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3.9 out of 5

"Great new modern hotel in Gueliz " More

By a verified traveller on Sun 23 Jan 2022

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Standard Double or Twin Room

Bed Count room.options.bedSize.TwinXLBed.Singular Maximum Occupancy 2 Max

Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Suite with Jacuzzi

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

The free breakfast at Stars Hotel gets good marks from our customers. During your stay, you're just a quick walk from Marrakech Plaza. Free WiFi in public areas, 2 coffee shops/cafes and a full-service spa are available.

  • Free self-service breakfast served daily
  • Free WiFi
  • Options for a bite to eat include 2 coffee shops/cafes and a restaurant
  • Take a swim in the indoor and outdoor pools or soak in the 2 hot tubs
  • Treat yourself to Swedish massages, body scrubs or body treatments at the spa
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a steam room
  • Guests speak favourably about the helpful staff and the pool
  • Just a 4-minute walk from Marrakech Plaza and a 3-minute drive from Jemaa el-Fnaa
  • Airport shuttle service available for a fee

Stars Hotel ratings based on 8 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Stars Hotel

Everyone (3) Couples (2) Family (3)
1 out of 5
The room included breakfast but the restaurant staff was appalling. The spread was very limited, they didn’t replenish the limited items at any speed. They ignored requests, I asked for mint tea a number of times they didn’t serve me. They poured a native that was staying in the hotel mint tea in a vase that didn’t ask for it and he never drank it. It seem they don’t appreciate people from the sub continent. The restaurant staff and reception was rude. House keeping was the only decent people, they was very good. I felt majority of the staff was hostile & I wouldn’t stay her again.

Posted by on 7 Jan 2024

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5 out of 5
Great new modern hotel in Gueliz

Posted by on 23 Jan 2022

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Comment from Hotel Management

24 Jan 2022 by Jihane STARS HOTEL

Dear Mr Ramon, Thank you for choosing STARS HOTEL and for taking the time to write such a complimentary comment. We are pleased you enjoyed your stay with us. We hope to have the pleasure and the privilege to welcome you again. Best Regards

5 out of 5

Posted by on 23 Jan 2022

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5 out of 5
The staff and property are top notch. Great location for walking.

Posted by on 5 Jan 2022

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Comment from Hotel Management

5 Jan 2022 by Jihane STARS HOTEL

Dear Mr Ramon, Thank you for choosing STARS HOTEL MARRAKECH and for your feedback. We hope to have the pleasure and the privilege to welcome you again. Best Regards

2 out of 5
Das Stars Hotel hat eine gute Lage. In einem kurzen Spaziergang erreicht man das lebhafte Stadtzentrum mit seinen Sucks, Marktständen, Strassenartisten, Streetfood und den vielen Händlern. Die vibrierende, bunte und laute Zentrumsnähe ist mit einer Schnellstrasse erschlossen. Emsiges Treiben bis 4 Uhr nachts ist keine Seltenheit. Dieses Treiben könnte dann auch für die eine oder andere schlaflose Nacht sorgen, denn man merkt kaum, dass dieses Hotel Fenster hat. Diese sind nämlich kaum abgedichtet, so dass man im Bett liegt und trotzdem nichts vom Umfeld verpasst. Wird man nicht wach vom Strassenlärm tut die Hellhörigkeit des Gebäudes seinen Rest. Genügend Make-up für Girls oder Ohropax für die Jungs sind die Lösung dieses «Ferienerlebnisses». Das Hotel ist in die Jahre gekommen; Möbel, Teppiche und Einrichtung von anno domini. Ähnlich bei der Ausstattung, die auf das Wesentliche reduziert ist, jedoch nicht weiter stört. Die Zimmer werden täglich gereinigt, doch einen Oskar wird das Housekeeping-Team nicht erhalten; vieles wird durchgefegt oder bei der Reinigung übersehen. Leider auch nicht nachkontrolliert... Da ist der eine oder andere Ekelfaktor garantiert. Das versprochene Interkontinentale Frühstück sollte es von 7.00 bis 10.30 Uhr geben. Doch aufgepasst: Frühaufsteher sind nicht willkommen, denn um 7 Uhr wird zuerst das Frühstück vorbereitet. Wenn man folglich zeitig unterwegs ist, ist Nachsicht angebracht, denn der Mitarbeiter quittiert alle Wünsche wie Kaffee, Milch, W

Posted by on 11 Apr 2024

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5 out of 5
Sehr nettes Personal Gute Lage

Posted by on 12 Apr 2023

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3 out of 5

Posted by on 12 Apr 2023

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5 out of 5
Sehr freundliche Personal, haben wir uns wie zuhause gefüllt, es ist nicht nötig viel zu schreiben: gerne immer wieder ❤️🔝

Posted by on 3 Dec 2022

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Property Features

Stars Hotel offers its guests a full-service spa, 2 hot tubs, an indoor pool, and an outdoor pool. There's a restaurant on site, along with 2 coffee shops/cafes. Free breakfast is available daily. Public spaces have free WiFi. A steam room, a terrace, and tour/ticket assistance are also featured at Stars Hotel. An airport shuttle (available 24 hours) is available for a fee. This 3.5-star Marrakech hotel is smoke free.

  • 44 guestrooms or units
  • 2 coffee shops
  • Breakfast available (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Bellhop
  • No smoking on site
  • Locker space
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Transport

  • Train station: Marrakech Central Station (1.7 km / 1.1 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Stars Hotel offers 44 accommodations with minibars and a safe. Smart televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead, bidets, complimentary toiletries and hairdryers. This Marrakech hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Minibar
  • Smart television
  • Digital channels
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom

Food & Drink

Guests are served a free self-service breakfast daily from 7:00 AM to 10:30 AM.

PENSEE – This café serves breakfast, lunch, dinner and light fare.

Nearby Activities

2 hot tubs are on site along with an indoor pool and an outdoor pool. Other recreational amenities include a steam room.

Spa Services

The on-site spa has 2 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, Thai massages and facials. The spa is equipped with a steam room. The spa is open daily.

  • Hot stone massage
  • Swedish massage
  • Number of treatment rooms 2
  • Steam room in spa
  • Thai massage
  • Couples treatment rooms
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Stars Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Stars Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a smoke detector and window guards in all accommodation.

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Service animals not allowed
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MAD 11.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MAD 150 per room (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: MAD 400 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Stars Hôtel
  • Stars Hotel Spa
  • Stars Hotel Hotel
  • Stars Hotel Marrakech
  • Stars Hotel Hotel Marrakech

You should know

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Pool access available from 10:30 AM to 6:30 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.