many of our guests have enjoyed.I remain at your disposal for whatever you may needWarm regards
13 Dec 2019 by Teresa de la Rosa, kokemuspäällikkö.
Hyvä vieras: Kiitos paljon, että valitsit meidät oleskeluun Madridissa ja palautteestasi. Olemme iloisia siitä, että erinomainen sijainti on ollut niin mieleiseesi, ja mielestämme huomio ei ole ollut odotetusti, teemme kovasti töitä vastataksemme asiakkaidemme odotuksia. vilpittömästi, Teresa de la Rosa, kokemuspäällikkö.
20 Mar 2018 by Teresa de la Rosa, front desk manager
Dear guest, Thank you very much for having chosen our hotel for your visit to Madrid and for leaving a review about it. Thank you very much for appreciating our delicious and healthy breakfast, as well as our central location, close to so many points of interest of Madrid! Regarding our A/C system, since winter is the current season and temperatures are so low, there is no cold air. We are glad that your stay with us was, overall, satisfying and we hope to welcome you back in our hotel! Kind regards, Teresa de la Rosa, front desk manager.
12 Mar 2018 by Teresa de la Rosa, front desk manager
Dear guest, Thank you very much for having chosen us as your hotel of stay. Thank you for appreciating our central location and our delicious and healthy breakfast. The room you were allocated in was a standard double room. We kindly remind you that the bed requests are subject to availability upon arrival. Kind regards, Teresa de la Rosa, front desk manager.
29 Nov 2017 by Pilar Mendoza. Front Desk Manager
Dear Alexa: Thank you for the great review about your stay in our hotel. We are really glad to know that you enjoyed and hope to welcome you back very soon. Sincerely.
10 Nov 2017 by Pilar Mendoza. Front Desk Manager
Dear Marjut: Thank you for your kind review about your stay in our hotel. We are really gald to read that you enjoyed and we will be happy to welcome you back very soon. Sincerely.
Petit Palace Tres Cruces offers its guests multilingual staff, tour/ticket assistance, and concierge services. Public spaces have free WiFi and wired Internet. Petit Palace Tres Cruces also features laundry facilities, dry cleaning/laundry services, and room service (during limited hours). This 3-star Madrid hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Offsite parking discounted rates available
Petit Palace Tres Cruces offers 53 air-conditioned accommodations with minibars and laptop-compatible safes. 20-inch flat-screen televisions come with digital channels. Bathrooms include a shower and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.
Room service (during limited hours) is available.
Recreational amenities at the hotel include complimentary bicycles.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
