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Aparthotel

Smartr Madrid Gran Vía 47

3.5 star property

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Photo gallery for Smartr Madrid Gran Vía 47

Restaurant
2 bedrooms, individually decorated, individually furnished
2 bedrooms, individually decorated, individually furnished
Microwave, stovetop, coffee/tea maker, toaster
2 bedrooms, individually decorated, individually furnished

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Pet-friendly
  • Kitchen
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
Calle Gran Vía 47, Madrid, Madrid, 28013
  • Gran Via
    ‪1 min walk‬
  • Puerta del Sol
    ‪8 min walk‬
  • Plaza Mayor
    ‪10 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

Room options

View all photos for Studio with Gran Via Views (2 people)

2 bedrooms, individually decorated, individually furnished

Studio with Gran Via Views (2 people)

  • 15 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Apartment, 1 Bedroom (4 People)

2 bedrooms, individually decorated, individually furnished

Apartment, 1 Bedroom (4 People)

  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Studio, Terrace (2 People)

2 bedrooms, individually decorated, individually furnished

Studio, Terrace (2 People)

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio (2 People)

2 bedrooms, individually decorated, individually furnished

Studio (2 People)

10.0 out of 10
Exceptional
(1 review)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio with Sofa Bed (2 people)

2 bedrooms, individually decorated, individually furnished

Studio with Sofa Bed (2 people)

  • 15 sq m
  • Sleeps 2
  • 1 Double Sofa Bed

View all photos for Single Studio

Single Studio | 2 bedrooms, individually decorated, individually furnished

Single Studio

  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Apartment, 2 Bedrooms (B - 4 People)

Apartment, 2 Bedrooms (B - 4 People) | 2 bedrooms, individually decorated, individually furnished

Apartment, 2 Bedrooms (B - 4 People)

  • 25 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

View all photos for Apartment, 2 Bedrooms (3 People)

View from room

Apartment, 2 Bedrooms (3 People)

  • 25 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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About this property

Smartr Madrid Gran Vía 47

Pet-friendly aparthotel connected to a railway/underground station in Madrid with a 24-hour front desk
Along with concierge services, this smoke-free aparthotel has a 24-hour front desk and express check-in. WiFi in public areas is free. Additionally, express check-out, tour/ticket assistance and multilingual staff assistance are on-site. Each apartment features a kitchenette with a stovetop and a microwave, plus free WiFi and a flat-screen TV with digital channels. Additional amenities include a coffee/tea maker, a hairdryer and a shower. Weekly housekeeping is available.
Smartr Madrid Gran Vía 47 offers 67 air-conditioned accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. Accommodation at this 3.5-star aparthotel has kitchenettes with stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. 43-inch flat-screen televisions come with digital channels. Housekeeping is provided on a weekly basis.

Our customers tell us that they can't get enough of the helpful staff at Smartr Madrid Gran Vía 47. During your stay, you'll be connected to a railway/underground station and just a quick walk from Gran Via. Features include free WiFi in public areas, plus breakfast (surcharge) and concierge services. This comfortable aparthotel has 67 apartments over 9 floors. This property offers pet-friendly amenities, such as food and water bowls. Each apartment includes amenities such as free WiFi and a kitchenette.
  • Each apartment offers a kitchenette, a flat-screen TV and a microwave
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance and a virtual front desk
  • Steps from Gran Via and Plaza de España - Princesa
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Smartr Madrid Gran Vía 47 offers its guests multilingual staff, tour/ticket assistance, and concierge services. WiFi is free in public spaces. Smartr Madrid Gran Vía 47 also features express check-in, express check-out, and a lift.

This 3.5-star Madrid aparthotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 8:30 AM to 10:30 AM and at the weekend from 8:30 AM to 11:00 AM.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 36 per day)
  • Onsite parking options include a garage

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Hob
  • Microwave
  • Toaster

Dining

  • Buffet breakfast available for a fee 8:30 AM to 10:30 AM on weekdays and 8:30 AM to 11:00 AM on weekends; EUR 17 for adults and EUR 15 for children

Bedrooms

  • 2 bedrooms
  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels

Comfort

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Welcoming dogs only
  • Up to 25 kg per pet
  • Fee: EUR 30 per accommodation per stay
  • Service animals exempt from fees
  • Pets allowed in specific rooms
  • Food and water bowls

Suitability/Accessibility

  • Lift
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Housekeeping (weekly)
  • Iron/ironing board
  • Multilingual staff
  • Tour and ticket assistance

Location highlights

  • Connected to a rail/subway station
  • In a shopping district
  • In the city centre
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near the airport

Things to do

  • Casino nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 67 units
  • 9 floors
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:30 AM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
This property's breakfast is served at a nearby partner property, located 200 meters away.

Access methods

Staffed front desk, key retrieval

Pets

  • Pets: EUR 30 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 55 lb per pet
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 17 for adults and from EUR 15 for children
  • Nearby parking fee: EUR 36 per day (656 ft away)
  • Pet fee: EUR 30 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:30 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property. A virtual front desk provides assistance to guests.
Housekeeping is included for stays of 6 nights or more.
Property Registration Number VT-11639-VT11712

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

SmartRental Gran Via 47
Smartr Madrid Gran Via 47
Smartr Madrid Gran Vía 47 Madrid
Smartr Madrid Gran Vía 47 Aparthotel
Smartr Madrid Gran Vía 47 Aparthotel Madrid

Smartr Madrid Gran Vía 47 Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 132 out of 390 reviews
Rating 8 - Good. 123 out of 390 reviews
Rating 6 - Okay. 69 out of 390 reviews
Rating 4 - Poor. 38 out of 390 reviews
Rating 2 - Terrible. 28 out of 390 reviews

8.0/10

Cleanliness

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Tiffany

Travelled with family
Perfect location on major street Gran Via! Walkable to all tourist destinations. We did not have to take public transportation even once. Conveniently located near Madrid Puerta de Atocha-Almundena Grandes and Adolfo Suarez Madrid-Barajas Airport. However, the room is not as pictured. It is really old and outdated. In addition, there is a sewer smell that lingers in the room. Walls are thin and you can hear everything. Very few outlets in the room, we had to unplug the microwave to charge our phones. Bathroom is extremely small. I kept bumping into the bathroom sink. Overall, great for location but would probably not stay here again.
Stayed 2 nights in May 2025

10/10 Excellent

Robert, Ipswich

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location (right in the centre) with Metro stations and dining options all around it
Stayed 1 night in May 2025

10/10 Excellent

Mikaela

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Galina

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Apr 2025

8/10 Good

Roman

Travelled with partner
Liked: Cleanliness
Very small studio with very cheap furniture. Great location.
Stayed 8 nights in Apr 2025

8/10 Good

Cassandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location was great. Easy to access all the main attractions. The front staff was friendly and able to hold our bags after check out. The bed was hard but it was good size. It did get really loud at night until about 3am. Would stay again due to location but would get the bigger size room (we had the studio).
Stayed 2 nights in Apr 2025

6/10 Okay

Amaray

Liked: Cleanliness
Great location but pricy for what you get.
Stayed 4 nights in Apr 2025

4/10 Poor

jairo, doral

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Estuve 8 noches allí, la limpieza es cada 4 noches, toallas hay que pedir en recepción, cambio sábanas se supone cada dos noches, solo se supone, no se cumplio
Stayed 8 nights in Apr 2025

10/10 Excellent

Jaime E

Travelled with family
Liked: Cleanliness, property conditions & facilities
For a 3-star hotel it is excellent. In front of La Gran Via and the Santo Domingo bus and metro stops, it makes moving through Madrid a breeze. Carefour grocery is nearby, so are restaurants and ice cream shops. Near Puerta del Sol, Plaza Mayor and other landmarks in the area.
Stayed 8 nights in Mar 2025

8/10 Good

ELIOT

Travelled with group
Liked: Cleanliness
Stayed 3 nights in Apr 2025

2/10 Terrible

Liam

Disliked: Cleanliness, room comfort

Dire not Smartr AVOID!

This was without doubt the worst apart hotels we’ve ever stayed in. Our first room was even worst than the alternative we were given, after protesting. Our next room felt claustrophobic and my wife described it as feeling like being imprisoned. There was little or no space therein. The bathroom was tiny with a damaged mini bath/shower and a shower head that had to be held, as without doing so it headed upward to the ceiling squirting water around the tiny room, more appropriately described as a closet. To use the toilet you’d to straddle it either side with barely enough room for your legs. The kitchen was very poorly equipped with a damaged counter and not enough plugs e.g. having to unplug the kettle to use the microwave. The only window had a curtain which my wife had to stand on a chair to be able to pull back. But the view was of a tiny enclosed gap with views of the backs of other rooms, too often of blurred frosted glass people showering! The hotel entrance was extremely grotty often with 1 or 2 homeless people on the steps, which the staff did nothing to address or clear. I mentioned the staff, well let’s clarify their indifference to customer service! EVERY request was treated like a burden e.g. when our hairdryer broke, we were greeted with a ‘What do you expect us to do about it?’ And literally being asked “Have you tried plugging it in?” I resisted expletives repeatedly dealing with these employees but I wish I’d the fluent Spanish to tell them some! Simply avoid!
Stayed 3 nights in Apr 2025

4/10 Poor

Giselle

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The pictures shown of this property are a lie. I booked a single room with a twin bed. There was absolutely no decoration in the room, nor was it soundproof as is described. I heard everything my neighbor was doing, all the conversations, every time they opened the faucet and every time they left. There was also a lot of noise outside at all hours, made it very hard to sleep, even though the windows were closed. The bed I slept on was a literal cot. There was also an odor I noticed in the mornings in my room and in the hallways. The bathroom was very small but it was fine. The floor was cheap laminate flooring and made noise every time i walked. The TV was very old but it worked. The room was clean and the location was great, walkable to most places and right by the trains and buses. I would not stay here again or recommend this lodging to anyone. I was very disappointed in this accommodation and feel deceived as the pictures do not show the reality of the rooms.
Stayed 4 nights in Apr 2025

10/10 Excellent

Abrahan

Liked: Cleanliness, property conditions & facilities
Easy to work with stuff and very clean space
Stayed 1 night in Mar 2025

8/10 Good

Katya

Liked: Cleanliness, property conditions & facilities
Perfecta para visitar las área mas famosas de Madrid. Accesible a la metro, restaurantes, negocios de marcas famosas y justo en el paso de la Gran Vía en Madrid
Stayed 3 nights in Mar 2025

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, room comfort

Excellent place with Excellent location

Amazing place with the best location i recommend it by location
Stayed 2 nights in Feb 2025

6/10 Okay

Jose Antonio

Travelled with partner
Liked: Cleanliness
Great location, close to everything. Comfortable bed. Small property, tiny bathroom. Not much space for anything.
Stayed 1 night in Feb 2025

10/10 Excellent

Evangelina

Stayed 3 nights in Feb 2025

2/10 Terrible

David

Disliked: Cleanliness, room comfort

Can improve

When we arrived at the hotel at 15:15, we were informed that our room was not ready despite the advertised 15:00 check-in time. We returned at 16:30, only to find that the room was still not prepared. As a result, we were offered a downgraded room, which we accepted to avoid further delay. The room provided was acceptable in terms of comfort; however, there was a significant plumbing issue. Every time we used the shower, water seeped through the floor, flooding the entire room. When we reported this to the receptionist, we were told nothing could be done, so we placed towels on the floor to manage the situation. While the stay had its positive aspects, these issues left us feeling that the experience did not fully meet expectations.
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness
Stayed 2 nights in Jan 2025

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. It is located in Gran Via, Callao, close to different metro stations. The apartment was small but well equipped.
Stayed 3 nights in Jan 2025

10/10 Excellent

REMIGIO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was great
Stayed 2 nights in Jan 2025

10/10 Excellent

REMIGIO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelente gracias
Stayed 1 night in Jan 2025

8/10 Good

Jason

Liked: Cleanliness, room comfort

Conveniently located

I recently stayed at Smartr Gran Vía 47 in Madrid, and overall, it was a good experience! The room had a private terrace which was really cool. And even with the hustle and bustle of gran vía right below, it was still really quiet in the room. Also the location is really central to shopping. Restaurants and nightlife which made it very convenient. That said, there were a few minor drawbacks. The bathroom was on the smaller side, and the bathtub was quite tiny, which might not suit everyone. Additionally, it took a while for the hot water to heat up, but once it did, it was fine. Despite these small issues, I thoroughly enjoyed my stay and would recommend Smartr Gran Vía 47 to anyone looking for a centrally located, comfortable place. I’d definitely stay here again!
Stayed 1 night in Dec 2024

10/10 Excellent

REMIGIO

Liked: Cleanliness, amenities, property conditions & facilities
Excelente Customer Services
Stayed 2 nights in Dec 2024

10/10 Excellent

Robert, Ipswich

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Central, secure, loads of dining options, metro stations some meters away and my room was very quiet at night plus kitchen!
Stayed 3 nights in Dec 2024