Firstly, this unit was wonderful, clean, and everything was great. While we were there, we even were planning on re-booking this unit in the future for more vacations. We loved everything. Then, a few days after we were home (1000 miles away), we get a call saying that we need to return the wrist bands for the pool. I informed them that we did not have them, never used them, and they never left the bag they were in, along with a parking pass on the counter. We were then charged $264 for 10 wrist bands for the pool that we never used. I discussed this with the property manager, however they were unable to find them. Because of this issue, I don't feel we will be using Glass Casa again, which is disappointing because of all the other positives from this unit.