The property itself was wonderful. However, we would NEVER rent through My Vacation Haven again. I feel bad for the property owners as they do not know how My Vacation Haven is running their property.
In April we were told the second golf cart was broken, it was a âquick fixâ but they werenât sure when it would be fixed. We talked with them and told them we rented the property ONLY for the (2) carts. We requested to cancel the reservation and we were told no. We were lead to believe there was a chance the second cart would be ready by June. I personally called My Vacation Haven several times checking on the status of the second cart. On 5/28 I called and I was told the second cart was being picked up to be serviced on 5/29 and it was a quick fix. I was told to call back on 5/31 and was told âas of 32 minutes ago, the cart arrived back at the propertyâ.
We arrived on 6/1, only to find one set of cart keys, I called the property manager only to be told that it was cart #1 that was ALSO broken (never told about that), but it was fixed and cart #2 was not working and will not be fixed until October. So we have been lied to this entire time and were never told Cart#1 was ALSO broken.
We requested compensation for Cart#2, as we were mislead/ lied to on it being fixed. We were told that it was âa miscommunication on their end, but would not compensate usâ. Would not recommend anyone to rent through them.. EVER!