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Hotel Boutique Santa Elena

2.5 star property
VIP Access

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Photo gallery for Hotel Boutique Santa Elena

A courtyard with a stone wall, a round table with chairs, and potted plants.
A hallway with a tiled floor, potted plants, and a wooden door.
A stone-walled room with a small pool and a blue object on the floor.
A hotel room with two beds, a desk, a TV, and a large window with a decorative door.
A room with a sofa, a chair, a small table, a decorative wall, and a window with a metal gate.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
C. 62 Centro, 434, Mérida, YUC, 97000
  • Place, Parque Santa Lucía
    ‪3 min walk‬
  • Place, Paseo de Montejo
    ‪6 min walk‬
  • Place, Mérida Cathedral
    ‪10 min walk‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪13 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Comfort Room

A bedroom with a bed, nightstands, a green wardrobe, and two framed pictures on the wall.

Comfort Room

9.6 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room

A bedroom with a large bed, wooden headboard, bedside tables with lamps, a mirror, and a chair.

Deluxe Room

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Double Room

A hotel room with two beds, a desk, a TV, and a large window with a decorative door.

Family Double Room

10.0 out of 10
Exceptional
(3 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Room

  • Sleeps 8
  • Free Wi-Fi

View all photos for Deluxe

In-room safe, laptop workspace, iron/ironing board (on request)

Deluxe

  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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4.4 out of 5, Excellent, 1,000 reviews
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About this property

Hotel Boutique Santa Elena

An indoor pool, a 24-hour front desk and a garden are available at this smoke-free hotel. WiFi in public areas is free.
Hotel Boutique Santa Elena offers 11 air-conditioned accommodations with a safe and coffee/tea makers. 32-inch Smart televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Mérida hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an indoor pool.
During your stay at Hotel Boutique Santa Elena, you're just a quick walk from Paseo de Montejo. Free WiFi in public areas and an indoor pool are available.
  • Free WiFi
  • Take a swim in the indoor pool
  • Within a 10-minute walk of Paseo de Montejo and Plaza Grande
Hotel Boutique Santa Elena offers its guests an indoor pool and a garden. WiFi is free in public spaces.

This Mérida hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • Indoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 steps to reach entrance
  • No lift
  • Tile flooring in room
  • Well-lit path to entrance

More

  • 1 floor
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 4:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Boutique Santa Elena

Children and extra beds

  • This property does not allow children.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Guests arriving after 4:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM
  • Pets and service animals are not allowed on site.

Property is also known as

Boutique Santa Elena Merida
Hotel Boutique Santa Helena
Hotel Boutique Santa Elena Hotel
Hotel Boutique Santa Elena Mérida
Hotel Boutique Santa Elena Hotel Mérida

Hotel Boutique Santa Elena Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 66 out of 85 reviews
Rating 8 - Good. 14 out of 85 reviews
Rating 6 - Okay. 5 out of 85 reviews
Rating 4 - Poor. 0 out of 85 reviews
Rating 2 - Terrible. 0 out of 85 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities
Nice hotel
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, centrally located, amazing staff. Will definitely go back.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Wei-Yu

Great central location and super friendly staff. The hotel is in a renovated old building with a lot of characters.
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Good basic accommodation. Clean and safe. Staff was great, helpful and friendly. Not a high end spot by any measure but if you want a clean, secure and central location at a great price point this fits perfectly.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

mark

Liked: Cleanliness, amenities, property conditions & facilities
For the price, it was quite elegant and stylish. Would stay there again.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente service
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Maximiliano

Liked: Cleanliness, staff & service, amenities
Everything was fine. I had a great stay here.
An artificial Cenote but it's cool!
The entrance
A little garden
The bedroom it's comfort as well as the bed
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Very nice place close to restaurants, nightlife and entertainment, very walkable and affordable, definitely I be back!
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Bronagh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden gem

Great area , super helpful staff , nice rooms
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

PEJMAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Marjorie

Liked: Cleanliness, staff & service, amenities
The room was excellent, so was the staff! My only complaint was that the price I agreed to when I reserved my stay wasn’t honored by the hotel when I came to check in. The hotel should have food way to honor the price I was given
Stayed 8 nights in Jan 2026
Verified review

10/10 Excellent

Etienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 3 nights while visiting Merida. The location is the best you could find in the middle of everything. Staff was extremely friendly and professional. We were disappointed with the pool as it’s basically a dark hole in the ground and did not look clean (we didn’t go in). The bathroom is a half wall so unless you are single, it’s not very practical. Water pressure was amazing in the shower. There are no curtains in the window so if you like to sleep in, this could be an issue (it wasn’t for us). Overall I would recommend the hotel for a few days if you want to be able to walk everywhere in Centro
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Christine

Liked: Cleanliness, staff & service
Disliked: Amenities
Staff member John was exceptional. Location was close to el Centro and to Calle 47 (gastronomical street). Very quiet. Never hot water in the shower. "Pool" was non-functional. Photos were misleading: Our room was very small and did not match the photos. Photos indicated a common space that did not exist.
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

John

Liked: Cleanliness
Disliked: Amenities
It was fine... But far from a "boutique hotel". The bed was just okay. The cenote pool was out of order our whole stay. We asked for two extra pillows and that cost extra. It was a nice hotel, but boutique is all about service and historic. They got the historic part but need to work on the service part. Also, the vending machine in the center courtyard is just not boutique. Sell stuff at the main desk, not out of the machine. And lastly, the toilets were super weak, we had to leave the hotel to go #2. Lame!
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Day one, I found the safe box locked, therefore it was unusable, I made them aware of it but it was never corrected. Day two, I wasn’t informed that I had to leave the key in the front desk when leaving for the day. I came back that night and my room wasn’t made. Only stayed two nights but they didn’t clean the room or made the bed. Bummer. Other than that the place was nice and well maintained, the location unbeatable and the price was right.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación muy limpia y funcional, atención del personal excelente.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Propiedad céntrica, muchos restaurantes para elegir, el personal sumamente amables, habitación limpia. Sin duda regresaría de nuevo.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Clotilde Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si muy centrico
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Jose Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy cerca del la plaza principal, se puede llegar caminando a varios puntos cercanos. El personal muy amable y atento, el lugar en muy buenas condiciones, limpio y seguro aunque no tiene estacionamiento. Lo recomiendo
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

MARTELL

Liked: Cleanliness, staff & service, property conditions & facilities
Casona vieja, muy bonita en buenas condiciones fresca, buena atención y puede ir uno a Pie a conocer muchas cosas del centro de Mérida
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Servicio bien, precio bien, atención bien, resolver tema de estacionamiento y mejora en mls techos de las habitaciones, sin embargo, el hotel lo recomiendo.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

CLAUDIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación estaba muy cómoda y bonita
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Itzel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicación, habitación amplia y limpia, el personal fue amable y siempre dispuesto a ayudar, el unico detalle es que en las habitaciones del fondo se escucha todo el ruido de los pasillos y otros huespedes
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonito y centrico
Stayed 5 nights in Apr 2026