The hotel was not too bad overall. Our first night we had an issue that the hotel wouldn't resolve and when i contacted the manager at checkout to see if she could comp us off some of the rate for thst night she was very rude and absolutely nasty to me in front of my children. I stood my ground and called out her behavior for which then she tried to argue with me but again i stood my ground and gave her a much needed lesson on customer service. The hotel is over priced. Other than Christina's horrible attitude ( manager) the rest of the staff were pretty amazing.
We requested the handicap accessible room because my son has Cerebral Palsy and we need floor space, we were told that at check in that was the room we got. We were sadly lied too, when confronting the front desk clerk, he stated they gave us the hearing disabled room and already gave the room we requested to someone else for the weekend. That is EXTREMELY disappointing when we needed this for an actually disabled child.
The property, dining area, use of the elevator, and layout of the room met my expectations. The updated style of the furniture, restroom equipment, and barn door for restroom and closet optimized our experience!