We arrived to a unit that had broken shades, (the unit faces west, so it gets very hot and bright) a broken freezer, (which they brought in a deep freeze and put it in our living room) a bathroom with a towel bar off the wall, a fleece blanket for the queen bed, and a very dirty apartment in need of painting and cleaning. While we were at the VRBO for 18 days, the air conditioning broke and we were told we were prob to blame for opening the patio doors with the air on??? The apt is on Brickell ave which is very loud with racing cars, and the Baccaret residences are being built across the street.
Our escort was very nice and tried to help us get comfortable, but the property manager continued with the response, âthis is not a hotel but someoneâs home and it is what it is.â We contacted VRBO and their response was to contact the property manager and try to assist us, but all they could enforce was the air conditioning.