We booked a room for two nights fior my wife and our daughter. Room was not ready for an hour and a half after our check in time.
When we arrived there was not 1 window for any air. Obvioulsy no ac in the hotel which is kind of normal for hotels in Medellin, but not even one window to crack or grt fresh air.
Our room was 20 degrees warmer than outside hall and only way to get air was to leave the hotel door open.
Bathrooms only provided a couple tear open body wash which was enough for one shower for two people.
We left after being there one hour.
We tried to ask for a refund, hotels.com said only the hotel could refund and hotel front desk ssid only hotels.com could refund.
I would never stay here again
Las chicas son muy amable y es un lugar tranquilo y sin ruido asĂ que se puede descansar bastante bien. Al frente tienen como una cafeterĂa de un señor y su esposa y venden comida 100% Colombiana y a un excelente precio. Lo recomiendo al 100 lo Ășnico que deberĂan mejorar es que si uno se va a quedar
MĂĄs de 5 dĂas y pide cambiar las sĂĄbanas deberĂan hacerlo sin problema ya que no es limpieza de habitaciĂłn si no cambio de sĂĄbana. Luego de eso todo perfecto y sin mĂĄs quejas.
The staff was superb, the best asset for the hotel they were friendly professional and always gobthevextra mile to have you happy there , remember esoecialky Anyi, also last name Arroyan and Mesa
I was supposed getting a vip please, and i go a room with no refrigerator, stuff was great , also i found a better hotel better price and a great location i will never rent this place again thats for sure