2/10 Terrible
Cassandra
Travelled with family
9 Jul 2025
I had such a bad experience staying here. The customer service provided was awful. The systems were down from 2am until 3pm and no one could get checked in. We were given contradicting information regarding being able to get manually checked in and then told we could not after we left where we were so we could get checked in, while we witnessed multiple people getting manually checked in and given room keys. We wanted to check in early seeing how our flight arrived early but couldn’t do so with the system outage. The staff were very short and seemed to be irritated with the mess that was going on. Multiple guests had been waiting to check in since 2am and could not. Once we were checked in we were given the wrong type of room (1 king bed when we paid for 2 queen beds in an oversized room). Upon getting to the room we noticed it was not oversized and the beds were a double standard room. We were so tired and had no energy to go tell them yet again they did not give us what we paid for. We stayed only one night and it was so noisy due to some sort of championship thing going on with kids that were staying there. Definitely wish we could have stayed elsewhere and would not recommend this location to anyone we love.
Cassandra
Stayed 1 night in Jun 2025