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Best Western Melbourne City

3.5 star property

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Photo gallery for Best Western Melbourne City

Property amenity
Reception
Courtyard Room | 1 bedroom, individually decorated, individually furnished, soundproofing
Lobby
Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area | 1 bedroom, individually decorated, individually furnished, soundproofing

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Laundry

Explore the area

View in a map
16 Spencer Street, Melbourne, VIC, 3000
  • Place, Crown Casino
    ‪3 min walk‬
  • Place, Melbourne Convention and Exhibition Centre
    ‪3 min walk‬
  • Place, Marvel Stadium
    ‪10 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪20 min drive‬

Room options

View all photos for Matchbox

Matchbox | 1 bedroom, individually decorated, individually furnished, soundproofing

Matchbox

8.0 out of 10
Very good
(54 reviews)
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 3 Single Beds, Non Smoking

1 bedroom, individually decorated, individually furnished, soundproofing

Standard Room, 3 Single Beds, Non Smoking

8.2 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Twin Room

Standard Twin Room | 1 bedroom, individually decorated, individually furnished, soundproofing

Standard Twin Room

7.4 out of 10
Good
(23 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Shoebox

Shoebox | 1 bedroom, individually decorated, individually furnished, soundproofing

Shoebox

8.4 out of 10
Very good
(72 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Rooftop Apartment

Rooftop Apartment | 1 bedroom, individually decorated, individually furnished, soundproofing

Rooftop Apartment

  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room

1 bedroom, individually decorated, individually furnished, soundproofing

Standard King Room

7.2 out of 10
Good
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

1 bedroom, individually decorated, individually furnished, soundproofing

Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior
Great Southern Hotel Melbourne
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.1 out of 5, Very good, 2,298 reviews
The price is CHF 49
includes taxes & fees
14 Oct - 15 Oct
Great Southern Hotel Melbourne

About this property

Best Western Melbourne City

Hotel with a rooftop terrace, a quick walk to Melbourne Convention and Exhibition Centre
A restaurant, a rooftop terrace and a coffee shop/cafe are available at this hotel. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site. Change of towels is available on request
Best Western Melbourne City offers 114 air-conditioned accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. 32-inch plasma televisions come with satellite channels.

Bathrooms include a shower and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and fans. Housekeeping is offered on a daily basis and change of towels can be requested.

Best Western Melbourne City's great location gets high marks from our customers. During your stay, you're just a quick walk from Collins Street. You'll find features such as free WiFi in public areas, plus a restaurant and a coffee shop/cafe.
  • Free WiFi
  • Dining options include a coffee shop and a restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the location
  • Just a 5-minute walk from Melbourne Convention and Exhibition Centre and 5 minutes on foot from Crown Casino
Along with a restaurant, there's a coffee shop/cafe on site. WiFi is free in public spaces. A rooftop terrace, a library, and tour/ticket assistance are also featured at Best Western Melbourne City.

Smoking is allowed in designated areas at this 3.5-star Melbourne hotel.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 11:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Stubby – This restaurant serves breakfast, brunch, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (AUD 25 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 10 to 35 for adults and AUD 15 to 35 for children
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Stubby

Things to do

  • Books
  • Library
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Designated smoking areas
  • Locally-owned and organised tours and activities

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.5 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 1 year old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 35 for adults and AUD 15 to 35 for children
  • Nearby parking fee: AUD 25 per day (984 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 68932034202
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 3 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Pensione
Hotel Pensione Melbourne
Melbourne Hotel Pensione
Melbourne Pensione
Melbourne Pensione Hotel
Pensione Hotel
Pensione Hotel Melbourne
Pensione Melbourne
Pensione Melbourne Hotel
Pensione Hotel Melbourne - By 8 Melbourne
Pensione Boutique Hotel Melbourne
Best Western Melbourne City Hotel
Pensione Boutique Hotel Melbourne
Best Melbourne City Hotel
Best Melbourne City Melbourne
Best Western Melbourne City Hotel
Best Western Melbourne City Melbourne
Best Western Melbourne City Hotel Melbourne

Reviews

Best Western Melbourne City Reviews

8.2

Very good

8.4/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 378 out of 1005 reviews
Rating 8 - Good. 404 out of 1005 reviews
Rating 6 - Okay. 146 out of 1005 reviews
Rating 4 - Poor. 48 out of 1005 reviews
Rating 2 - Terrible. 29 out of 1005 reviews

Reviews

8/10 Good

David, Haines Kangaroo Island

Stayed 2 nights in Jul 2025

10/10 Excellent

Shaun

Liked: Amenities
Good
Stayed 1 night in Jul 2025

8/10 Good

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
great place for the price
Stayed 1 night in Jun 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable -great location

I've stayed at this hotel for a few trips now and it's my first go to when I'm travelling to Melbourne. Staff are friendly and very helpful. When there was a city wide blackout and my phone was on 10% battery they offered to charge it on a personal charge bank for me which helped a lot.
Stayed 8 nights in Jun 2025

6/10 Okay

Cabdirahman

Stayed 1 night in Jun 2025

6/10 Okay

Sherry

Liked: Cleanliness
Disliked: Property conditions & facilities
Okay for a budget hotel. Super small rooom. No view. Clean and good check in.
Stayed 4 nights in Jun 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2025

8/10 Good

Catherine

Liked: Property conditions & facilities
Very nice staff, room VERY small
Stayed 1 night in Jun 2025

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and friendly helpful staff
Stayed 1 night in Jun 2025

8/10 Good

PAULINA, Maple Ridge

Business traveller
Liked: Cleanliness, staff & service, amenities
If you just need a quick overnight stay in the city, this is a great option both price and value-wise.
Stayed 1 night in Jun 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was small but had everything I needed and was in a great location. The staff were very helpful.
Stayed 2 nights in May 2025

10/10 Excellent

Keith

Liked: Cleanliness, amenities, property conditions & facilities
Great stay and area
Stayed 3 nights in May 2025

8/10 Good

Kerrie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but the beds were too hard.
Stayed 1 night in Jun 2025

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 4 nights in Jun 2025

10/10 Excellent

Kelly

Stayed 1 night in May 2025

8/10 Good

Josh

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient and comfortable! Staff are friendly and helpful.
Stayed 2 nights in May 2025

10/10 Excellent

Susan

Liked: Cleanliness
Single room was way roomier than expected. Well set out if you just need a single room to crash
Stayed 1 night in Jun 2025

6/10 Okay

Nicole Wilhelmina Maria

Liked: Cleanliness, staff & service
Was a nice hotel, just not suitable for me. Single bed on wheels - that did keep on moving!😂 shower cubical very small, anyone large than a small-medium will have issues getting in and - that was rather uncomfortable 🙈
Stayed 3 nights in May 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2025

6/10 Okay

Julie, Cessnock

Travelled with partner
Liked: Cleanliness, staff & service
The staff were lovely, we had arrived early to leave our luggage until room was ready. When we were able to access our room later, it was on the 3rd floor which was fine as there is an elevator. The room was fairly large but the bathroom was very small. The shower was one of the smallest I’ve seen plus a tiny basin which was very difficult to use without splashing water around it. The shower was good and hot - just not much room. The hotel is very close to the railway line and we didn’t realise how noisy it was until in the room. It was very difficult to sleep until very early in the morning when the trains became less frequent. Location otherwise was great as the trams run from nearby Spencer Street and it wasn’t far to walk to nearby attractions, restaurants and cafes. We would probably stay again n the future but I will be taking good earplugs and ensuring we stay in a room on the other side of the hotel
Stayed 2 nights in May 2025

10/10 Excellent

Marie Donita Ann

I would recommend staying at this place
Stayed 1 night in May 2025

10/10 Excellent

george

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Philip

Liked: Cleanliness
Comfortable, clean and convenient.
Stayed 3 nights in May 2025

10/10 Excellent

Carey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025