16 Mar 2024 by Guest Service Team
Dear Sanna,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!
5 Oct 2023 by Guest Service Team HRHM
Dear Marco,On behalf of the entire Band of Hard Rock Hotel Marbella it is a real pleasure to express you my most sincere gratefulness for taking your time and sharing your experience at the hotel with us.We feel sincerely happy to know of your joy not just of the hotel but because you had an overall experience with all the members of your family. We are all sincerely looking forward to welcoming you back soon to your rockin' home in Marbella.Kindest regards,Guest Service Team HRHM
5 Oct 2023 by Guest Service HRHM
Dear Lara,Thank you very much for sharing with us these nice words after your visit to Hard Rock Hotel Marbella.We are so glad you had a very nice rockin' experience and that our band was a part of it. We love knowing that our team goes above and beyond to exceed your expectations.We would be very happy to host you in the very next future!Regards from the backstage,Guest Service HRHM
28 May 2023 by Guest Service Team
Liebe Simona, Vielen Dank, dass Sie Ihre Erfahrungen mit uns teilen. Es sind Rückmeldungen wie die Ihre, die uns helfen, eine positive, gut geführte Umgebung und Beziehung zu unseren Kunden aufrechtzuerhalten. Wir sind begeistert, dass Sie einen unglaublichen Aufenthalt bei uns hatten und freuen uns darauf, Sie bald für einen weiteren unvergesslichen Aufenthalt wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen, Guest Service Team
The following facilities or services will be unavailable from May 9 2024 to June 15 2024 (dates subject to change):
Hard Rock Hotel Marbella – Puerto Banús offers its guests 2 outdoor swimming pools and a fitness centre. There are 2 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hard Rock Hotel Marbella – Puerto Banús. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Hard Rock Hotel Marbella – Puerto Banús was completed in June 2022. Smoking is allowed in designated areas at this Art Deco Marbella hotel.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi
Hard Rock Hotel Marbella – Puerto Banús offers 383 air-conditioned accommodations with minibars and espresso makers. Memory foam beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
Sessions – This buffet restaurant only serves breakfast.
NU Downtown – This theme restaurant only serves dinner. Open daily.
Sun Society – On-site rooftop bar. Open daily.
Lounge Bar – On-site lobby lounge. Open daily.
Eden Pool Club – On-site bar. Open daily.
24-hour room service is available.
2 outdoor swimming pools are on site along with a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has 3 treatment rooms, including rooms for couples. Services include massages. The spa is equipped with a sauna, a hot tub and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
The guest checking in must be the same guest who booked the reservation, and the name on the ID must match the name on the booking. The property reserves the right to refuse name changes on reservations.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Cashless payment methods are available for all transactions.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
