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Riad Palais Azukar

3.0 star property

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Photo gallery for Riad Palais Azukar

A pool area with a clear view of the pool, white pillars, and surrounding furniture.
A courtyard with arches, potted plants, and a balcony with a decorative railing.
A living room with a sofa, a table with fruit, and a bottle.
A traditional room with a wooden sofa, a small round table with a decorative bowl, a cabinet, and a door with curtains.
A room with a bed, a table with a basket of fruits, two stools, and decorative wall sconces.

Reviews

5.6 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
84 Derb Lala Chacha, Douar Graoua, Marrakech, 40000
  • Place, Dar Si Said Museum
    ‪2 min walk‬
  • Place, Bahia Palace
    ‪5 min walk‬
  • Place, Jemaa el-Fnaa
    ‪7 min walk‬
  • Airport, Marrakech (RAK-Menara)
    ‪11 min drive‬

Room options

View all photos for Family Suite, Ensuite, Executive Level

A bedroom with a bed, a nightstand, a wall-mounted artwork, and two wall sconces.

Family Suite, Ensuite, Executive Level

  • 30 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds OR 4 Single Beds
  • Free Wi-Fi

View all photos for Superior Double Room, Non Smoking, Pool View

A room with two beds, red walls, a painting, and a window with curtains.

Superior Double Room, Non Smoking, Pool View

  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Classic Double Room, 1 Double Bed, Non Smoking

A dimly lit room with a textured wall, a bed with a red pillow, and a table lamp with a patterned lampshade.

Classic Double Room, 1 Double Bed, Non Smoking

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Double Room (Anex)

An open doorway leading to a room with a blue carpet and a white wall.

Standard Double Room (Anex)

  • 15 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

Superior Triple Room, 3 Single Beds, Non Smoking

  • 20 sq m
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

Superior Quadruple Room, Multiple Beds, Non Smoking

  • 25 sq m
  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

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About this property

Riad Palais Azukar

This riad features a full-service spa, a casino and an indoor pool. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include a restaurant, a nightclub and a poolside bar.
Riad Palais Azukar offers 8 air-conditioned accommodations with a safe and free toiletries. Rooms open to furnished patios. Beds feature premium bedding. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a combined bath/shower unit. In-room massages and hairdryers can be requested. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided on a daily basis.
An indoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the riad's full-service spa, Azukar. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a steam room and Turkish bath/hammam. The spa is open daily. Guests under 6 years old are not allowed in the spa. There are hot springs/mineral springs on site.
During your stay at Riad Palais Azukar, you're just a quick walk from Jemaa el-Fnaa. You'll find features such as free breakfast and free WiFi in public areas, plus a full-service spa.
  • Free continental breakfast offered
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the pool bar
  • Take a swim in the indoor pool
  • Indulge with body treatments, aromatherapy or hot stone massages at Azukar
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes bicycles to rent
  • 6 minutes by car from Jemaa el-Fnaa and 8 minutes from Marrakech Plaza
  • Airport shuttle service available for a fee
  • Pets welcome free of charge
Riad Palais Azukar offers its guests a full-service spa, an indoor pool, and a children's pool. There's a restaurant on site. You can enjoy a drink at the pool bar. Free breakfast is available. WiFi is free in public spaces.

A casino, a nightclub, and a rooftop terrace are also featured at the family-friendly Riad Palais Azukar. An airport shuttle (available on request) is available for a fee.

Guests are served a free continental breakfast. An additional breakfast is available daily for a fee.
On-site venue – This restaurant specialises in Moroccan cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available. Reservations are required. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) during limited hours on request
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 18-hole adjacent golf course
  • Bicycle rentals
  • Casino
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Nightclub

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service

More

  • Air conditioning
  • Safe

Policies

Check-in

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 18.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: EUR 28.00
  • Christmas Eve (24 December) Gala Dinner per child: EUR 14.00 (from 6 to 10 years old)
  • Christmas Day (25 December) Gala Dinner per adult: EUR 35.00
  • Christmas Day (25 December) Gala Dinner per child: EUR 24.00 (from 6 to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: EUR 75.00
  • New Year's Eve (31 December) Gala Dinner per child: EUR 24.00 (from 6 to 10 years old)
  • A tax is imposed by the city: EUR 3.00 per person, per night. This tax does not apply to children under 12 years of age.
  • Airport shuttle transfer per adult: EUR 20 (one way)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 20 per vehicle (one way)
  • Rollaway bed fee: EUR 18.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the riad before arrival using the contact information on the booking confirmation.
  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Azukar Marrakech
Riad Azukar
Riad Azukar Marrakech
Riad Palais Azukar Marrakech
Riad Palais Azukar
Palais Azukar Marrakech
Palais Azukar
Riad Palais Azukar Riad
Riad Palais Azukar Marrakech
Riad Palais Azukar Riad Marrakech

Riad Palais Azukar Reviews

Reviews

5.6
Rating 10 - Excellent. 1 out of 11 reviews
Rating 8 - Good. 2 out of 11 reviews
Rating 6 - Okay. 4 out of 11 reviews
Rating 4 - Poor. 1 out of 11 reviews
Rating 2 - Terrible. 3 out of 11 reviews

5.2/10

Cleanliness

6.0/10

Staff & service

5.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

REBECA

Liked: Staff & service, property conditions & facilities, room comfort

Volveria

Es un Riad sencillo, pero tambien hay que tener en cuenta lo que vale.Que sepas que no vas a un hotel cinco estrellas gran lujo, tampoco te lo cobran. El chico que nos atendio fue muy amable y super educado. Cuando llegamos con el taxi, como no se puede entrar por el callejon, vino a buscarnos hasta el taxi. Recomiendo llevar el telefono del Riad porque asi el taxista puede llamarle. El desayuno que te dan es super correcto. Cafe, te, creps, napolitana, pan, mermeladas, mantequilla y zumo de naranja natural. Para un fin de semana con amigos es un sitio estupendo ya que estas junto a la plaza en medio de la Medina. El ambiente del Riad era de gente joven y familiar. Por la noche no se oia ni una mosca, el descanso esta asegurado.
Stayed 3 nights in May 2018
Verified review

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Accueil et personnel sur place irréprochable, très aimable et serviable .. le riad lui aurait besoin d une remise à neuf et d une remise en conformité . Robinet sdb cassé dans une chambre système WC HS , prise électrique arraché du mur , propreté passable..
Stayed 8 nights in Apr 2018
Verified review

2/10 Terrible

coco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pas professionnels

Réservation 3 mois avant le départ Arrivé au riad PAS DE CHAMBRES POUR VOUS voilà la cueille me proposer de changer dan un autre riad J'ai de la chance tomber sur une personnalité très gentille Pour les personnels de azukar rein pas de contact pas de excuses
Stayed 5 nights in Apr 2018
Verified review

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très mauvaise expérience avec cet hôtel!!

Nous sommes partis à Marrakech pour 3 jours et nous avions réservés cet hôtel sur internet via Voyages sncf.com. A notre arrivée une personne travaillant dans ce Riad nous à reçu et nous a servi un thé jusque là tout allait bien sauf peut être la très forte odeur de cigarette dans la cour...mais bon passons ce détail ce n'est pas le plus grave. Donc cette personne revient vers nous et nous informe que le Riad est complet...et que nous allons être redirigé vers une annexe équivalente à ce Riad située juste à côté. Et c'est la que les soucis ont commencés, car cette "annexe" se situait à environ 10min de taxi donc pas "juste à côte" et n'avait rien à voir avec le Riad que nous avions réservé car il s'agissait en réalité d'un tout autre Riad appartenant à d'autres personnes et appliquant de tout autres tarifs. En effet ce dernier était beaucoup moins cher qui celui réservé à la base et donc d'une catégorie plus basse. Nous avons donc été "déclassé" et absolument pas remboursé de la différence! Nous avons à plusieurs reprises essayés de joindre la propriétaire du Riad qui n'a jamais daigné nous rappeler... Pour couronner le tout, la veille de notre départ la même personne qui nous avait reçu à notre arrivée débarque à notre nouveau Riad et nous réclame le paiement de la taxe de séjour ainsi que les petits déjeuners...qui étaient compris dans notre tarif! En bref je vous déconseille fortement ce Riad Azukar et son personnel qui ne sont rien d'autres que des arnaqueurs.
Verified review

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service

Não recomendo este Riad para ninguém!

Fizemos esta viajem em um grupo de 9 pessoas, que ficariam acomodadas em 5 quartos do Riad, no entanto no dia em que chegamos fomos surpreendidos ao fazer o check in, uma vez que não havia quartos disponíveis para todos. Assim, encaminharam 6 pessoas para outro Riad, o que foi um incômodo, pois já havíamos pagado um carregador de malas, e tivemos que nos deslocar novamente dentro da Medina com várias malas. Passamos uma noite no Riad Celia, que nos atendeu bem, mas no dia seguinte o dono do Riad Palais disse que levaria nossas malas, mas não cumpriu com o combinado, tivemos novamente que nos deslocar com malas pesadas dentro da Medida. Durante nossa hospedagem encontramos acomodações boas no Riad Palais, porém não houve limpeza de quarto em nenhum dia de hospedagem e nem troca de toalhas. Para conseguirmos papel higiênico era necessário requisitar. O café da manhã foi muito fraco todos os dias, eles forneciam uma quantidade irrisória que não dava para 9 pessoas. Sempre tínhamos que requisitar reposição, pois senão a metade das pessoas não comiam. Como passamos 2 noites no deserto, o dono do Riad disse que nos daria 2 lanches à noite, equivalente ao café da manhã, mas não forneceu em nenhum dia, sempre dava uma desculpa de que tínhamos que ter avisado, sendo que já estava tudo acertado. Ahmed se embebeda com outros homens o dia inteiro dentro do Riad o que é horrível. E por fim, nos cobraram taxa de quarto de 47 euros para cada ao final da hospedagem sem prévia informação.
Verified review

10/10 Excellent

Francesco paolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Eccellente è dire poco!!! Consigliato!!!

Riad strutturalmente molto caratteristico, tranquillissimo, accogliente e nel cuore della Medina. Personale accogliente e mostra massima disponibilità. È stato come trovare una seconda casa!
Verified review

6/10 Okay

Paula

Liked: Staff & service
Es un riad muy agradable en pleno corazon de la medina antigua
Verified review

6/10 Okay

Verified traveller

Disliked: Staff & service

nähe von centrum

was ich als sehr negativ und ärgerlich empfand dass ich für ein zweites handtuch mehrmals betteln muste auch für toilettenpapier. mir wurde auch gesagt dass sei hier kein hotel wegen den beiden artikel. wenn jeman wert auf frühstück legt ist hier fehl am platz. frühstück sehr sehr mager und man kann auch nichts nachholen.
Verified review

2/10 Terrible

amir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything was terrible

Did not enjoy the stay at this hotel, was a bit scary as its in a small path road and it gets dark at night with no lights. The staff couldn't even speak arabic or english, just french which i found not helpful at all
Verified review

8/10 Good

Supersue

Liked: Cleanliness, staff & service, room comfort

Comfortable sightseeing base

The staff were very obliging at this comfortable rather than luxurious riad. The decor was calming and tasteful as well as being different to our eyes. The hot water was a little temperamental at times. We would definitely return to this riad.
Verified review

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Stayed 4 nights in Feb 2018