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Sheraton Memphis Downtown Hotel

4.0 star property

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Photo gallery for Sheraton Memphis Downtown Hotel

Lobby
Lobby sitting area
Reception
Room, 1 King Bed, Corner | Premium bedding, down duvets, pillow-top beds, in-room safe
Point of interest

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
250 N Main St, Memphis, TN, 38103
  • Place, Renasant Convention Center
    ‪1 min walk‬
  • Place, Bass Pro Shops at the Pyramid
    ‪7 min walk‬
  • Place, Beale Street
    ‪16 min walk‬
  • Airport, Memphis, TN (MEM-Memphis Intl.)
    ‪15 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed

8.0 out of 10
Very good
(61 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds

8.2 out of 10
Very good
(35 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner | Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Corner

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Double Beds

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed with Sofa bed

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed (Mobility Accessible, Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Roll-in Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 2 Double Beds

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  • Free Wi-Fi
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About this property

Sheraton Memphis Downtown Hotel

Pet-friendly Memphis hotel connected to the convention centre, steps from Renasant Convention Center
Along with a restaurant, this smoke-free hotel has a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, valet parking and a business centre. Housekeeping is available on request.
Sheraton Memphis Downtown Hotel offers 600 accommodations with a safe and coffee/tea makers. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Sheraton Memphis Downtown Hotel. During your stay, you'll be connected to the convention centre and just a quick walk from Bass Pro Shops at the Pyramid. Free WiFi in public areas, a restaurant and a 24-hour gym are available.
  • Free WiFi
  • Enjoy southern cuisine while dining at Crossroads Tavern & Grill
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym
  • Steps from Renasant Convention Center and 6 minutes on foot from Fire Museum of Memphis
  • Dogs welcome free of charge
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

WiFi is free in public spaces. The business-friendly Sheraton Memphis Downtown Hotel also features a 24-hour fitness centre, dry cleaning/laundry services, and express check-out. For a fee, parking is available.

This Memphis hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6 AM to 10:00 AM.
Crossroads Tavern & Grill – This restaurant specialises in southern cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 32 per day; includes in/out privileges)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6 AM to 10:00 AM for a fee: USD 24.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Crossroads Tavern & Grill

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Doorbell and phone notification
  • Lever door handles
  • Lift (170 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (81 centimetre high)

More

  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 2:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 24.95 per person
  • Valet parking fee: USD 32 per day (in/out privileges)
  • Pet deposit: USD 50 per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and smart lock details. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Memphis Downtown Sheraton
Sheraton Hotel Memphis Downtown
Sheraton Memphis Downtown
Sheraton Memphis Downtown Hotel
Sheraton Memphis Hotel Memphis
Sheraton Memphis Downtown Hotel Hotel
Sheraton Memphis Downtown Hotel Memphis
Sheraton Memphis Downtown Hotel Hotel Memphis

Sheraton Memphis Downtown Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 443 out of 1009 reviews
Rating 8 - Good. 218 out of 1009 reviews
Rating 6 - Okay. 138 out of 1009 reviews
Rating 4 - Poor. 107 out of 1009 reviews
Rating 2 - Terrible. 103 out of 1009 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Melanie

Stayed 3 nights in Sep 2025

2/10 Terrible

Shannon

Stayed 3 nights in Sep 2025

10/10 Excellent

Andres

Stayed 1 night in Sep 2025

10/10 Excellent

Tatiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Clean . Elegant . Staff is prompt . Professional. Valet staff is lovely and quick. Front desk staff got us check in/out with no mishaps Housekeeping did not disappoint at all. dinning Staff very polite &attentive we had William as our server and he made us feel like home away from home very catering and down to earth. Made our experience even greater it’s a must we visit again overall hotel experience 10/10
Stayed 1 night in Sep 2025

6/10 Okay

Gary

Travelled with partner
Liked: Cleanliness
Received an e mail with additional tax on valet parking. I paid for parking as part of the reservation, then toget an additional bill on day of departute is ridiculous. Complained to reception. Told it was reversed. Asked for print out of invoice to be told this could not be provided by reception and i must contact Expedia in order to get this. What a poor show. Was my first atay at a Sheraton and likely the last.
Stayed 2 nights in Sep 2025

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
say they have pool on 3rd floor but no pool. room service food expensive & poorly mase. Many staff did not seem to understand what their jov was. Poor security ib and out of building.
Stayed 3 nights in Sep 2025

4/10 Poor

Colin

Disliked: Cleanliness, staff & service, property conditions & facilities
AC didn't work and was broken. Received an extra charge for asking maintenance to come and fix it.
Stayed 2 nights in Sep 2025

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Raquiyah

Stayed 1 night in Sep 2025

10/10 Excellent

Bobbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time booking this hotel. Now I to book every time to come to Memphis.. I loved each time I visit..
Stayed 1 night in Aug 2025

10/10 Excellent

Bobbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean, peaceful. I try to book every time I come to Memphis. I love it
Stayed 1 night in Sep 2025

8/10 Good

Tore

Stayed 1 night in Sep 2025

4/10 Poor

Lisa

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
The hallway on our floor smelled like someone had been smoking weed. I said something at the front desk and they said no smoke alarms had gone off . It was strong and nasty smelling. The facet in the shower/tub also had a constant drip .
Stayed 1 night in Sep 2025

10/10 Excellent

TIFFANY

Travelled with group
Liked: Cleanliness, amenities
I had a great stay but there were a few homeless people hanging around the hotel.
Stayed 1 night in Sep 2025

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was good, the problem I encountered was that I was charged on my credit card fees that I was unaware of and I was charged $32 for parking that I prepayed for when I made the reservation and I am still waiting for the reimbursement that accounting assured me I would received days ago.
Stayed 1 night in Sep 2025

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Brenda

Stayed 1 night in Aug 2025

10/10 Excellent

Ronald

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Jana

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
My reasonable expectations for Sheraton/Marriott hotel did not meet reasonable expectations. The hotel ambiance was severely outdated.the website show a beautiful functional swimming pool area and the pool has been "out-of-service for 3 years. There were no refrigerator in room, ice makers out-of-service, and the breakfast options horrible. Although the GM (Sonya) was professional and apologetic and the other staff (Jessica) were very hospitable there was nothing that could be done to make the inconveniences a non-factor. I would still recommend a stay...smh
Stayed 3 nights in Aug 2025

10/10 Excellent

Andrew, Phoenix

Liked: Amenities
Awesome staff. LaSonya is an incredible human, as is her colleague who checked us in. These two women should run the joint — best customer service ever, NO NOTES!
Stayed 1 night in Sep 2025

8/10 Good

jorge, Georgetown

Stayed 1 night in Sep 2025

10/10 Excellent

Joseph

Stayed 2 nights in Aug 2025

6/10 Okay

Janell

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pool was not working. Connecting to the convention center was convenient and great.
Stayed 2 nights in Aug 2025

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are traveling to Memphis, stay here. Wonderful accommodations, staff was excellent. They even upgraded my reservation, which was extremely unexpected.
Stayed 1 night in Sep 2025