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HG Hotel Cappelli

3.0 star property

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Photo gallery for HG Hotel Cappelli

Seasonal outdoor pool, pool loungers
Property entrance
Bar (on property)
Free daily buffet breakfast
Lobby sitting area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Viale Alessandro Bicchierai, 139, Montecatini Terme, PT, 51016
  • Place, Terme Excelsior
    ‪5 min walk‬
  • Place, Terme di Montecatini
    ‪5 min walk‬
  • Place, Terme Tettuccio
    ‪8 min walk‬
  • Airport, Florence (FLR-Peretola)
    ‪36 min drive‬

Room options

View all photos for Classic Single Room, 1 Twin Bed

Minibar, in-room safe, desk, blackout curtains

Classic Single Room, 1 Twin Bed

  • Sleeps 1
  • Free Wi-Fi

View all photos for Classic Double or Twin Room, 1 Bedroom

Minibar, in-room safe, desk, blackout curtains

Classic Double or Twin Room, 1 Bedroom

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | Minibar, in-room safe, desk, blackout curtains

Deluxe Double or Twin Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Classic Triple Room, Non Smoking

Classic Triple Room, Non Smoking | Minibar, in-room safe, desk, blackout curtains

Classic Triple Room, Non Smoking

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed OR 3 Single Beds
  • Free Wi-Fi

View all photos for Classic Single Room, 1 Single Bed

Minibar, in-room safe, desk, blackout curtains

Classic Single Room, 1 Single Bed

  • 14 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Classic Quadruple Room

Classic Quadruple Room | Minibar, in-room safe, desk, blackout curtains

Classic Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed
  • Free Wi-Fi

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About this property

HG Hotel Cappelli

A restaurant, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include self parking, a seasonal outdoor pool and a meeting room.
HG Hotel Cappelli offers 68 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.
During your stay at HG Hotel Cappelli, you're just a quick walk from Terme Excelsior. Features include free breakfast and free WiFi in public areas, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy local and international cuisine while dining at Ristorante Giulio
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 4-minute walk from Terme Excelsior and 4 minutes on foot from Terme Leopoldine
  • Airport shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A seasonal outdoor pool, a library, and a terrace are also featured at HG Hotel Cappelli. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Montecatini Terme hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.
Ristorante Giulio – This restaurant specialises in local and international cuisine and serves lunch and dinner. Reservations are required.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Onsite parking available only on request
  • Parking on site (EUR 7 per day)
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Ristorante Giulio

Things to do

  • Library
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during October, November, December, January, February and March:
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per night
  • Maximum 1 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 December to 31 January, EUR 1.60 per person, per night, up to 7 nights. This tax does not apply to children under 10 years of age.
  • A tax is imposed by the city: From 1 February to 30 November, EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 10 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 7 per day
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and on-site parking
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in August.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Cappelli Montecatini Terme
Hotel Cappelli
Hotel Cappelli Montecatini Terme
Best Western Montecatini Terme
Montecatini Terme Best Western
HG Hotel Cappelli Montecatini Terme
HG Hotel Cappelli
HG Cappelli Montecatini Terme
HG Cappelli
Hotel HG Hotel Cappelli Montecatini Terme
Montecatini Terme HG Hotel Cappelli Hotel
Hotel HG Hotel Cappelli
HG Hotel Cappelli Montecatini Terme
Hotel Cappelli
Hg Cappelli Montecatini Terme
HG Hotel Cappelli Hotel
HG Hotel Cappelli Montecatini Terme
HG Hotel Cappelli Hotel Montecatini Terme

HG Hotel Cappelli Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 21 out of 58 reviews
Rating 8 - Good. 24 out of 58 reviews
Rating 6 - Okay. 8 out of 58 reviews
Rating 4 - Poor. 1 out of 58 reviews
Rating 2 - Terrible. 4 out of 58 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff is very good and helpful. The place is clean
Stayed 5 nights in Dec 2023
Verified

2/10 Terrible

Carlo Maria

Disliked: Cleanliness, amenities, property conditions & facilities
Aircon is turned off overnight - undisclosed hotel policy & a nightmare in August! We booked this hotel for one reason: AIR CONDITIONING. After a long, scorching drive with an unwell baby and young child, we needed somewhere cool. The website and Expedia promised aircon, yet shortly after midnight it shut off. Reception told us it is deliberately switched off until 6am - nowhere was this disclosed! The night receptionist was apologetic & kind, but said the hotel had no fans. Shocking, given the ridiculous aircon policy at the peak of summer! We were on the second floor with no window bars, so opening them was too dangerous; the thought of our child climbing out and falling was horrifying. We had no safe alternative and suffered an unbearable night. Our baby cried in the heat, our older child tossed and sweated, and we paid for a service we did not receive. The hotel is shabby and falling apart: stained carpets, smelly towels, ragged bathmats, chipped furniture, minimal toiletries & a single cheap roll of toilet paper for a family of four. Everything screams a shoestring budget, yet it advertises itself as more. Guests are misled, cheated, & left frustrated; the hotel earns bad reviews instead of loyalty. This review reflects only our experience in this room. We wish we'd never booked and were drained the next day. Do not be fooled by photos or the aircon listing. If you value comfort, health, and your money, stay elsewhere until management finally invests in improvments!
Stayed 1 night in Aug 2025
Verified

8/10 Good

andrea

Liked: Cleanliness, amenities, property conditions & facilities
positivo. check in, personale e pulizia camere negativo. la colazione poca e di bassa qualità
Stayed 1 night in Nov 2025
Verified

8/10 Good

Gabriele

Liked: Cleanliness, staff & service, amenities
L'albergo mostra i fasti di un passato recente, estremamente pulito e personale cordiale, putrroppo però in un ambito di declino insieme a tutto il paese
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Tenna

Liked: Cleanliness, staff & service

Slidt hotel men god service

2 overnatninger for 2 voksne og 2 børn. Lækker pool Hotellet er slidt, men absolut brugbar til den pris vi fandt. Ikke så stort udvalg i morgen buffeten
Stayed 2 nights in Jul 2025
Verified

8/10 Good

René

Liked: Staff & service

Fint men lidt slidt hotel

Et ok men slidt hotel. Hotellet havde ikke oplyst at spa-området var under renovation og dermed ikke virkede. Generelt trænger hotellet til at blive opgraderet. Sengene er bløde (feltsenge/metalramme med fjedre). Ok morgenmad. Ligger i fin gåafstand til byen.
Stayed 2 nights in Jul 2024
Verified

2/10 Terrible

Maher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Catastrophique à éviter

Cet hôtel est une véritable catastrophe. C'est de loin le pire dans lequel nous ayons séjourné. Les matelas étaient inconfortables et sales, la chambre minuscule et très mal équipée, avec des murs crasseux et de l'humidité partout. Il n'y avait même pas assez d'espace pour s'asseoir correctement aux toilettes. Lorsque j'ai exprimé mes plaintes à la réception, la dame m'a répondu que je devrais m'estimer heureux d'avoir cette prestation médiocre. Un conseil : évitez cet hôtel à tout prix. Le petit-déjeuner était tout simplement catastrophique. Bref, ils sont nuls sur toute la ligne.
On dirait un prison
Stayed 1 night in Jul 2024
Verified

2/10 Terrible

Maher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Catastrophique à éviter

Cet hôtel est une véritable catastrophe. C'est de loin le pire dans lequel nous ayons séjourné. Les matelas étaient inconfortables et sales, la chambre minuscule et très mal équipée, avec des murs crasseux et de l'humidité partout. Il n'y avait même pas assez d'espace pour s'asseoir correctement aux toilettes. Nous passons en moyenne plus de 100 nuits à l'hôtel par an et avons visité plus de 76 pays, donc nous savons que des problèmes peuvent survenir. Mais lorsque j'ai exprimé mes plaintes à la réception, la dame m'a répondu que, pour le prix payé, je devrais m'estimer heureux d'avoir cette prestation médiocre. Nous avions réservé à l'avance. Un conseil : évitez cet hôtel à tout prix. Le petit-déjeuner était tout simplement catastrophique. Bref, ils sont nuls sur toute la ligne.
On dirait un prison
Stayed 1 night in Jul 2024
Verified

2/10 Terrible

Maher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Catastrophique à éviter

Cet hôtel est une véritable catastrophe. C'est de loin le pire dans lequel nous ayons séjourné. Les matelas étaient inconfortables et sales, la chambre minuscule et très mal équipée, avec des murs crasseux et de l'humidité partout. Il n'y avait même pas assez d'espace pour s'asseoir correctement aux toilettes. Nous passons en moyenne plus de 100 nuits à l'hôtel par an et avons visité plus de 76 pays, donc nous savons que des problèmes peuvent survenir. Mais lorsque j'ai exprimé mes plaintes à la réception, la dame m'a répondu que, pour le prix payé, je devrais m'estimer heureux d'avoir cette prestation médiocre. Nous avions réservé à l'avance et payé 95 € la nuit. Un conseil : évitez cet hôtel à tout prix. Le petit-déjeuner était tout simplement catastrophique. Bref, ils sont nuls sur toute la ligne.
Stayed 1 night in Jul 2024
Verified

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
tutto benissimo personale gentilissimo camera pulitissima , ottima colazione un po' scomodo per il parcheggio ma tutto sommato tutto ok
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Breve vacanza di relax

Un hotel a mezza strada tra Firenze e Viareggio con un rapporto qualità prezzo eccezionale vuol dire avere le migliori città di interesse storico ha portata di mano nel raggio di 45 minuti di treno.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Anna Maria

Liked: Staff & service, amenities, property conditions & facilities
Centrale
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Posizione centrale, personale super gentile. Piscina e idromassaggio inclusi. Da tornare sicuramente
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

ALESSIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tutto a posto ci ritorno sicuramente
Stayed 1 night in Sep 2022
Verified

8/10 Good

Kari

Liked: Cleanliness, staff & service
Helt greit, hverken mer eller mindre. Forferdelig harde og store puter.
Stayed 4 nights in Aug 2022
Verified

6/10 Okay

Tommy

Liked: Cleanliness, property conditions & facilities

Okay

Fint Ift. Den billige pris vi fik. Dårlig seng og ikke ret meget hjælp af personalet. Fik lov til at benytte pool før indcheckning hvilket var super positiv.
Stayed 1 night in Aug 2022
Verified

8/10 Good

Saad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super hôtel un peu vieux jeu mais efficace

Fidèle à la description pour une fois Chambre spacieuse et confortable Seul problème le parking c’est dans la rue et payant sinon séjour impeccable
Stayed 1 night in Aug 2022
Verified

8/10 Good

Carmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personale disponibile ed accogliente, camera pulita e spaziosa, piscina piccola ma gradevole e rilassantez
Stayed 1 night in Aug 2022
Verified

8/10 Good

raffaella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Doccia grande, bagno con finestra, colazione varia e abbondante, piscina e lettini a disposizione dei clienti
Stayed 2 nights in Aug 2022
Verified

10/10 Excellent

LECHAT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon accueil. La chambre est climatisée et le petit-déjeuner copieux. Il y a aussi un jacuzzi
Stayed 4 nights in Jul 2022
Verified

8/10 Good

andrea

Liked: Cleanliness, staff & service, property conditions & facilities

Montecatini

over all is a good hotel. I book a room for paraplegic person, but the room was not.
Stayed 3 nights in Jul 2021
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Personnels assez bien. Surtout ascenseur vétusté ainsi que la climatisation dans la chambre dure à régler et très bruyante. Très ancien système
Stayed 3 nights in Jun 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

vacanze

Bel soggiorno relax assoluto
Stayed 1 night in Jul 2020
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ringrazio per l’accoglienza la ragazza alla reception....
Stayed 2 nights in Aug 2020
Verified

8/10 Good

Luca

Liked: Cleanliness, property conditions & facilities

non entusiasmante

Buone la piscina e la posizione. Impianto di condizionamento deficitario. Colazione dozzinale: in Italia non puoi offrire il cappuccino della macchinetta automatica, fatto col latte in polvere. Un po’ di dignità perdinci
Stayed 1 night in Aug 2020