Worst customer service no room service phone was working, no 120 Volt outlet was provided and when asked they said buy outside a converter safety box canât operate so all valuables should carry outside with customer service canât speak English language and difficult to explain what the issue we have
Upon arrival, we saw that the roomâs carpet was littered with stains. The bathroom ceiling was leaking and no working light. Asked front desk to change rooms, that took up to 3 hours. New room wasnât that much better off. Our key card wouldnât work, had to get front desk to help multiple times. No accommodations besides a kettle in the room. Not worth it.
Smell of cigarette fumes at the hotel rooms and corridors, and at times coming out of the AC ducts; eventhough I'm staying at a non-smoking rooms/floors (I requested change of room at day 2 of 5 nights). Carpets are dirty. Apart from that, staff were nice and friendly.
Uncomfortable beds. Safe wasn't safe. Washroom is too small. Shower water would leak all over the ground. The lavatory faucet only poured out scorching hot water.
Not as advertised hotel. The cleaness does not represent the review mark it get on the app. On arrival, they asked us to check the room before checkin in (frist time I see this). We were very disapointed. We decided to checkin in a another hotel. Location is good (4 mins walk to masjid) and staff are nice. We ckeckout on the first night (of a three night stay). Cancellation took for ever. Never again