This is a pretty big hotel, 1 person working, felt so bad for him. There was at least 10 ppl in line at all times, trying to check in or ask a question. It was very frustrating. When checkong in everyone was told the rooms where not ready, still need cleaned. No problem, we can drop our bags and go on about day visiting Miami. Not so simple. A very old woman came and try to direct customers where to put the luggage. It was a very small closet, trying to cram about 30 suitcase in there. No organization. No staff. It looks like it once was a very nice hotel but there is no staff, so common areas are DIRTY! CARPETS LOOKS LIKE THEY HAVEN'T BEEN VACUUMED IN A LOND TIME. FURNITURE OLD AND WORN. THE HOTEL ISNT WELCOMING, HARD TO FIND ANYTHING TO DRINK, NO SHOP, NOT EVEN A HYDRATION STATION AT THE DESK. LISTING HAS FREE BREAKFAST. THAT IS HALF TRUE. YOU CAN HAVE CEREALS AND TOAST FOR FREE THE REST IS A CHARGE. SHEETS WEAR DIRTY AND STAINED, LOOKED LIKE THEY HADNT BEEN CHANGED FROM LAST PEOPLE. ASKING FOR REPLACEMENTS OR ANYTHING FOR THE ROOM WAS MISSION IMPOSSIBLE, TOOK HOURS TO ARRIVE. THERE WAS AN ENORMOUS ROACH IN MY FRIENDS BATHROOM. ONLY 1 WORKING OLD AND ALOW ELEVATOR FOR MANY, MANY FLOORS. TOOK THE STAIRS WAS LIKE TAKING YOUR CHANCE GOING DOWN A DARK ALLY, SMELLING OF URINE, TRASH EVERYWHERE, ANIMAL DROPPINGS
EVERYWHERE. BEDS UNCOMFORTABLE, WHEN MY HUSBAND MOVED, I MOVED LIKE ON A WATER BED, IT HAD NO SUPPORT. THERE WAS A VERY UNDERSTAFFED RESTAURANT, TOOK 1.5 HOURS FOR Order