Beware! Zero customer service
Woke up to ants crawling on my arm.
No hospitality shampoo soap…
Dirty towels
Dirty fridge/freezer
Upon calling Sarah, she notified me someone would be there to place ants traps. They never came. Nothing in the way of, oh I’m so sorry….I’ll send someone over right away….
She informed me that there is a washer and dryer on the premises and I can wash the towels myself.
Regarding the shampoo..? She informed that there is a new California regulation. She can no longer provide that for customers. Now some bathrooms had amenities, most did not. What Sarah does not know is that we were in mammoth in December, at a different property at snowcreek. And at thatֶ time, just a month earlier there were no “California regulations” (which is her standard answer for everything wrong) and we had plenty of amenities.
We have been coming to mammoth for over 25 years. Renting mostly at snowcreek, never have I been treated by a rental management company as I have this time!