The room had not been cleaned adequately with crackers left under the bed from a previous guest. When I rang the reception to advise they said they would note it ??
The receptionist did not give clear directions on how to access the room and where to park when checking in.
Checking out - I wasnât even asked how the stay was. Not great service at all.
We stayed in a accessible king poolside room. It was spacious and had a nice sitting area outside the room facing the pool. The bed was comfortable and pillows were good.The property is walking distance to the Rye RSL, pier and many cafes. We were disappointed that the staff did not tell us that whilst the official website for the hotel says breakfast is only available weekends it now has breakfast available every day. We did not take advantage of this as we found out by accident only when we were checking out.
reception very friendly srevice gave discount card before checkin then later early checkin,very comfy bed, friendly staff, over looking water, close to everything
Super comfortable amd spacious room. Rainfall shower head had great pressure. Just a heads up - drive down the alley where BWS is to find reception on the right and the rooms on the left at the end. We went through the restaurant entrance from the street which was overwhelming.
Perfect location, Friendly reception, Professional in explaining All that was available and included for our short stay.
Very comfy bed, Quiet mini fridge, very quiet air conditioner.
Thats 3 out of 3
Hotel ticks all boxes - modern, spacious and tidy king spa room; easy parking and fast wi-fi connection; room amenities provided in abundance with fresh towels daily; close to all restaurants, shops and beaches; I highly recommend this hotel for good value for money and excellent customer service!