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Hotel Casa Comtesse

3.5 star property

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Photo gallery for Hotel Casa Comtesse

Terrace/patio
Interior
Interior
Interior
Interior

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Bar
  • Laundry room

Explore the area

View in a map
197 Av. Benjamín Franklin Hipódromo, Mexico City, CDMX, 06100
  • Place, Avenida Insurgentes
    ‪5 min walk‬
  • Place, Mexico Park
    ‪9 min walk‬
  • Place, World Trade Center Mexico City
    ‪15 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪26 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Ensuite

Junior Suite, 1 King Bed, Ensuite | Premium bedding, in-room safe, individually decorated

Junior Suite, 1 King Bed, Ensuite

10.0 out of 10
Exceptional
(5 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 1 King Bed, Ensuite

Premium bedding, in-room safe, individually decorated

Superior Double Room, 1 King Bed, Ensuite

10.0 out of 10
Exceptional
(4 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room

Premium bedding, in-room safe, individually decorated

Classic Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Casa Comtesse

A bar/lounge, a snack bar/deli and a coffee shop/cafe are available at this bed & breakfast. Free continental breakfast, free WiFi in public areas and a free manager's reception are also provided. Additionally, coffee/tea in a common area, a microwave in a common area and a fridge in a common area are on-site.
Hotel Casa Comtesse offers 8 air-conditioned accommodations with a safe and complimentary bottles of water. This individually decorated and furnished accommodation includes desks. Beds feature premium bedding. 32-inch Smart televisions come with digital channels and Netflix.

Bathrooms include complimentary toiletries and hairdryers. This Mexico City bed & breakfast provides complimentary wireless Internet access. Additionally, rooms include fans and blackout curtains. Housekeeping is provided on a daily basis.

The free breakfast at Hotel Casa Comtesse gets high marks from our customers. During your stay, you're just a quick walk from Avenida Insurgentes. Enjoy features like free WiFi in public areas and a free manager's reception, plus a bar.
  • Free continental breakfast served daily
  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the breakfast
  • Just a 3-minute drive from World Trade Center Mexico City and a few minutes from Angel of Independence Monument
  • Airport shuttle service available for a fee
There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces.

A library, a terrace, and multilingual staff are also featured at the business-friendly Hotel Casa Comtesse. An airport shuttle (available 24 hours) is available for a fee.

Smoking is allowed in designated areas at this 3.5-star Mexico City bed & breakfast.

Guests are served a free continental breakfast daily from 8:30 AM to 11:00 AM. The bed & breakfast hosts a free manager's reception daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Free continental breakfast available daily 8:30 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Art gallery
  • Books
  • Games
  • Library
  • Video library
  • Wine tasting room

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Beaux Arts architecture
  • Built in 1943
  • Communal living room
  • Designated smoking areas
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between noon and midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel Casa Comtesse

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 300.0 per day.
  • Cots (infant beds) are available for MXN 300.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 1250 per vehicle (maximum occupancy 5)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between noon and midnight
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: MXN 300.0 per day
  • Rollaway bed fee: MXN 300.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Hotel Casa Comtesse offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:00 AM - 10:00 PM.
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Casa Comtesse Mexico City
Hotel Casa Comtesse Mexico City
Hotel Casa Comtesse Bed & breakfast
Hotel Casa Comtesse Bed & breakfast Mexico City

Hotel Casa Comtesse Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 59 out of 70 reviews
Rating 8 - Good. 9 out of 70 reviews
Rating 6 - Okay. 2 out of 70 reviews
Rating 4 - Poor. 0 out of 70 reviews
Rating 2 - Terrible. 0 out of 70 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, amenities
Everything was outstanding: location, staff, breakfast, etc. This was the perfect stay in CDMX and we’d return in a heartbeat!
Stayed 5 nights in Oct 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best place to stay in CDMX

I debated whether to even do this review so that the word wouldn't get out about how amazing this property is. From the minute we walked in the door, we were in love. Within 24 hours we knew we would never stay anywhere else in CDMX. The staff is so kind and helpful, the food is top notch, and the little touches of art and design put this hotel over the edge. We truly felt cared for and can not wait to come back. THANK YOU to the whole team for making our anniversary the best trip ever. Hasta pronto! xoxo
Stayed 5 nights in Sep 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service
Stayed 2 nights in Jun 2025

10/10 Excellent

steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Historic house in safe, quaint part of Mexico City. Staff was super friendly and helpful.
Stayed 1 night in Jan 2025

10/10 Excellent

Derek

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Impeccable attention to detail-great hosts -nothing too much trouble . Loved the Jura coffee machine
Stayed 1 night in Feb 2025

10/10 Excellent

lucinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I loved this house!!!! So stylish and comfortable and classy. Very well cared for. The staff were all so kind and accommodating. We will definitely be back. One thing to note is that it is setback from a busy road so if you want a more quiet experience ask for a room in the back.
Stayed 4 nights in Jan 2025

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Eric

Liked: Amenities
They dont play American Christmas music like the Andaz!. But seriously, great low key atmosphere with attention to detail. Unlike the Andaz.
Stayed 3 nights in Dec 2024

10/10 Excellent

Matt

Stayed 1 night in Oct 2024

10/10 Excellent

Marcia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loves the property our room and the staff. Will definitely stay here again
Stayed 1 night in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the B&B as the bed was very comfortable and it was quiet at night, very helpful with restaurant recommendations.
Bedroom
Dining room
Outdoor space
Stayed 5 nights in Sep 2024

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Cute quirky bohemian artsy Band B. Wonderful staff excellent breakfast. But the bathroom in our room very much needs updating. Stained old tub with rust and peeling paint. And wet towels were never replaced.
Stayed 2 nights in Sep 2024

10/10 Excellent

lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Historic building. Very nice complete breakfast. Hot water and fans to cool the spacious room. Excellent, helpful staff. The room door locks and bathrooms could be updated. Good area to walk to restaurants. My favorite close by restaurant is Le Capitol, but there are many others.
Stayed 1 night in Jun 2024

10/10 Excellent

lauren

Stayed 2 nights in Jun 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great B&B in La Condessa neighborhood!

Terrific hotel in convenient La condesa neighborhood. Staff were very helpful. Excellent breakfast. Would highly recommend!
Stayed 2 nights in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice b&b. Our room was spacious and clean. Great courtyards- in front and especially the one in back. Breakfast excellent! Super pleasant and helpful staff.
Stayed 2 nights in May 2024

10/10 Excellent

Vivia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building with lots of interesting artwork. Courtyard is gorgeous. Daily breakfast was delicious with a different special everyday. Restaurants recommended to us were amazing. Location was very convenient, making many sites walkable. Bed was also very comfortable with luxurious toiletries.
Stayed 4 nights in Mar 2024

6/10 Okay

Christopher, Kanata

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
We liked the friendly staff, especially Fernando, who gave us a great introduction to Mezcal. The bed was quite comfortable and the breakfasts were great. We enjoyed the courtyard, artwork, furnishings and gardens. We also liked the Condesa neighbourhood.
Stayed 6 nights in Mar 2024

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for day trips north to the pyramids or south to Freda’s house. Beautiful amazing old restored house! Antiques around every corner! Alex was great and Lucy created wonderful breakfasts all 4 days. Fantastic place!!!!
Stayed 4 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cass Comtesse gave us a warm welcome and plenty of useful local advice. The hotel is well situated, within easy walking of local cafes etc, and not too far from the metro/buses. Our room was huge, furnished with interesting period pieces, and comfortable, with wide windows onto the inner courtyard. Breakfast around the communal table is a highlight, swapping tips with fellow travellers and enjoying the special Mexican dish of the day. We hope to return.
Stayed 3 nights in Jan 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

We were very comfortable, the breakfasts were very delicious, Juan made great drinks, and the people were very nice. One thing that may matter to others was that we were in a front room, which got great light, but was a little noisy as it's near the bus stop. You're not right up against the street, but cars and buses are loud so the sound carries. The hotel provides ear plugs, which we didn't have to use, but others may.
Stayed 3 nights in Jan 2024

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Comtesse is a very welcoming hotel with a great selection of art on the walls and books in the lobby. The staff were all very friendly and helpful. I strongly recommend this hotels to other travelers
Stayed 3 nights in Jan 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved this B&B!! Felt so welcome & all the staff were amazing. Breakfasts were fantastic! Area was quiet to return to after all the craziness of Mexico City. Would definitely recommend Casa Comtesse.
Stayed 6 nights in Dec 2023

10/10 Excellent

Helene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Casa Comtesse was so charming! The staff was amazing, the complimentary breakfast every morning was the perfect start to the day. I loved how we were able to dine with other guests at the hotel and hear about their recommendations and travels. The concierges were all so kind and helpful. If you are looking for a unique b&b type of experience in a beautiful part of town, this place is perfect.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous surroundings, with great care taken to each element of the furniture, layout, decor. Artful combination of art nouveau/art deco and Mexican (mainly Oaxacan) artistic elements, as well as contemporary art. The happy hour was lovely, with a complementary mezcal tasting and multiple cozy and inviting areas to join friends in a nice cocktail or snack. Kitchen supplied with honor bar and refrigerator and full access made us really feel at home. Wonderful location in green and leafy, tranquil and lively Condesa was perfect. Although we were right across from a major bus stop, the hotel was astonishingly quiet; the only noise--and they were joyous ones--came from a nearby futsal court, which was also fun to watch. Alejandro and all the staff made our stay super special. Most highly recommend!
Stayed 4 nights in Nov 2023