Due to unforeseen circumstances, we needed to reduce our stay by a night. In attempting to do so, the company directed me to the website, which didn't work. I wrote again to the manager, again getting an automated response and by that point the website said our change was non-refundable (several days prior to the posted cancellation date). The on-site property manager, on the other hand, was spectacular. Extremely accommodating. The building is very nice. The apt. was cozy, but nicely appointed and spotless. Exceptionally nice treats in the fridge.