We really enjoyed our stay. The room was clean, comfortable, and large enough for our group of 6. The Zermatt is in a beautiful spot, conducive to walks, runs, and easy to get around the area quickly. We also loved the bakery and had a great dinner at the steakhouse. The Zermatt front desk was always very clear to tell us that we were not "part of the zermatt" which just meant we had to pay to use the mini golf and tennis courts. Which was fine, but they could have said it nicer. The pool was so much fun for the kids (until the heater went out and it was too cold to use). Laundry facilities were great, bring a credit card to pay for them. We will definitely return, but it's helpful to understand what is and is not included. Zermatt is lovely and the space is great and the pool is one of thf best in the area.