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Krystal Grand Suites Insurgentes

4.0 star property
VIP Access

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Junior Suite, 1 King Bed | 1 bedroom, down duvets, in-room safe, individually furnished
1 bedroom, down duvets, in-room safe, individually furnished
Property entrance
Restaurant
Daily cooked-to-order breakfast (MXN 265 per person)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Pet-friendly
  • Air conditioning
  • Parking available
  • 24/7 front desk

Explore the area

View in a map
Insurgentes Sur #1991, Col Guadalupe Inn Del Alvaro Obregon, Mexico City, CDMX, 1020
  • Centro Coyoacan
    ‪2 min drive‬
  • Frida Kahlo Museum
    ‪3 min drive‬
  • World Trade Center Mexico City
    ‪7 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪16 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Expedia VIP Suite

1 bedroom, down duvets, in-room safe, individually furnished

Expedia VIP Suite

9.4 out of 10
Exceptional
(9 reviews)
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds

1 bedroom, down duvets, in-room safe, individually furnished

Junior Suite, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite Single

Executive Suite Single | 1 bedroom, down duvets, in-room safe, individually furnished

Executive Suite Single

9.2 out of 10
Wonderful
(29 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite Double

1 bedroom, down duvets, in-room safe, individually furnished

Executive Suite Double

9.4 out of 10
Exceptional
(60 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area | 40-inch flat-screen TV with cable channels, TV

Junior Suite, 1 King Bed

8.8 out of 10
Excellent
(10 reviews)
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite

1 bedroom, down duvets, in-room safe, individually furnished

Master Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 62 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Krystal Grand Suites Insurgentes

Hotel with a restaurant, near Manacar Tower
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, valet parking and coffee/tea in a common area. Housekeeping is available on request.
Krystal Grand Suites Insurgentes offers 150 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Each accommodation is individually furnished. Beds feature down duvets. 40-inch flat-screen televisions come with cable channels. Accommodation at this 4-star hotel has kitchenettes with microwaves, kitchenware and utensils and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit with a rainfall showerhead, complimentary toiletries and hairdryers.

This Mexico City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Krystal Grand Suites Insurgentes. During your stay, you'll be within walking distance of Manacar Tower. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking and extended parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • Just a 2-minute drive from Centro Coyoacan and a few minutes from Manacar Tower
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre, 3 meeting rooms, and coworking spaces are available.

Public spaces have free WiFi. Event space at this hotel measures 70 square feet (7 square metres) and includes conference space. A 24-hour fitness centre, a terrace, and tour/ticket assistance are also featured at the business-friendly Krystal Grand Suites Insurgentes. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 4-star Mexico City hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7 AM to noon.
Krystal Grand Suites Insurgentes has a restaurant on site.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Covered valet parking on site (MXN 185 per night)
  • Covered extended parking on site (MXN 185 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a carport

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to noon for a fee: MXN 265 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • 70 square feet of conference space
  • Business centre
  • Coworking space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible shuttle
  • Front entrance ramp
  • Grab bar in shower (80 centimetre high)
  • Grab bar near toilet (60 centimetre high)
  • Hand-held showerhead
  • Lift (90 centimetre wide door)
  • Magnifying mirror
  • Portable shower seat
  • Smooth flooring in room
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 14 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Kitchenette
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 12:30 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 600 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately MXN 265 per person
  • Airport shuttle fee: MXN 350 per vehicle (one-way)
  • Valet parking fee: MXN 185 per night
  • Covered extended parking fee: MXN 185 per night
  • Pet fee: MXN 600 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Krystal Grand Suites Insurgentes offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Krystal Grand Insurgentes Sur Hotel Mexico City
Krystal Grand Insurgentes Sur Hotel
Krystal Grand Insurgentes Sur Mexico City
Krystal Insurgentes Sur Hotel
Krystal Suites Insurgentes
Krystal Grand Insurgentes Sur
Krystal Grand Suites Insurgentes Hotel
Krystal Grand Suites Insurgentes Mexico City
Krystal Grand Suites Insurgentes Hotel Mexico City

Krystal Grand Suites Insurgentes Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 843 out of 1236 reviews
Rating 8 - Good. 229 out of 1236 reviews
Rating 6 - Okay. 89 out of 1236 reviews
Rating 4 - Poor. 41 out of 1236 reviews
Rating 2 - Terrible. 34 out of 1236 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

GRACIELA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 4 nights in May 2025

10/10 Excellent

Andre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a wonderful time at the hotel. The staff were excellent and made my stay very smooth.
Stayed 2 nights in May 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and great customer service!
Stayed 2 nights in May 2025

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean , shower drainage is the only thing a little off.
Stayed 1 night in May 2025

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The location is excellent and the rooms are above standard !
Stayed 1 night in May 2025

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a great location for us when we stay in Mexico City. On a main street. Small mall next door. Can buy tamals and fruit from vendors two blocks away. Great beds. Staff are very nice. The people who take care of the rooms do a great job. The only issue we had in our 8 night stay was the air conditioning acted up the last two nights/days. But that was the only issue. We had a great suite with a couple of small sofas so when the family came into the room there was plenty of space. This is the only place we stay at anymore in Mexico City.
Stayed 9 nights in May 2025

10/10 Excellent

Rafael

Stayed 1 night in Apr 2025

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was great. The views on the upper floors are amazing.
Stayed 2 nights in May 2025

10/10 Excellent

Raul, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in May 2025

10/10 Excellent

Pedro

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with excellent service.
Stayed 1 night in May 2025

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, great rooms.
Stayed 2 nights in May 2025

10/10 Excellent

Jose Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel en un area muy centrica. El hotel esta muy bonito. Ninguna queja
Stayed 3 nights in Apr 2025

6/10 Okay

Rosalba, Plano

Stayed 5 nights in Apr 2025

8/10 Good

Dianne, Campbell River

Liked: Cleanliness, property conditions & facilities
Great room
Stayed 2 nights in Apr 2025

10/10 Excellent

Everardo Adolfo

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very convenient when you are visiting the south part of the city
Stayed 2 nights in Apr 2025

8/10 Good

KAPIL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything Normal, nothing special
Stayed 1 night in Apr 2025

6/10 Okay

Eleia Joyce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
have to get access card reprogrammed daily
Stayed 5 nights in Apr 2025

8/10 Good

Ana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Apr 2025

8/10 Good

Edith, Alhambra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Patricia, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly. Great location of the hotel
Stayed 4 nights in Apr 2025

10/10 Excellent

Raul

Stayed 2 nights in Apr 2025

2/10 Terrible

Diego

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

AVOID IF YOU CAN

PLEASE AVOID!!!!! this is probably the worst managed property i have ever stayed in more than 20 years of business travel. I shared my concerns with the manager of Quality. That lady was not only highly incompetent but also extremely rude and unprofessional. We has issued with our check in, check out, laundry, breakfast. Housekeeping….literally every aspect of the soft product was a disaster. They keep apologising but over a 2 week stay did not improve Absolutely a shame as the property is nice
Stayed 7 nights in Mar 2025

2/10 Terrible

Diego

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

PLEASE AVOID IF YOU CAN

PLEASE AVOID!!!!! this is probably the worst managed property i have ever stayed in more than 20 years of business travel. I shared my concerns with the manager of Quality. That lady was not only highly incompetent but also extremely rude and unprofessional. We has issued with our check in, check out, laundry, breakfast. Housekeeping….literally every aspect of the soft product was a disaster. They keep apologising but over a 2 week stay did not improve Absolutely a shame as the property is nice
Stayed 7 nights in Mar 2025

10/10 Excellent

Patricia, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Apr 2025

10/10 Excellent

Pablin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so nice!!! the view was amazing
Stayed 3 nights in Mar 2025