The house was cute and in a great location and the amenities were a lot of fun. I would rate it much higher if it had been clean upon check-in, but it was not â food on the plates in the cabinets and on the backsplash, spiders and spiderwebs hanging across the kitchen, a dirty diaper in the primary bedroom, a broken toilet seat, etc. Iâm not a stickler for extreme cleanliness, but this was unlike anything Iâve ever seen. Particularly given the high service fees, we were surprised and disappointed to have to spend our first evening buying cleaning supplies and getting the house into livable shape. The rental company (Vacasa) did offer to send a cleaning crew the next day, once we had already cleaned it ourselves, but otherwise has made no attempt to rectify the situation, including even posting the review that we left through them. Itâs a shame, because otherwise the property was pretty great.
We were told by neighbors upon arriving there was an algae bloom making the water dangerous I reach out to the property manager several times and kept being told to avoid the water until they found out correct information. They never responded back. What is the point of going to a lake resort when you canât get in the lake. It should be the propert managementâs responsibility to inform potential guests that there is a dangerous situation