Although this hotel was a conference center, the restrooms in the lobby area were padlock shut so that no one could use them while we were having our complementary breakfast. The elevator froze stopped in between floors and open the door, and when I reported this to the management, they told me that they were aware of the problem, but that it was working. When I told the people that I had just been on an un working elevator that opened between floors they were not willing to put up a sign that said the elevators were out of order. She offered to reset the elevators and tell her manager I told her that wasnât acceptable and she seemed unbothered. Our party proceeded to use the stairs to go up to the fifth floor, despite the fact that the hotel was completely empty, and we couldâve been moved to a lower floor. The outlets next to the bed did not work. The bathrooms beneath the beds had trash and had not been vacuumed. The couch cushions were covered in some sort of vinyl that was worn. The hotel is in a not so wonderful part of town which we were aware of, but its location wasnât the worst part about our stay. I would not recommend staying in this hotel, it would be worth the drive outside of town to come to any events in or around Mansfield.
