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Best Western Heartland Inn

2.5 star property

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Photo gallery for Best Western Heartland Inn

Free daily full breakfast
Fitness facility
Standard Room, 1 King Bed, Non Smoking | Premium bedding, pillow-top beds, in-room safe, desk
Lobby
Terrace/patio

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
1416 Broadway Avenue East, Mattoon, IL, 61938
  • Place, Mattoon Peterson Park
    ‪2 min drive‬
  • Place, Mattoon City Hall
    ‪4 min drive‬
  • Place, Kinzel Field
    ‪6 min drive‬

Room options

1 King Bed,Non smoking,Microwave And Mini-Refrigerator,Wifi,Full Breakfast

  • Sleeps 2

2 Queen Beds,Non smoking,Microwave And Mini-Refrigerator,Wifi,Full Breakfast

  • Sleeps 4

Accessible - 1 Queen,Mobility Accessible,Roll In shower,Wifi,Non smoking,Full Breakfast

  • Sleeps 2

Accessible - 1 Queen,Mobility Accessible,Walk in Shower,Wifi,Non smoking,Full Breakfast

  • Sleeps 2

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(11 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking (Walk-in Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible, Non Smoking (Walk-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Best Western Heartland Inn

A fitness centre, coffee/tea in a common area and dry cleaning are available at this hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a computer station and express check-in are on-site. Change of towels is available on request
Best Western Heartland Inn offers 61 accommodations with a safe and free newspapers. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium digital channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Mattoon hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and change of towels can be requested.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Best Western Heartland Inn. During your stay, you'll be close to Mattoon Peterson Park. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Amenities include free newspapers in reception, a front desk safe and a computer
  • On-site recreation includes a gym
  • Just a 4-minute drive from Mattoon Peterson Park and 6 minutes from Mattoon City Hall
  • Cats and dogs welcome for a fee
Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A fitness centre, a vending machine, and coffee/tea in common area are also featured at the business-friendly Best Western Heartland Inn. Self parking is free.

Smoking is allowed in designated areas at this Mattoon hotel.

Guests are served a free full breakfast daily from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift (102 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 3 floors
  • Built in 1996
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1 AM

Contactless check-in and check-out are available

Express check-in available

Minimum check-in age - 21

Check-out

Check-out before 11 AM

Contactless check-out

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per accommodation, per stay, plus a deposit of USD 150 per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 150 per stay
  • Pet fee: USD 40 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn Hotel Mattoon

Hampton Inn Mattoon

Mattoon Hampton Inn

Hampton Inn Mattoon Hotel Mattoon

Hampton Inn Mattoon Hotel

Hampton Inn Mattoon

Best Western Heartland Mattoon

Best Western Heartland Inn Hotel

Best Western Heartland Inn Mattoon

Best Western Heartland Inn Hotel Mattoon

Best Western Heartland Inn Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 279 out of 578 reviews
Rating 8 - Good. 157 out of 578 reviews
Rating 6 - Okay. 70 out of 578 reviews
Rating 4 - Poor. 42 out of 578 reviews
Rating 2 - Terrible. 30 out of 578 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Sadie

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly. The hotel was literally falling apart all around. The elevator look like it had been flooded, the panels in it were warped and bowed from all directions. There were paint chips all over the floor throughout, the rooms, the bathroom doors did not shut,. The room pieces of the walls were falling apart. There was a loud and very strong, salamander heater going in the lobby. The pool was not working, apparently for years now but still advertise the hotel. The bathrooms the tubs were peeling, to the point wjere metal could be seen, neyond rust. Just awful, we ended up sleeping in our car, no other hotels were available.
Stayed 1 night in Jan 2026

10/10 Excellent

Keaton

Stayed 3 nights in Jan 2026

6/10 Okay

Angela

Stayed 2 nights in Jan 2026

10/10 Excellent

Susan

Stayed 1 night in Jan 2026

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, kind workers and excellent coffee!
Stayed 1 night in Dec 2025

2/10 Terrible

YESENIA

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel looked nice from the outside, but once inside it was dirty and had an unpleasant smell. I did not feel safe—the door jamb appeared to be broken and poorly repaired. My room was dirty, and despite turning on the heater, it remained cold. The heater was blowing cold air instead of warm. To make matters worse, a pipe burst and alarms went off at 2 a.m. and again at 7 a.m. This is by far the worst hotel I have ever stayed in, and that says a lot since I travel frequently for work.
Stayed 2 nights in Dec 2025

6/10 Okay

Cadence

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very kind. The shower was making a very loud noise, getting loud as the water was hotter so I had to take a colder shower. One of the outlets by the bed for charging was not working.
Stayed 1 night in Dec 2025

10/10 Excellent

Hailey

Stayed 3 nights in Dec 2025

8/10 Good

Skyler

Stayed 1 night in Dec 2025

8/10 Good

Joshua

Business traveller
Liked: Cleanliness, amenities
Room was clean, breakfast was good and the interior looked to be freshly remodeled. Exterior of property could use a bit of a refresh though.
Stayed 1 night in Dec 2025

4/10 Poor

Lita

Liked: Staff & service, amenities
Room temperature. Thermostat in both rooms booked do not work. Set to 67 degrees made it feel like 90. Neither my aunt nor I slept more than an hour at a time with the constant need to get up and turn the heaters on (if it got cold while being off too long) or off (if left on too long making the rooms stifling hot) never again.
Stayed 1 night in Nov 2025

10/10 Excellent

Efehan

Stayed 1 night in Nov 2025

10/10 Excellent

Cristy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, comfortable beds, good breakfast selection, and friendly front desk staff.
Stayed 1 night in Nov 2025

10/10 Excellent

javier

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean. Breakfast was good and place was clean
Stayed 1 night in Nov 2025

10/10 Excellent

BOGUSLAW

Business traveller
Liked: Cleanliness, staff & service, amenities
Everything working great
Stayed 1 night in Nov 2025

10/10 Excellent

Kim

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The staff was delightful. When I thought I'd lost my water cup, they helped me look and offered one that had been left long ago. I found mine under the car seat where it had rolled! The breakfast was good, hot and plentiful. Mandy (I think) was funny and helpful. A good experience!
Stayed 3 nights in Nov 2025

4/10 Poor

Allison

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
There was what looked like a poop stain on the carpet, the smoke detector light in the middle of the room kept blinking and was insanely bright, there was a crazy slant to the floor from the door to the far wall, the bathtub was painted and the paint was peeling, the tub was very slow to drain, and there was toothpaste on the sink faucet.
Stayed 2 nights in Nov 2025

8/10 Good

Harold

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and clean.
Stayed 1 night in Nov 2025

10/10 Excellent

Shavada

Liked: Cleanliness, amenities, property conditions & facilities
This hotel was amazing, very clean and the staff were friendly and very welcoming. The breakfast was fresh. I will definitely stay here again.
Stayed 2 nights in Oct 2025

10/10 Excellent

Hope

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room, great staff, great breakfast
Stayed 3 nights in Nov 2025

10/10 Excellent

Kelly

Stayed 1 night in Nov 2025

10/10 Excellent

Michelle

Stayed 3 nights in Sep 2025

4/10 Poor

Jarred

Stayed 2 nights in Aug 2025

4/10 Poor

Troy

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The floor is sinking away in room 313. All the furniture is leaning as the floor slopes from both walls to the center of the room.
Stayed 1 night in Sep 2025

10/10 Excellent

Hailey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super firendly staff. Incredibly clean, wonderful amenities microwave fridge and coffee maker in all rooms. Its very quiet good breakfast options and very affordable.
Stayed 2 nights in Sep 2025